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Click here or scroll down to respond to this candidateCandidate's Name
Career Summary:I am a highly qualified and extensively trained IT professional with a combination of 25 years of expertise in Project Management, IT Security & Cyber Threat Management, Analytics, and Systems Engineering. My experience is represented through my leadership skills, leading cross-functional teams, and coordinating multiple projects simultaneously. I am a solutions-oriented, out-of-the-box thinker with proven success in completing multi million-dollar turnkey IT solutions.I.Summary of Technical Expertise:Commercial Health Insurance / State HMO Alignment & ModernizationsState Medicaid & Medicare MMIS ModernizationsSocial Service Platforms & System ImplementationIT Cyber Security & Threat ManagementIdentity Access ManagementZscaler Cloud SecurityJira SoftwareCrowdStrike Endpoint ProtectionIT Sales & TechnologyProcurement RFP/RFAFunctional & Technical DesignNetwork & Mobile ApplicationsCredentialing Management SystemSDLC (System Delivery Life Cycle)PLM (Product Lifecycle Management)System Operation & MaintenanceSLA (Service Level Agreements)Infrastructure & System ArchitectureCentral Networking Facilities / Data Center HubsSystem Installations & ConfigurationOptimization of NetworksCall Center Management Tier 1-3Operations & Maintenance Contract ManagementII.Current Professional Experience:Cyber Security Project Manager Current BCBS of Florida (Guidewell)Ascertained an in-depth knowledge of Florida Blue group segments, platforms offerings, and differentiators for fully insured, State Medicaid HMO contracts, and self-insured healthcare business by way of the MarketplaceProvided ongoing research and analysis of internal and external market behavior for the Florida health insurance market, competitor insights, internal capabilities, processes, and external channels to effectively execute the projects/launches.Responsible for leading work teams consisting of group segment team members, and business partners to ensure the priorities are championed and delivered throughout the project life cycle.Managed go-to-market projects through Initiating, Planning, Executing, Monitoring and Controlling, and Closing project phases as applicable to the project, utilizing defined project management standards.Closely tracked timelines and communicated to leadership any potential barriers to meeting target dates.Provided weekly status reports to leadership on time with the project's top highlightsEnsured the requirements were clearly communicated and documented in project requirements and design documentation, and that the requirements were well understood and agreed toMonitored Planning, Build, Design, Test, and Implementation to ensure requirements were delivered as designed, and escalated any risks to leadership.Responsible for identifying risks to timelines, quality, or cost and escalating to leadershipReview project planning documentation, requirements, design, and testing documentation for adherence to overall project goals and objectiveLead Project Manager Mar 23 May 23 EPIC GamesManaged various projects and work streams by way of planning project activities, tracking tasks and deliverables, setting up demos, and removing issues or Risks that may prevent the project from going live.Provided outstanding, and transparent communications to leadership and StakeholdersSupported one of the largest gaming companies by identifying vulnerability management tools and technologiesOversaw daily standups with the IT Team and development areasDelivered the SOC (Security Operations Center) processes and any strategic analysis that is neededSupported fellow Project Managers in the creation, prioritization, and implementation of internal projectInitiatives and created, improved, and maintained all gaming workspaces, databases, and documentation for all projects and tasks.Utilized the project management methodology and industry knowledge for all tasks, and wasResponsible for the coordination and progress tracking of all tasks.Periodically provided project updates to key stakeholders and LeadershipCollaborated with other teams to ensure discovery/investigations initiatives are tracked and actionedappropriately to meet case deadlines/demandsAssist with various technical tasks when necessary to meet case deadlines/demands by collaborating with stakeholders to ensure proper visibility on all tasks and projectsCyber Security Project Manager Sep 22 Mar 23 BiogenManage and oversee all Cyber Security programs timelines, budgets, and assigned resources to deliver and implement newly enhanced or upgraded systems and deployments.Ensure communication to all stakeholders across all levels including detailed engineering and operational level communications program and executive management project status, issues, and risk reporting.Manage end-to-end project planning and deliverables across multiple responsible parties (i.e., BAs, development teams both internal and external, business leads, testing teams, etc.).Developing and/or facilitating SDLC deliverables over the project life cycle by effectively communicating and escalating issues, roadblocks, and risks.Provide technical oversite to complex installations and