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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLE Atlanta, GAApplication Analyst/ Business Analyst/Data AnalystSelf-sufficient, highly seasoned IT Professional with 24+ years of experience utilizing traditional Waterfall and Agile methodologies. I bring an enthusiastic active interest to the work I do. My goal is to improve the lives of those who will utilize the applications that get deployed. I add value by being an honest, creative, diligent, flexible team player. I am a lifelong learner that consistently embraces change to make room for growth. Highly effective in collaborating and communicating within business communities and translating technical information into understandable business terminology. Leverage strong analysis skills in application integration implementation environments. Proven ERP abilities in production support, business analysis, quality testing, user acceptance testing, customer relations, and all aspects of Software Development Life Cycles (SDLC). Excellent communicator and collaborator, delivering integrated business systems support to users (internal and external to IT) and applying an expert understanding of business issues and the impact of technology. Works well in matrixed/non matrixed environments.Areas of ExpertiseBusiness AnalysisProject ManagementPortfolio ManagementData AnalysisSystem TestingBusiness Process MethodologyCollaboration Cross TeamsContinuous Customer Service ImprovementFinancial Reporting & AnalysisLeadership, Training & MentoringAnalyzing Big DataCustomer Relations ManagementCareer ExperienceBeacon Hill Staffing, Boston MA April 2023- Jan 2024Sr. Analyst Application/Software Development (Contracted with Aetna) (Remote)Jumped right in and started planning workshops, around the Cost Optimization initiative while proficiently working on all phases of SDLC with problem, determination and resolution through research and fact finding while working with the Cloud Center of Excellence team. I was very familiar with this initiative as I had worked on it in 2022 with the Aetna team.Worked in the Cloud Center of Excellence Cost Optimization team and had a goal of 775k savings when I joined. After several weeks we saw an opportunity to raise that savings to 900k. Project just completed at 906k. Reached the goal plus more.Created meeting minutes and project status reports.Worked closely with FTEs and contract staff to accomplish project goals and objectives. Including providing artifacts that can be used in the future for better documentation.Created biweekly PowerPoint presentations to upper management.Created process documentation for new projects.Worked with analyzing and researching big data in the cloud. Looking for more ways to save.Tracked high dollar numbers daily to make sure we were at a pace of reaching our goal.Worked on stories assigned to me in RTC (IBM) and assigned other stories to other resources as needed.Attended and lead daily stand-ups.Met with the business to help them understand the importance of cloud initiatives.Worked with ServiceNow to get tickets assigned and resolved by the supporting team.Prepared and drafted communications going out to large audiences in the business.G Squared Solutions, Alpharetta, Ga December 2022- March 2023Sr. Business Analyst/Product Owner- HD Supply (Contracted with HD Supply) (Remote)Research and gather documentation, including research into M &A (Mergers and Acquisitions). There are thousands of customers that must be transferred as part of the M & A process. Analyze roadblocks and define gaps that are slowing down the transferring process.Participates in daily stand ups to get feedback from the business.Document user stories and acceptance criteria in Jira for moving customers to the acquiring company.Working with the sales team and operations team supporting customers and their best interest.Working with IT teams within Salesforce, and SAP to understand functionality.Work on the M & A process from current process to future process.Lead workshops to understand business requirements for migration.Document in user stories how the consignment side of the business is working.Understands how orders are processed, and how supply chain pieces work.Manage the requirements for this M &A. Understand the business and how it works.Customer focused, collaborative, creative and engages the business.Researched a Kit Match-up process, to raise company revenue.Aetna CVS Health, Woonsocket, RI September 2022-December2022Sr. Analyst Application Development (CCoE) (Remote)Planned workshops, around the Cost Optimization initiative while proficiently working on all phases of SDLC with problem, determination and resolution through research and fact finding while working with the Cloud Center of Excellence team.Cost Optimization project had (Four phases: 1) Journey to the Cloud move VMs to the cloud 2) Right Sizing the VMs that were migrated to the cloud as is.3) Right Typing the VMs that were migrated to the cloud.4) Park My Cloud.Led the team to right-size VMs as part of the project, Journey to the Cloud and Cost Optimization initiative. These VMs were placed in the cloud as is, from on premises for a Phase One of the project.Met with each business team