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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated, organized, procedural, quality focused, and technically trained individual with vast experience in telecom management, translation/repair, project management, process improvement, customer service, and general maintenance coupled with an outstanding work history. Characterized as being versatile, reliable, and driven by a willingness to learn new projects; can work independently or in team settings. Excellent leadership, communication, problem-solving, and computer skills. CORE SKILLSTelecom Manager Training/Team Collaboration DMS SystemsTranslation/Repair Technician Quality Control 5ESS/GTD5 SystemsCustomer Service Project Management EWSD SystemsProduct Support Process Improvement Mechanically Inclined PROFESSIONAL EXPERIENCEAssociate Manager Madison, WI Nov 1998  May 2023TDS Telecom Supervised four telecom technicians; assigned projects, completed evaluations, and resolved technical issues. Provided training on translation equipment, company policies, and procedures. Offered and supported landline telephone services to business and residential clients in Wisconsin, Minnesota, and North Dakota. Programmed DMS, 5ESS, GTD5, and EWSD telecom systems; considered a resident expert on multiple platforms. Answered inquiries, provided product information/support, resolved technical issues, and consulted with customers regarding expanding services. Participated on numerous project management, process improvement, and operating expense reduction teams. Received numerous awards for quality, customer service, and perfect attendance. ADDITIONAL EXPERIENCE Machinist  produced stainless steel parts for diesel engines. Machine Set-up - prepared machines for operators to exact product specifications; performed periodic quality inspections and routine maintenance. Realtor  evaluated/inspected properties, suggested improvements, coordinated advertising, scheduled showings/open houses, negotiated contracts, performed closings, and prepared/processed required documents. Electrical, plumbing, and general maintenance experience. EDUCATION/MILITARY SERVICE A.S. Communications; Indiana Technical College, Fort Wayne, IN Telecom Certificates: SS7 Signaling, Investment in Excellence, Management Development, GTD5 & Software Applications, Maintenance Support, DMS200 Tops, Certificates: Data Processing, Basic Computer Language, Consumer Credit Management, Psychology/Human Relations, Business Law, Finance/Mathematics Diploma; DC Everest High School  Scofield, WI Honorable Discharge; U.S. Army  Fort Riley, KS (Promoted to E-6 within two years)