platform migration, to ensure the successful launch of each project by demonstrating thoughtful discussions with business partners, and stakeholders using best industry standards on the most effective solutions for business objectivesEnsure root cause problems are well articulated and recommend proper solutions to improve process deliveryManage and inspire cross-functional team synergies for the greater outcome of the agile work environment.Identify and oversee the implementation of continuous process enhancements/improvements to Cybersecurity Operations projects including Credentialing and Identity Access Management Systems.Provide guidance, insights, or direction on technological, cyber security, and policy-related topicsEnsure the delivery, implementation, and modernization of all development projects, tools, and processes are in accordance with the industry standards and the overall vision of Biogen.Project Manager Feb 22 Sep 22 VerizonManaged various program portfolios centered on governance, policy changes, budget, and on-time project deliverables utilizing the Agile/Safe 5.0 and PM methodologies. Working with Scrum Team consisting of Product Owner, Development Team, and Scrum Master.Continued delivery of process improvement efficiencies, solution delivery, and client/customer collaborations through the management of project deliverables, risk assessments, and communication plans.Provided strong communication among teams with a focus on the critical areas within each of the project's timelines and delivery expectations.Delivered all solutions to Verizon's live network utilizing quality measures as defined by the enterprise.Utilized my team's skills and experiences to ensure the correct resource priority was assigned.Ensured the business processes and contractual scope of work were completed within the allocated budget.Provided a deep understanding of Network and Cyber Security Solutions.Lead and support business development activities and proposal development.Ensure accurate reporting and forecasting of project timelines, resources, and capital expenditures by collaborating and communicating with internal cross-functional teams.Provided quality internal and external project management services including but not limited to Migration, Colocation, Public Cloud, and Managed Services projects at one time.Drove internal and external resources to ensure the clients statement of work was met and escalated as needed.Implementation Project Manager Apr 21 Feb 22 TierpointOversee and manage all high-priority security governance and planning, managerial implementations of multiple customers, and functional areas of cyber integration.Responsible for timely completion of cyber assessments, financial analysis, and daily project status throughout all phases.Performed daily project tracking including resource management and workflow supervision of multiple projects in Project Insight.Created and executed project work plans and revised them when appropriate to meet changing needs and requirements. In addition to the reviews and deliverables prepared by IT teams.Facilitate the implementation of all key components of the project to ensure the project is on time and within the budget requirements that have been setProvided accurate project closeout and appropriate invoicing and billing for rendered services.Actively manage all project-level activities with internal and external resources to meet deadlines within budget and within specification throughout the entire expansion effort.Overall management of individual security projects for IAM credentialing management services and OKTA technology including the complete life cycle of implementation and end client rollout.Responsible for budgeting, quality, and scheduling this includes project planning fundamentalsPrepare Project Roadmap with the concurrence of all participating organizations and negotiate an agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.Be accountable for all cyber deployment activities including but not limited to fiber network design, cloud leasing, due diligence, architectural/engineering, zoning, permitting, project management, construction management, system acceptance, NOC integration, and closeout packages.Served as the single point of contact at the project level for all meetings and calls, providing up-to-date and accurate information on project status, forecasts, and issue resolutions to the leadership teams.Served as lead for the design of multiple large/complex projects. Review calculations and drawings for permits and construction. Knowledgeable in industry specifications and fiber network buildsMaintains all project documentation and filings. Manages and monitors budgeting, scheduling, and scoping tasks on multiple projects.Reading and understanding system designs to ensure proper construction of underground fiber opticsProject Manager MAR 20 APR 21 Aggie Technologies of NCResponsible for managing the entire customer lifecycle across a broad customer base with a focus on ensuring the operational delivery exceeds customer expectations.Work at a fast pace and manage day-to-day operational requirements independently as well as collaboratively with management and the technical support team.Manage implementation projects (cloud