to advise on the Journey to the Cloud initiative, making sure the ask was understood, and IT understood their functional test/use cases of why certain VMs could not be moved to the cloud.Led team stand up meeting daily with the CCoE team, to get status of each phase of the project.Led Phase Two Right Size the VMs that were migrated to the cloud as is as part of Phase One.Right sized or decommissioned over 1,474 production and non-production VMs, saving the company around $197,400.00 dollars monthly as part of Phase Two.Park My Cloud is also part of the Cost Optimization initiative. Allowing the business to put certain VMs on hold while not being utilized. Example: Open enrollment is only open three months in the year. The other seven months, the VMs associated with Open Enrollment would not be generating an expense. We would be saving dollars during those months.Mentored a young gentleman that was doing his internship with the company. He was doing a rotation to see what/where he wanted to be once he graduated.Worked closely with FTEs and contract staff to accomplish project goals and objectives. Including providing artifacts that can be used in the future for better documentation.Robert Half, Marietta, GA April 2022 July 2022Data Analyst- RNDC (Contracted with RNDC)Plan and executed re-writing Power BI reports in Tableau for Baseware Analytics. Pulled data from multiple ERP systems (7) to develop KPIs for Accounts Payable, Supply Chain costs, Freight costs, etc.Extracted data from multiple systems to convert, translate and standardize data.Recreated two Accounts Payable statistics reports, that were initially created in Power BIProvided actionable data for Accounts Payable to be able to see how many invoices each resource was producing weekly. Is an additional headcount necessary? Providing the statistics helped management make executive decisions.Worked collaboratively with resources in California to build functions that could provide information to customers as needed.Ran and distributed month end/weekly Accounts Payable Aging ReportsWorked with Baseware (SOR for RNDC West) to possibly implement Smart PDF for their scan capture issues.Ran ad hoc reports as needed for Accounts Payable and management.Loaded data into a new system for freight, so the company could see full spend on freight.Reported up the freight dollars to management.Cox Enterprises, Atlanta, GA 2019 April 8, 2022Sr. Applications AnalystPlan and lead requirements definition sessions, planning sessions, status meetings, and issue resolution sessions. Facilitate meetings with client representatives to outline and create functional requirements. Coordinate meetings with project resources to document technical design requirements. Research industry trends to support goals and objectives within the IAM (Identity Access Management) domain and participate in vendor contract negotiations for applications, analyzing single-sign-on access, and identity provisioning capabilities for both on-premises and cloud-based application integrations. Simplified third-party applications vendor engagement. Collaborate with other members of CIS to review completed functional specifications, technical specifications, and customizations, to increase operational efficiency. Execute systems analysis and design activities, assisting in the development and review of test scripts. Escalate priority issues to project managers and/or lead application analysts.Identified and implemented efficient incident resolution by conducting operation-level troubleshooting activities.Used the Empowered People Principles and Practices Unleash Potential Partnered with resource managers, customers, and Infosec to coordinate the renewal of 60 SSO (Single Sign On) certificates with no outages. This is significant because all SSO (Single Sign On) federation and access management rely on these certificates, and the impact of an outage would be very high. This number continues to grow yearly.Decreased and maintained end-user and/or system downtime by adding multiple checkpoints and monitoring was put into place.Recommended enhancements for Identity Access Management processes to prevent future occurrences of end-user access issues.RBAC (Role Based Access Control) was put into place to restrict system access to authorized users only. In implementing RBAC we were able to enhance our compliance, improve operational efficiency. Also, allowed for a decreased risk of breaches and data leakage.PAM (Privileged Access Management) was put in place to make sure users have only the necessary level of access to do their job. Clean up/or clear out several users having privileged access not needed. This cut down on any type of internal audit flags.Implementing PAM and RBAC also opened the incorporation or layer of SSDLC (Secure Software Development Lifecycle) in building secure applications, as well as the traditional SDLC (Software Development Life Cycle).Ran Oracle vulnerability reports on all lower environments. Ensured QA testers and developers remediated vulnerabilities identified.Assisted in triaging, following up on needed information, and the completion of 792 tickets (622 Incidents / 170 tasks). Ensuring we were meeting our SLAs. This number is close to a 20% increase