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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperiencePatient Service Care Rep (Medical Scheduler)Carenet Healthcare San Antonio, TXSeptember 2020 to PresentResponsibilities:Greeting callers remotely.Schedule/Reschedule appointments.Taking messages for RN, LVN, Physicians, Referral Coordinators, Clinic Backline employees.Using EMR systems, using Interaction Desktop (SIP Phone).Transferring/Directing calls to the proper department.Medical AssistantDelta Clinic Jackson, TNSeptember 2019 to September 2020Responsibilities:Greeting patients and preparing examination rooms.Perform vital sign measurements.Administers flu vaccines as ordered.Prepare the patient(s)for the physician by obtaining information about previous and current health, medications, along with medical and surgical history.Perform EKG when requested.Print the physicians daily schedule and obtaining any hospital records needed for a visit.Assist physicians or nurse practitioners with office procedure(s) such as staple removals.Assisted patients with FMLA/Processing/Submitting FMLA claims.Process workmans compensation claims.Office AdministratorHanger Clinic - Memphis, TNJune 2015 to Sept 2019ResponsibilitiesAnswer/Direct calls to appropriate parties.Responsible for making follow up appointments for the patient prosthesis/orthosis.File/Retrieve corporate documents, records, and reports.Provide clerical work for support to the billing department.Data entry for hospital invoices, verifying insurance, billing insurance claims, accept payments while applying payments to the correct insurance company.Retrieve pre-certifications.Front Desk Receptionist Unit Secretary/Customer ServiceRegional Hospital of Jackson Jackson, TNApril 2008 to May 2015Responsibilities:Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing necessary bookkeeping work.Answer phone calls and direct calls to appropriate parties or take messages.Answering call lights and assisting with patient care.Responsible for follow-up appointments before discharge.File and retrieve corporate documents, records, and reports and provide clerical support to other departments.Enter physician orders electronically, such as labs, x-rays, PT, home health, and cardiac rehab.Assign beds for admissions and to nurses.Education:Associates Degree in Business Administration- Strayer UniversityHigh School Diploma - Haywood High School - Brownsville, TNCertificate in Medical AssistingWest Tennessee Business College - Jackson, TNSkills/Additional Information:Microsoft Office/Word (10+ years), Office Administration (10+ years)Microsoft Office, Microsoft Word, Microsoft Outlook experienced. Comfortable transcribing physicians orders and handwriting.Very experienced and proficient in phone answering on a multi-line system.Work well with order entry, medical records, and medical terminology.Proficient in various EMR systems such as Escripts, NextGen, and OPS, EPICReferences upon request. |