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Click here or scroll down to respond to this candidateBUSINESS EXECUTIVE TIM NORWOOD330 Shady Oaks Dr Eads, TN 38028 Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLE SKILLS and AREAS OF EXPERTISEHighly Driven and Successful Executive Leader Recruiting, Interviewing, and Hiring ProfessionalProven Track Record in Achieving Desired Results Employee Performance Reviews and DecisionsWorks Interdepartmentally to Exceed Goals Developed Incentive Programs and PlansExcellent Trainer and Communicator Inventory Control Management & Asset ProtectionSolid Leadership Skills Staffing DecisionsExceptional Analytical and Organization Skills New Product LaunchProvides Development & Direction to Managers Customer FocusedEmployee Development, Retention, & Engagement Develop Employee Structure and Company Culture PROFESSIONAL EXPERIENCEPinnacle Technical Group, Memphis, TN April 2022-March 2023 Project Manager/ContractorResponsible for managing Voice projects for AT&T Account Team and Global Healthcare ProviderManage order/installation process for Customer & Account TeamResearch & resolve Billing DiscrepanciesKey point of Escalation to engage appropriate resources towards resolutionMaintain Project Tracker spreadsheetCoordinate and manage appropriate Team resources across country on behalf of Team & Customer AT&T, Memphis, TN March 2016-October 2021 (Retired) Manager Outside Plant Planning & Engineering Design Responsible for the planning, design, and analysis of the outside plant facilities and network for AT&T.Performed the detailed design/plan for all required feeder facility relief including Central Office transfers, major undertakings and /or routine activities after closely coordinating with the Planning/Design group.Provided detailed design/plan for facilities (feeder and/or distribution) to meet service demands.Job costing activities.Project management; Contractor management.AT&T, Memphis, TN August 2014-March 2016Sales Coach Manager, Home SolutionsLed a team of external solution providers & internal Sales Executives in Home Solutions organization to drive strategic product sales.Recruited, selected, trained, developed, coached sales team members, and Vendor Management.Provided strategic and tactical direction to business owners and managers to drive behaviors and achieve desires results.Worked with interdepartmental contacts to remove obstacles and drive success for team.Increased strategic product sales in Memphis market.Used expertise in leading Business Owners, Local Managers, Sellers, and internal AT&T employees.Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals. AT&T, Memphis, TN January 2011-July 2014Manager, AT&T Company Owned Retail StoresSuccessfully led teams of employees in AT&T Company Owned Retail (COR) Stores to satisfy customers and exceed sales results.Oversaw and Developed Coaching Development Plans for each team member.Developed multiple Managers, Support staff, and Sales Representatives, while holding them accountable for behaviors.Recruited, Interviewed, Hired, & Developed sales personnel to achieve team goals for high volume stores.Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals.Ensured customer satisfaction and maintained high level of integrity throughout the team.Developed personnel and succeeded with career development of several team members.Exceptional & effective results to move underperforming team from last place to #1 in rankings, including Customer Service.Finished 2011 as the # 1 top ranked Sales Manager in the Tennessee-Kentucky Retail organization.Achieved Summit Club Winner & Presidents Circle for Top 2% in sales results and leadership. Tim Norwood, Page 2Oversaw Inventory Control, Management, Replenishing, and Shrinkage Control for multi-million dollar inventory.Executed safeguards to ensure Training deadlines & Audit Compliance parameters were achieved.Oversaw proper Scheduling, Security Procedures, Asset Protection, and all HR issues for team. AT&T, Memphis, TN March 2007-December 2010Retail Connections ManagerLaunched innovative & strategic products and increased sales revenue for AT&T.Successfully drove sales results for strategic products & services in market.Increased Customer Satisfaction and improvement in overall customer experience in our Retail stores.Successfully launched Uverse services for AT&T in Memphis, TN market.Trained all AT&T management and retail employees on how to successfully sell strategic new products and services.Certified sales personnel on new key technologies as part of AT&Ts strategic initiatives.Finished 2009 and 2010 in Top 2 for Retail Connections Managers in the Tennessee-Kentucky market..Trained, Educated, and Developed sales teams to be successful.Exceeded sales targets, significantly reduced churn rate, and increased customer satisfaction in Memphis market. AT&T, Memphis, TN December 1986-February 2007National Account ExecutiveEffectively led account teams throughout the Southeast in support of the fastest growing financial institution in the region.Developed and led account teams across Southeast to achieve objectives in meeting needs for key business customers and substantially increasing sales revenue.Led CXO level meetings and Executive briefings (internal and external).Coordinated interdepartmental resources, along with development, design, and implementation of a sophisticated data network to enable our customer to be the fastest and most successful financial institution in the region.Conducted strategy sessions to enable team and company to exceed sales objectives for several years and sustained unprecedented growth.Oversaw project management team to ensure critical dates were met in all aspects.Provided counsel to CEO and CTO team for multiple key business customers.Maintained and exceeded Service Level Agreements while implementing and growing network infrastructure.Achieved Summit Club status three different years while coaching and leading the team.Ensured proper staffing in multiple regions to achieve company goals and exceed revenue targets.Assessed business needs and developed custom solutions for key business customers to achieve their objectives.Collaborated with extended team resources and Vendor management to ensure total customer satisfaction.Coordinated and provided strategic direction to multiple sales teams, service organizations, and billing department. EDUCATIONUniversity of Memphis, Memphis, TNBachelor of Science in Engineering TechnologyMajor: Computer Systems TechnologyHONORS & SKILLS5-Time Summit Club & Presidents Circle Winner for AT&T (Top 2%)Home Solutions Sales Manager of the Month AwardSales Manager of the Year AwardPeak Performers Club for 100%+ Attainment of Goals (multiple years)Vice President Award for Sales ResultsManager of the Quarter and YearAccount Team of the QuarterUniversity of Memphis Deans List and National Deans ListProficient in Microsoft Excel, PowerPoint, Word, Presentations, Training Development, Conducting Training ClassesProficient in Executive BriefingsChairman of Personnel Team Crossroads Baptist ChurchChairman, Vice Chairman, & Secretary Deacon Body, Crossroads Baptist ChurchOrchestra Director Crossroads Baptist Church |