from 2020.QA for many SSOs, and other miscellaneous mini projects, not requiring full regression test.Metasys Technologies, Atlanta, GA 2016 2019Business Analyst- Cox Enterprises, Inc. (Contracted with Cox)Demonstrate up-to-date expertise in Information Systems, applying knowledge to development, execution, and improvement of action plans by providing advice and guidance to others in application of information and best practices. Outline and communicate ECM practices to customers and contribute toward hybrid Agile/Waterfall projects, overseeing various Project Management aspects. Deliver Tier III customer support, engaging with customers to resolve complex issues. Perform data analysis, updating system data with SQL Plus, TOAD, etc. Spearhead project customer meetings, ensuring customer needs and deliverables are met. Implement unit testing for all applications and complete in-depth analysis of user data consisting of approximately 25 TB of data to discover PII information.Designed and documented business process changes in company data storage from network shares to cloud based.Migrated shared drive content to OneDrive for Business and SharePoint in the Cloud for 1.5K employees through enterprise file storage migration initiatives.Cleaned up and analyzed terabytes of data to meet market requirements by assisting with company Records Information Management (RIM) initiatives.Turner Broadcasting Company, Atlanta, GA 2008 2015Business AnalystExecuted statistical analysis of incident and service request occurrences, developing trending and improving resolution cycle time. Collaborated with technical teams to devise strategies to provide consistent service levels and customer experiences. Utilized Waterfall methodology to create technical and functional documents and Agile methodology to manage various project aspects. Documented and analyzed requirements to determine feasibility and recommend business process improvements, coordinating with software developers to create functional designs and document technical specifications. Managed projects, designed wireframing, and oversaw offshore resources using TFS (Team Foundation Services). Facilitated analysis meetings with customers to determine and prioritize business and system requirements for specific projects. Coordinated with QA and developers to manage data conversion and identified/ research problem trends, collaborating with internal or external subject matter experts to correct and proactively prevent further problems. Provided ad-hoc reporting to clients in support of business and project needs.Crafted training materials and conducted training courses.Developed a knowledge base repository for tier 1 and tier 2 support groups, enhancing resolution cycle times and identifying service tasks to be transitioned from technical teams and handled at lower costs.Spearheaded several enhancements and a total transformation of the system Application Access Audit as the company's lead Business Analyst for the custom web-based Identity Management Application.Selected as Lead Business Analyst for the Obligation Task Management System, a relationship database using SQL to query said database.Used PeopleSoft and other relational databases to gather and analyze data for reporting.Served as SME for the custom identity management solution, delivering information as the central source for TBSs entire labor force for provisioning, onboarding, exiting, and transferring.Turner Broadcasting System, Atlanta, GA 2004 2008Software Development SpecialistDelivered hands-on coding, testing, implementation, and/or support of software applications. Contributed to the analysis phase of customer/vendor requirements to establish business and system needs regarding user interfaces, application enhancements, new functionality, and backend processes. Utilized standard forms and procedures to document all code, adhering to all naming conventions. Collaborated with the project team and support organization to perform unit, system, and user acceptance testing. Provided on-call 24x7 and routing support for applications, using monitoring tools and responding with solutions to both functional and technical issues.Adeptly outlined data mappings and performed gap analysis for third-party data conversions.Additional ExperienceTurner Broadcasting System, Production Support Analyst/PeopleSoft - Lead, Atlanta, GA-2001-2004Turner Broadcasting System, Accounts Payable Supervisor, Atlanta, GA-2000- 2001Turner Broadcasting System, Accounts Payable Clerk, Atlanta, GA- 1995-2000EducationMercer University, Dunwoody, GAComputer Science Coursework, IT Classes, General ERP Systems, and Basic AccountingTechnical ProficienciesProductivity Software: Office 365, SharePoint, OneDrive, MS Teams, MS Project, Visio, Microsoft Office Suite (Word, Excel, PowerPoint), Treasury WorkstationDatabases/ Tools and other Misc.: Oracle, Oracle PL/SQL, SQL Server 2008, TOAD, People Tools, Oracle IPM, Oracle EBS, Kofax, Remedy, Oracle IAM, Azure ADReporting, Wireframe & Time Tracking Tools: Crystal Reports, Balsamiq Mockups, Sketch, Clarity, Service Now, 10,000 feet, Tableau, Qualyss, Power BiProject Management Methodologies/Tools: Agile (Hybrid for projects), Waterfall, Jira, RTC (Rational Team Concert IBM) |
