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Click here or scroll down to respond to this candidateCandidate's Name
Technical WriterLancaster, South Carolina Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceContract Technical WriterABMOctober, 2021 to June, 2022 Standardization and overhaul of IT docs and diagrams, including Citrix Desktop Accessing and Navigating, System Manual for Citrix Virtual Apps and Desktop Service CVADS.Reviewed and revised IT Architecture diagrams to correct for size and added Identification boxes.Contract Technical WriterLeidosMarylandMarch, 2021 to July, 2021Editing of Section 508 compliant Documents for federal Medicare and Health Services.Reviewed and corrected documents for compliance, syntax, grammar and sensibility. Contract Technical WriterWells FargoCharlotte, N.C.July 2020 to March, 2021Migration of documents from Microsoft Word and Sharepoint into OpenText software, which manages content or unstructured data.Reviewed banking documentation for Operations Documentation Excellence (ODE) group.Reviewed procedural documentation for legibility and sensibility. Senior Documentation SpecialistNYC Health and Hospitals CorporationNew York, NYJuly 2014 to December, 2019Initially was assigned to do a comprehensive manual on Epic, an enterprise electronic medical record (EMR) system being implemented and rolled out for all NYC Health and Hospital facilities(10 Hospitals and Satellites). The end result was a five volume manual comprised of a detailed Epic Infrastructure and Apps Overview, a Data Center and Support Team Overview, a Network Operations and Security Overview, Epic Operations Procedures, and an Ancillary Applications Overview.Worked on documentation for Enterprise Information Technology Services (EITS) by creating and editing documentation for any one of many enterprise level teams including disaster recovery, business systems, change management, and configuration management.Maintained Sharepoint sites for several EITS teams.Prepared Visio Diagrams for any of the IT departments that needed documentation help.Standardized and reformatted SOPs.Contract Technical WriterKawasaki Rail CarYonkers, NYJanuary 2009 to June 2014Worked for Publications and Training creating and editing technical manuals for the Metro North Railroad M8 Project. The content of these manuals consisted of Theory of Operation, Operating Procedures, Maintenance Procedures, Parts Listing, Troubleshooting Procedures, and Repair/Replace Procedures.Communicating with third party vendors for railroad car systems and integrating technical content for accuracy and completeness.Technical Writer1800Flowers.comCarle Place, NYDecember 2007 to January 2009IT Dept. working directly for VP of Enterprise Architecture. Created IT and marketing documents for future Roadmap project, in addition to IT newsletter, current and future state architectural technical diagrams of 1800flowers and another eleven brands. In addition, created API programmers guides for developers.Contract Technical WriterMizuho Bank - Jersey City, NJOctober 2007 to December 2007Created User Guide for internal security software. Contract Technical WriterMerrill-Lynch - Jersey City, NJJune 2007 to September 2007Documents supporting the Global Support Model for ITIL compliance, including Operations Management, Event Management, and Change Management; editing of existing service level agreements (SLA's) and operational level agreements (OLA's); swim lane diagrams for roles and responsibilities.Contract Technical WriterGuardian Life - New York, NY, February 2007 to April 2007Creation of software development templates for Park Avenue Securities BARS (Books and Records) software; various meeting notes, including BARS definition of financial terms document for software developers.Technical Writer/TrainerTadiran Telecommunications - Port Washington, NYJuly 2006 to January 2007Engineering and marketing documentation consisting of engineering notes, technical bulletins for digital and IP business telephone systems, technical trainer, and CBT production for proprietary software, Coral View Designer used for local and remote administration of digital and IP phone systems.Technical WriterTactronics - Westhampton Beach, NYAugust 2005 to July 2006Creating and updating technical and marketing documentation for website and ATP's(Acceptance Test Procedures) and FATP's (First Article Test Procedures) for mil-spec computer hardware.Contract Technical WriterNew York Mortgage Co - New York, NY April2005 to August 2005Reference manual and help files for Loan Origination Software. Consultant Technical WriterCanon USA - Lake Success, NYOctober 2003 to April 2005Documentation for IT Help Desk includes Level One Help Desk Manual providing help desk support for agents; and web based FAQ for company intranet. Development Technical WriterAmerican Home Mortgage - Melville, NYMay 2002 to September 2003Documentation for Software Development Group including Requirements, Reports, Functional Specifications, API and Test Plans