migrations, hardware or service installations, etc.) for clients ensuring their successful deployment and configuration.Participate in client onboarding and new project processes. Attend all client/project meetings, manage all client/project documentation, and work with the leadership team to create proposals, SOWs, schedules, and contracts.Participate in and document client meetings and deliverables along with preparing, sending, and validating reporting deliverables both internally and to customers.Maintain client records in CRM such as staff changes, hardware and software inventory, and service agreements.Data Center Infrastructure Project Manager Mar 18 Mar 20 Koniag Government ServicesImplementation of software changes and perform system management and configuration for all locations, adhering to established configuration management and security rules, regulations, and policies.Provide comprehensive network management services, system management, and administration services. Including overseeing the development, debugging, maintenance, and documenting programs and scripts used to manage network infrastructure including Python.Evaluated the network infrastructure (e.g., VoIP, internet, intranet) and provided network improvement recommendations. In addition to providing Tier III support to resolve network-related problems.Establish and oversee automated network management procedures that can rapidly respond to network fault conditions, including operating procedures, and troubleshooting guides.Maintain current knowledge of vendor upgrades and patches to the network constituent operating systems and firmware.Out-of-the-box thinker by keeping abreast of emerging technology to predict future network infrastructure needs (i.e., Next-Generation Firewalls, Zero Trust Networks, and Software Defined Networks).Evaluate the vendors provided system changes and upgrades and provide recommendations to the Federal Task leadActively serves as subject matter expert on network security, wireless technologies, and telecommunications technologies and shall train network administrators on network hardware and software.Create and review performance and capacity evaluation data and provide technical solutions for performance improvement, problem resolution, and problem prevention by conducting the operational threshold monitoring and overall network management of LAN, specified WAN performance, and remote host connectivity.Responsible for conducting and providing monthly reviews of network operations, fault conditions, and proposed changes. Developed a monthly report comprised of network statistics, bandwidth utilization, availability, response time, system uptime, and utilization for network devices.Created and provided management with customized query reports of current, historic, and network performance and capacity data.Oversee the installation, configuration, and monitoring of network devices such as routers, switches, wireless LAN controllers, wireless access points, firewalls, and optimization devices.Maintain a complete and current inventory of operating systems and software installed on every telecom-related network device and manage and maintain login accounts for network systems and software. Ensure all network components are operational and warranty and service contracts are current.Provide approvals of activation and deactivation of network ports, performance, and initial diagnosis of hardware fault conditions, hardware repairs, or refer to the vendor for repair, as applicable; always using industry standards methodologies.Schedule and maintain technical documentation (LAN/WAN diagrams, Standard Operating Procedures, etc.) as changes to the configuration are completed. Establish test environments/labs, with government-supplied equipment, for the pilot testing of new network technologies and document results prior to moving into production.Project Manager Operations Manager Feb 17 Mar 18 National Institute of HealthManaged all application testing with UAT and the system testing team.Responsible for the acquisition, installation, configuration, and maintenance of NIH Local Area Network (LAN) and Wide Area Network (WAN).Liaison between business stakeholders and end users in reference to system requirements and functionalityFacilitated development sessions for functional designs, business processes, issues, metrics, and capabilities for various system projects.Aligned project schedules to include but not limited to scope, deployment dates, and sprint development.Identify approaches to stakeholders within the scope of work and technical design.Delivered system configuration and context diagrams.Delivered and maintained technical analysis reports as needed for leadership and project stakeholders.Peer reviewed and signed off on requirement documentation and business development documents.Conducted planning, designing, and implementing network upgrades and change management decisions.Managed daily application of network monitoring and analyzing tools including Monolith, IP/MAC lookup tool, IPAM, Lithium web server, NetFlow, and OpswareMonitored the Requirements Traceability Matrix and Test Cases to ensure all the Business Requirements are fully covered by the Test/Use CasesDelivered HSRP on routers to ensure the customer