| Candidate Information | | Title | Human Resources Customer Service | | Target Location | US-SC-Charleston | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidatejenndoe1299@gmail.com PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYHighly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.ACCOMPLISHMENTSWORK HISTORYPractice ManagerOak Street Health 08/2021 - CurrentSKILLSAchieved Gold Quality Award through effectively helping with reach health metrics benchmarks set by Medicare on our entire patient panel.Board member of the Women's-PRG since 2021; helping to bring education, resources and mentorship to the women with OSH.Volunteer at the Bethany House since 2022; a domestic violence women's shelter; helped to organize and plan events and facility improvements.Coordinating appointments and meetings and managing staff calendars and schedules; Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity; quality control means on all services through computerized metrics verified through emr and multiple computer programs.Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Provided supervision and management to team of support personnel. Boosted staff morale by offering constructive feedback and specific direction. Addressed and remedied all patient or team member issues. Developed and implemented strategies to improve patient access, satisfaction and care quality. Oversaw accounting, budgeting, and financial reporting. Created and implemented organizational policies and procedures. Trained interns and newly hired team members on office procedures Established additionalventures from conception tofinished turn key functionaloffice-based revenueprograms: I.E. Office Base Lab(surgical Center), HyperbaricMedicine, IAC Testing Center,Peripheral Rehab, NutritionalserviceSafety Director/CertifiedHBOT Microsoft/Google/EMR-Epic Healthcare ManagementResourceUtilization/managmentPolicy and ProcedureDevelopment/implementationStrategic/WorkflowPlanning/Managment Schedule Management Payroll Administration Regulatory ComplianceEmployeePerformance/ManagmentBudget Oversight/ResourceAllocationPolicyDevelopment/ComplianceAdvisory Performance Metrics Technology integrationQuality assurance/ProcessimprovementRisk management/MarketingstrategiesConflict resolution/EffectivecommunicationCustomer service/ClientconsultationTeam building/Staffdevelopment Operational RecordsJennifer DoederleinPractice ManagerDownriver Heart and Vascular Specialists 08/2012 - 06/2021 EDUCATIONMonroe County CommunityCollege05/2012Associates of Business inMarketing, NursingCERTIFICATIONSand computer system.Developed close working relationships with front office and back office staff. Supervised team of 20 office personnel.Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.Spearheaded and implemented new projects to expand scope of engagement.Defined testing protocols, quality assurance initiatives and clinic policies and procedures.Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.Coordinating appointments and meetings and managing staff calendars and schedules; Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity; Perform testing: EKGs, EECP, SET Therapy, Nuclear stress Testing; Recording patients' vitals and medications, scribing and all front office jobs as needed to cover employees.Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Ordered all office supplies and kept check on inventory levels. Provided supervision and management to team of support personnel. Addressed and remedied all patient or team member issues. Developed and implemented strategies to improve patient access, satisfaction and care quality. Oversaw accounting, budgeting, and financial reporting. Consulted with healthcare professionals on business decisions. Developed policies and procedures for effective practice management. Created and implemented organizational policies and procedures. Developed close working relationships with front office and back office staff. Supervised team of 52 office personnel. Assessed processes and procedures, complying with OSHA, and HIPAA Maintenance Critical Thinking HIPAA GuidelinesNursing OperationsManagementQuality Control/ProblemIdentificationHiring and recruiting andtrainingHyperbaric OxygenTechnologist certification -Aug 2021 to Aug 2024Wound Care certification- Aug2021 to Aug 2022Assistant Office ManagerMonroe Cardiology-Promedica 07/2005 - 08/2012regulations.Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.Spearheaded and implemented new projects to expand scope of engagement.Defined testing protocols, quality assurance initiatives and clinic policies and procedures.Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.Scheduled surgeries, managed pre-certifications and verified insurance coverage.Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.Developed policies and procedures for effective pharmacy management.Successfully negotiated client contract renewals to create increased revenue.Performed testing: EKGs, Nuclear stress Testing; Recording patients' vitals and medications and all front office jobs as needed to cover employees.Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.Transferred and directed phone calls, guests, and mail to correct staff members.Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Delivered top-notch administrative support to office staff, promoting excellence in office operations.Created and updated records and files to maintain document compliance.Offered technical support and troubleshot issues to enhance office productivity.Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong. Conducted research to assist with routine tasks and special projects. Drafted agendas, recorded minutes and generated documents to facilitate meetings.Coordinated board and committee meetings, schedules, information preparation and distribution. Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.Coached new hires on company processes while managing employees to achieve maximum production.Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.Organized meetings for executives and coordinated availability of conference rooms for participants. |
