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Click here or scroll down to respond to this candidateCandidate's Name
CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Pemboke Ct, Camby, IN Street Address
PROFESSIONAL SUMMARYService-focused CustomerService Representativededicated to maximizingsatisfaction and retention withproactive attention to individualcustomer needs. Smoothlyhandles questions and resolvesconcerns with great problem-solving abilities and attention todetail. Multitasks and managestime well to consistently meetperformance targets.SKILLSCustomer serviceCall center proceduresProblem resolutionMulti-line telephoneoperationsCustomer consultingOpening and closingaccountsStaff trainingService upsellingMerchandise upsellingComplaint documentationEXPERIENCELICENSED INSURANCE AGENT Mar 2018 CurrentState Farm Insurance, Indianapolis, INSold various insurance products to customers based on risk tolerance.Processed policy renewals and maintained account records with updates and changes.Built customized insurance policies to suit individual customers. Calculated policy premiums and helped customers set up automated payments.Supervised insurance claims to foster equitable settlement for clients and insurers.Liaised with customers and underwriters to process and issue new policies.Received binder coverage by contacting underwriters and submitting necessary forms.Interviewed prospective clients and evaluated data regarding financial resources and needs.Calculated premiums and establish payment method.Collected information from clients about financial resources and needs to better understand their situations and select the best products.Sold policies such as automobile, life and property insurance to business and individuals.Contacted underwriter and submitted forms to obtain binder coverage.Worked with the underwriter to complete forms and obtain coverage.Calculated premiums and set up clients with automated payment options for discounts.Monitored insurance claims to ensure equitable settlements. SUBSTITUTE TEACHER, K-12 Aug 2016 Mar 2018Plainfield Schools, Plainfield, INDelivered lesson plans and engaged with students for duration of teacher absence.Assigned classwork and homework, making corrections and revisions to provide feedback.Managed and implemented classroom activities in alignment with student learning goals.Assessed and reported on student progress and behavior. CUSTOMER SERVICE SPECIALIST Oct 2012 Jul 2016Lowe's Home Improvement, Mooresville, INSBProduct educationOrder processingResearchingProduct knowledgeClient communicationConflict resolutionAccount updatingRefunds processingCall escalationDeveloped collaborative partnerships with customers and internal business partners to build successful solutions to diverse problems.Studied company products and services to maintain relevant knowledge and deliver top-notch service.Shared relevant tools with customers as necessary to reduce support call frequency.SERVER Jan 2007 Aug 2012Bubbas Grill, Plainfield, INTransported food products, cleaned tables and counters, and stocked dining room suppliesCommunicated customers' menu choices and special requests to kitchen staff to minimize errors.Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.Trained new servers in restaurant procedures and customer service standards.Greeted all guests with smile and friendly greeting. EDUCATIONCERTIFICATION - LICENSED INSURANCE AGENT Oct 2020Pathfinder Insurance School, Indianapolis, INASSOCIATE OF SCIENCE - LAB TECHNOLOGY May 1992Harcum Jr College, Bryn Mawr, PAHIGH SCHOOL DIPLOMA - COLLEGE PREP Jun 1988Nativity BVM High School, Pottsville, PA |