has high availability and redundancy.Trained and guided staff in hands-on experience on Cisco technologies including MPLS, PVST+, VRF, LACP, PAGP, and VPNSupervised the adding, moving, and changing data and Voice VLANs with ACL and anti-spoofing configuration for NIH customers.Monitoring, configuring, and troubleshooting Juniper T640 series and Cisco ASR 9K, Nexus 7k, 5k, 7600, 7200, 6500, 4500, 3750, 3850, 2600, and 2800 devices.Led the UC team on Voice VLAN migration and configuring VoIP VLAN and QOS on switch access or trunk interfaces.Troubleshoot wireless network connectivity end-user issues using Cisco NCS and controllers (5500)Managed the dispatch of senior-level teams to any Cisco ASA firewall issues.Provide technical support for Trusted Internet Connection (TIC) customers.Implemented ServiceNow tickets to track incidents by following SOP and resolving incidents in a timely manner.Writing and documenting Service Operation Procedures (SOP) in SharePointMMIS Infrastructure Project Manager JAN 16 FEB 17 OCTO / DC DHHSManaged and supported the development and implementation of the Curam Social Services systemDeveloped end to end Medicaid and State Application and Benefit Service SolutionAligned business teams in requirement development utilizing Agile and Waterfall methodologies.Managed IBM Cram analysis work and/or solution-based application projectsFacilitated fit/gap, JAD sessions, and Stakeholder meetings.Worked with the business stakeholders and end users toward final implementation activities including training and Marketing concepts.Managed functional designs, business processes, issues, value levers, metrics, and capabilities.Liaison between management and core system teams including functional BA Teams, Provider & Member Management, Third Party Liability, Reference Subsystem Development, and Provider Reimbursement,Developed and aligned the RFP Review, Requirements Validation, System/Detail Design, UAT, and ImplementationDeveloped process documentation in Visio, both for applications/technology but also for the business process (both new and existing)Developed a roadmap for writing effective Use Cases, which translated to test scripts/cases.Identified approaches to satisfy business requirements and detailed analysis and technical design analysis.Supported the Case Management solution utilizing the Cram Business Application SuiteOversee the research of industry and State analyses (strategic, financial, operational)Facilitated daily standups to outline progress, accomplishments, and impediments.Utilize critical and out-of-the-box thinking to resolve project challenges and manage deliverables, timelines, and budgets.Lead/Drive/Assist the team to achieve performance goals and objectives.Preparation of RFP and other various contract vehicles and Project Risk AssessmentDeveloped Statement of Work (SOW) for vendor management and contractual scope of work.Supported Go-Live activities including but not limited to Pilot programs, Site Readiness, and smoke testing.System Integration Vendor Management Onshore/OffshoreSenior Systems Engineer JUN 07 JAN 16 CenturyLink CommunicationsResponsible for the CenturyLink network design, security, and operational space.Identified and provided a solution for network-related problems through requirements and project scoping.Training users and promoting security awareness to ensure system security and to improve server and network efficiency. Serving in both Tier II and Tier I capacity for data service issues (ATM, Frame Relay, and IP issues), for many of the products including the VOIP products.Protect vulnerable networks following detailed risk assessments. Conduct risk assessments to identify possible security violations. Guide cross-functional teams in the design, validation, acceptance testing, and implementation of secure, networked communications across remote sites for several key clients.Perform diagnostics of escalated issues and chronic problems within the CenturyLink IP and Frame relay/ATM network. Monitor, evaluate, and report on the health of both the Wide and Local Area (WAN/LAN) Networks. Configure and maintain the enterprise network management system and maintain the enterprise network security systems.Participate in ensuring, the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.Monitor OC48, OC12, DS3/T3, and DS1/T1 trunks and work with LEC/TELCO technicians using head-to-head testing techniques to resolve quickly any issues that may occur.Use troubleshooting tools to isolate problems on customer DS0, DS1, and DS3 circuits on IP, Frame Relay, and ATM network.III. Technical Education and Training:Cisco CCNA-Security Validation ID- 924503186 UMUC Information Technology Systems ManagementQualys- IT Security Risk and Compliance Management PMP Course Study Agile Development Lifecycle Cyber Security Network & Application Boot CampComputer Education Services (CES) PC Maintenance and repair certificationDBA (Database Administrator) Certification Course Including RAC & Data Guard Oracle Web Server API,Titan 5500 CertificationLucent Lambda Extreme/Unite Next Generation DWDM Transport System Certification NORTEL Technical Education Certificate OC-48 and OC-192 Overview IDEN Training Certificate of Completion Fujitsu Flash wave 192, 4500, 7200, and 7600 |
