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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sheffield AveFlr 1Buffalo NY, Street Address
PHONE NUMBER AVAILABLE (Mobile)EMAIL AVAILABLEExperienced and collaborative Software Tester with a varied background and a drive for identifying and solving problems. My previous opportunities have given me a deep understanding and appreciation for the nuances of utilizing and maintaining data and software to uphold and advance industry standards in a variety of business models.IQVIA Software QA Tester10/2020 to Present, Orchard Park, NYParticipated in agile testing environmentPerformed testing while adhering to a sprint-based timelinePerformed testing for UI, front end, and back end functionalityWrote acceptance criteria for issues in developmentWrote testing plans and guidelines (test matrices, boundary analyis, Given-When-Then, etc)Performed regression testing on a per-sprint basisInvestigated and documented new issues found during testingTriaged new issues to appropriate teams/developersPerformed smoke testing on a quarterly basisParticipated in Agile and Scrum collaborations weeklyUsed SQL queries to perform data validation within a testing environmentCollaborated with other testers/teams on issues with multiple areas of impactMaintained testing environment through Gitlab buildsParticipated and ran testing and release of urgent issues in a maintenance trackMaintained best practice documentation for testing and builds as neededSonwil Logistics Sonwil Logistics Help Desk Technician03/2017 to 10/2020, Buffalo, NYProvide over-the-phone and remote supportDocumentation and escalation of issuesInvestigating and diagnosing hardware, software, and EDI related problemsMaintaining data integrityData inquiry and analysis in support and reporting environmentsBuilding and distributing reports for daily operational useFirst point of contact for end-user issuesFollow up with users at all stages of issue resolutionRun daily audits on critical processes, log results, and resolve as necessaryWork with EDI teams and project managers to ensure compliance with industry data standardsCreate and update user security for multiple tenants within a business parkEDUCATIONSUNY College of Technology at AlfredBT in Information Technology - NetworkAdministration08/2011 to 06/2015TECHNICAL SKILLSSoftware Testing: Intermediate experience in regression, smoke testing, grey-box testing, QA testing, and testing within a maintenance trackTest Planning: Intermediate experience with writing acceptance criteria, test matrices, boundary analyses, Given-When-Then testing criteria, and test guides for issues with cross-team impactTesting Documentation: Advanced experience indocumenting testing process, testing outcomes,building supporting documentation, and updating issue records as neededWriting Technical Documentation/User Guides: Intermediate experience with writing technicalmanuals for software, writing user/trainingguides, updating/maintaining best practice documentation, and collaborating to write testing guides for issues with cross-team impactSoftware/Technical Troubleshooting: Advanced experience in identifying issues, issue documentation, issue research, root cause analysis, and collaboration/followup with multiple teams to ensure resolutionSQL: Advanced experience in SQL query, intermediate experience in SQL scripting, for datavalidation, data analysis, troubleshooting, andmaintaining data integrityGitlab: Intermediate experience in utilizing Gitlab for creating tags and documenting releases in QA and Maintenance track environmentsIssue Tracking - Redmine: Advanced experience inissue tracking, intermediate experience in non-proprietary issue tracking software (Redmine) |
