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Click here or scroll down to respond to this candidateCandidate's Name
S U MMARYOffering over 30 years of exceptional clinical experience providing compassionate care in the medical environment. Skilled Licensed Practical Nurse with solid background working in environments supervising RNs to deliver exceptional patient care and nursing support. Highly observant, detail-oriented and dedicated to high-quality, cost- effective healthcare. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care.E X P E R I E N C ELicensed Practical NurseReverend Carla Jo Howlett Lyndhurst, OH July 2021 - Current Staffer/Catering ServerTizzano's Party Center Euclid, OH October 2015 - Current Completed initial assessments of patients and family to determine and address individual home care needs.Provided home health care training, guidance, support and supervision to achieve objectives.Charted changes in patient conditions and discussed concerns with supervising healthcare provider.Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.Answered patient calls, identified issues and determined how best to provide assistance within parameters established by family members. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Asked open-ended questions to reliably assess patients' conditions. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.Set up and tore down all catering services in banquet halls and at customer locations.Worked multi-course dinners with pre-plated foods. Loaded supplies and food into delivery vans and unloaded at events. Wrapped silverware efficiently and organized napkins for up to 400 guests. Prepared individual condiments and dispensers for transportation to catering locations.Reported food inventory and supplies to management to reorder and maintain adequate stock.Organized delivery and set up in advance for non-perishable items. Checked catering orders for inclusion of required menu items. Stocked server areas with supplies before, during and after shifts. Engaged pleasantly with patrons and delivered information to encourage positive dining experience. Communicated with event coordinators to verify accommodation capacity for larger parties.Set up trays and to situate food.E D U C A T I O N A N DT R A I N I N GCertificate in Patient Advocacy PatientNavigatorHarold P Freeman, New York, NYApril 2013Associate Applied Science in NursingBrown Mackie College, Findlay, OHDecember 2007NursingPTC Career Institute, Cleveland, OHDecember 1991S K I L L SHealthcare platformsMedical administrationExperienced Clinical ExpertiseCommunicationMultitaskingTime managementObservantTeam orientedProactive and PunctualHardworkingDetail orientedOrganizedQuick thinkerPatienceEmpathyActive listeningSelf-starterResilienceAdaptabilityStrategic plannerComputer savvyLicensed in OhioC O N T A C TPHONE NUMBER AVAILABLEEMAIL AVAILABLECleveland, OH 44111Private CaregiverJohn Moss and Family Solon, OH April 2022 - July 2022 Epic Ambulatory Go Live ConsultantSanta Rosa Consulting San Francisco, CA January 2016 - March 2016 Epic Go-Live ConsultantAtrilogy Solutions Group San Francisco, CA July 2014 - October 2015 Reviewed food preparation to monitor cooking procedures and creation of special orders.Coordinated with kitchen staff.Review upcoming events to insure there is enough staff scheduled to accommodate different size parties.Interview potential new staff.Helped clients with personal needs from exercise to bathing, personal grooming and supervised medication administration.Tracked and reported clients' progress based on observations and conversations. Developed strong and trusting rapport with patients, to facilitate smooth quality care.Engaged with patients and families to provide emotional support and daily living instruction.Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.Coordinated patient care plans with registered nurses. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Upgraded laptops/desktops, improving speed and performance. Installed, configured and set up PCs in stores for optimal operation and reporting. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis. Supported employees with advanced troubleshooting on helpdesk tickets.Assisted in technical support process refinement to improve customer service and support.Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.Backed up data each evening, helping alleviate lost information following malware incident.Updated and reconfigured existing and new computers with current software and operating systems.Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access. Responded to support tickets within established timeframe to improve customer service. Collected, analyzed and reported on data for use in operational planning. Maintained inventory of IT supplies by checking and documenting levels regularly. Organized repair and replacement of PC components and systems. Upgraded laptops/desktops, improving speed and performance. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Installed, configured and set up PCs in stores for optimal operation and reporting. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis. Supported employees with Paratransit Bus OperatorRTA Cleveland, OH February 2013 - July 2014Caaa Co Community Actions Against AddictionsNursing Supervisor Cleveland, OH March 2012 - January 2013 advanced troubleshooting on helpdesk tickets.Assisted in technical support process refinement to improve customer service and support.Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access. Responded to support tickets within established timeframe to improve customer service. Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs. Developed training materials, conducted webinars and authored wikis for user training and support use.Responded to individual tickets every day to provide end-user support on systems and software.Oversaw and supported medical environments for on-site and virtual locations. Maintained safe driving habits to protect property and general public on roadways.Planned efficient routes and adjusted strategies based on current weather and traffic information.Received and submitted passenger fares.Planned efficient routes and adjusted plans using GPS software and local road knowledge.Completed transfers at hubs and final destinations to keep routes on schedule. Greeted guests, helped customers enter and exit bus. Secured cargo for transport with tie downs locks or covers. Managed proper transportation of dangerous goods with no incidents. Took disabled individuals and senior citizens to local destination. Stayed up to date with local roads, traffic patterns and speed limits. Transported passengers to healthcare appointments and developed productive relationships with medical personnel. Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order. Prepared detailed reports outlining trip, vehicle and passenger details. Kept bus orderly with strong control over passenger behaviors. Inspected vehicle and personally handled routine upkeep. Managed unexpected emergencies and route changes with calm and professionalism.Worked well with dispatchers to communicate route and schedule changes. Performed pre- and post-trip safety and maintenance checks to mitigate hazards. Drove a range of shuttle busses and company cars.Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.Maintained strict compliance with safety rules for passenger and driver protection. Checked tires and kept interior and exterior spotless as part of vehicle upkeep. Followed regular schedule of pickups for individual customers and groups. Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.Managed team of 1 registered nurse, 6 licensed practical nurses and 2 certified medical assistants.Completed daily rounds to verify acceptable nursing standards. Answered questions/concerns from employees promptly through email, phone and in person.Enforced disease prevention protocols among staff members, patients and visitors. Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions. Participated in patient and doctor planning processes, provided instructions and addressed questions.Created and integrated new nursing protocols. Partnered with organizational and unit leaders to devise QA/QI.Researched and recommended 4 care plan programs.Trained other nurses on patient care and daily tasks, supporting growth and professional development. |
