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Click here or scroll down to respond to this candidateCandidate's Name
New York Metro Area (Street Address ) EMAIL AVAILABLEPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEINFORMATION TECHNOLOGY MANAGERDisciplined, goal-oriented IT manager with a unique mix of strategic vision and tactical execution skills to deliver innovative technical solutions and driver organizational transformation. A proven problem solver with an engineering mind, business development drive, and a customer relations personality who excels at leading technical teams in cross functional organizations through difficult programs to achieve strategic goals within a defined scope with a specified financial budget. A key member of the leadership team that creates and executes technology delivery strategy, drives development teams, and is frequently sought-after to manage problematic areas while fostering collaborative relationships with technology leaders and business stakeholders. Expert in leading solutions to complex and various technical issues, delivering world-class customer service, and increasing customer satisfaction through quality support. competencies include:Technical Support Project Management Systems Maintenance Installation & Repair Team Career Progression Management Excellent Communication Skills Analytical Skills End-User Support Training & MentoringKnowledge & Incident Management Vendor Relations Systems Analysis Asset ManagementGlobal Workplace Support Process Engineering Performance Management Team ManagementPROFESSIONAL EXPERIENCEWARNER BROS DISCOVERY, New York, NYManager Global Workplace Support US NE & Canada 6/2001 PresentManaged a team of 20 technicians across legacy divisions including HBO, Warner Bros., Warner Media Corporate and Turner in the NE United States and Canada to deliver excellent technical support across approximately 8 sites.Managed the Tech Bar, Asset Management, and desktop support operations.Developed and launched IT support process to unify five legacy divisions, enhancing service to 4000+ clients with streamlined employee onboarding/offboarding, hardware deployment/reclamations and ticketing procedure for the Tech Bar.Established an asset management system across four legacy divisions to streamline workflow documentation, enhance hardware procurement, coordinate e-cycle efforts, and manage off-hour hardware acquisition.Formulated and deployed long-term strategic plans for enabling efficient and cost-effective technologies to provide a customer-centric set of services.Mentored and coached 20 to 25 team members on providing quality customer service and technical solutions and improving customer relations with customer senior management.Worked closely with global technology team on strategic projects and initiatives.Assisted with integration of new business, resulting from mergers and acquisitions (M&As).Collaborated with vendors, including Cannon representative, to negotiate lower costs for printers.Participated in the implementation of company data preservation process.5-time recipient of CNNs Simply the Best award for teamwork and service excellence.Noteworthy Projects:Conducted companywide mobile provider switch initially consisting of over 500 devices that required collaboration with procurement teams and service vendors.Oversaw facility project of moving over 4000 clients from TWC to Hudson Yards, managed the move from start to finish, with little downtime or impact to the company.Drove the build out of tech bar and development of the tech bar standard operating procedures (SOP).Matt Weber Page 2Consolidated domain by integrating HBO, Turner, CNN, and Warner Bros domains into 1 Warner Media domain.Managed ongoing computer refresh program.Key player of various real estate consolidations including employee move to main headquarter.ADDITIONAL PROFESSIONAL EXPERIENCEMD OFFICE, Computer TechnicianCOLONIAL PIPELINE COMPANY, TechnicianEDUCATIONUndergraduate Studies in Computer Repair & RoboticsCittone Institute, Edison, NJTECHNICAL EXPERTISEMicrosoft Office 365, Intune, Concur, Workday, Windows and Mac, Active Role Server (ARS), RSA, Ariba, Cloud Computing Avaya, SharePoint, SCCM, CAP, Citrix, OKTA, AirWatch, BitLocker, WebEx, Zoom, Slack, Microsoft Teams, Skype, Wide-Area Network (WAN), Local-Area Network (LAN) |