for national mortgage origination company. Software under development is Fiserve Unifi Loan Origination with Progress Database in Windows 2000 environment.Seasonal Tax ExaminerInternal Revenue Service - New York, NYFebruary 2002 to May 2002Processing of Federal Tax Returns.Consulting Technical WriterUniversal Music Group - New York, NYJanuary 2001 to June 2001Documentation for end-users of sales reporting system on mainframe for world-class music publishing group.Documentation Lead/TrainerKiodex Inc. - New York, NYJuly 2000 to January 2001Documentation for proprietary web-based trading/risk management software for the commodities/ derivatives market. Responsibilities include creation of software development documents UI definitions, Business Logic Descriptions, Product Requirements, Functional Specifications, etc., and implementation and administration of version tracking software Visual Sourcesafe for all project documents; taught training sessions on Visual Sourcesafe. Technical WriterDoubleclick Inc. - New York, NYJanuary 1999 to June 2000Internal documentation for proprietary software/hardware Internet advertising solutions company. Creation of all phases of functional specifications, product requirement documents, installation manuals, software specification documents, quality assurance, network configuration and layout drawings for international data centers. Consulting Technical WriterParker-Hannifin - Smithtown, NYApril 1998 to January 1999Diverse technical writing responsibilities for aircraft and flight navigation, including hardware maintenance, and FAA flight scheduling software documentation. Technical WriterRobotic Vision Systems Inc. - Hauppauge, NYJune 1997 to April 1998Creation and updating of hardware/software operation and maintenance manuals for laser scanning system of integrated circuits; development of changeover to on-line documentation for field service personnel HTMLTechnical WriterCitron Associates - Farmingdale, NYJanuary 1997 to June 1997Writing updates for end-user business and accounting software manuals. Responsibilities include collaboration with developers on design criteria, procedure validation, and configuration management for the purpose of producing a current client-configurable end-user manual. Technical WriterNew Paradigm Software - New York, NYJune 1996 to December 1996Writing and production of technical documentation for multi-platform messaging software including API front-end GUI manual, methods manual, white papers, training presentations, etc. Responsibilities included collaboration with developers, design criteria, and procedure validation. Initiated in-house documentation review protocol. Technical WriterMagna-Lab Inc. - New York, NYJuly 1993 to June 1996Writing and production of software and hardware technical manuals for magnetic resonance imaging systems. Specific manuals include user manuals for MRI applications, and maintenance documentation for the complete MRI system.Technical WriterTransportable Technology, Inc. - New York, NYJune 1990 to July 1993Writing and producing maintenance manuals and training maintenance personnel on-site for commercial and military electronics manufacturers. Clients included Grumman Aerospace, Telephonics, Inc., and Union Switch and Signal.Technical WriterMiles-Samuelson Inc. - New York, NYDecember 1988 to June 1990Writing technical maintenance manuals for military electronics. Clients included Westinghouse, Sikorsky, and Plessey.Technical WriterFonar Corporation - New York, NYMarch 1987 to December 1988Created maintenance manuals for magnetic resonance imaging system. Updated user guides. Technical WriterData Communication Services - New York, NYAugust 1986 to February 1987Created and edited technical manuals for Sikorsky helicopter avionics and airframe. Technical WriterTaconic Data Trilon Educational Plainview, New York April 1981 to January 1986Manuals and curriculum training for the following heavy and light rail transit signaling systems: Baltimore Metro, Miami Metrorail, Seoul Metro, Portland, and Pittsburgh. Manuals for various railroad car systems Communication, HVAC KawasakiEducationDigital ElectronicsSuburban Technical School - New York, NYCity College of New York Four YearsSkills DOCUMENTATION (10+ years) TRAINING (10+ years) WORD (10+ years) MICROSOFT VISIO (10+ years)Additional InformationSKILLS: Technical Writing, Training/Instructing, Desktop Publishing, Word Processing/Spreadsheet/ Database (Microsoft Office, Word Perfect Office), Drawing and Graphics Designing (Adobe Photoshop, Paintshop Pro, Microsoft Visio), Windows Authoring (Adobe Acrobat), Web Authoring (Microsoft Frontpage), Video creation and Editing (Cyberlink Power Director, Camtasia, Pinnacle Studio), ability to read electrical/electronic schematics, assembly diagrams; system adminisration (Sharepoint); project planning and scheduling (Microsoft Project); documentation version control, change control and revisioning (Microsoft Sourcesafe); content management (Microsoft Sharepoint, OpenText). |
