| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLESkype Acct: novelaguySummaryAn experienced IT Project Manager, Product Owner, Program Manager, in the fields of strategic management, marketing strategy and digital strategyExtensive experience in leading and managing Development, Infrastructure & QA efforts for a particular application from start to finishExperience in identifying the key opportunities and/or challenges in a businessDriving projects that lead to radical digitization and improving customer experience.Core Competencies:Account Management Business Development Business Intelligence Change ManagementData Analysis Data Integrations Data Modeling Data Warehousing Mobile PhoneDatabase Design Web, Client-Server, Mainframe Risk / Issue Management E-CommerceProgram / Project Management Planning/Budgeting/Tracking/Estimation Process ImprovementTechnicalApplications: Insurance, Banking, Health Care, Oil/Gas, Manufacturing/Distribution, Financial Services, Retail Industries, Marketing, Credit Card, Loan processingMainframe / Web Services Software: IBM Cobol/Cobol 11, Pl1, ALC, Markiv, Alpha 16 Assembler (ATM ALC), Rpg, SAS, Eztrieve, Focus, Natural, Xpediter, CICS, TSO/ISPF, LCCF, Roscoe, Wylbur Unix, OS/VS2, QMF, Spufi, Data expert, Endeavor, NDM (Network Data Mover), Panapt, Librarian, Syncsort, Imsxpert, Utilities, TSO, JCL, ISPF, CA7, WebSphere, Portal, AIX(Unix), JAVA, J2EE, PHP, VB.net, Visual Studio, JScript.net, c#, C++, Perl, PythonDatabase: Ideal (Datacom DB/DC), IMS (DB/DC), Dl1, Oracle, CRM DB, Adabase, Db, VSAM, VSAM (shrink), DB2, WordPress(CMS), Drupal, SQL ServerPC: Visual Basic, Internet Promotion, Dream Weaver, FTP, Java, J2EE, Html, Photoshop, SharePoint, SQL, EDI, HTML, XML, .Net, PHP, Web Apple, BI, Webalizer, Business intelligence (BI). Google(analytics), SOA (Service Oriented Architecture), Agile, UML, DFD, SDLC, OOAD, PYTHONOffice Suite: MS Office 365 (MS-Word, MS-Power Point, MS-Excel, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft Lync, MS-Access, Microsoft Project, Visio, SharePoint, Snipping tool, Cisco AnyConnect Secure Mobility Client, VMS Technology Tools: Field Glass, Plainview, Web Ex, SharePoint, TFS (Team Foundation Server), RallyQC: HP application lifecycle mgmt. - Quality Center Mgmt. - Metrics and ControlCRM: Loan Sphere CMS: Sitecore, Word Press OpSus Cloud ServicesHardware: IBM 308x3090,4300 series, IBM 370/158,360, ATM, Unix, IBM PC and Compatibles, 1400, Control Data, Omegam Amadol, Dell XP, AS 400, Unix, Linux, Plan View, Windows Vista/XP/NT, Win 7, Win 8, Win 10, Routers, Modems, Web ServersProject Management Methodology: Scrum Agile/KANBAN-Waterfall-Hybrid, Software Development Life Cycle(SDLC), PMBOKProfessional ExperienceFlorida Blue (Guide Well): Jacksonville, fl April 2019 PresentBusiness Analyst / Product Owner / Scrum Master (CONTRACTOR)PPX API(Premium Payment Experience Application Program Interface) - Health Care ServicesDaily Standup Calls / Sprint Planning SessionsFacilitate Project Meetings on API Software Development Status, Communication with ManagementCreate & Maintain Sprint User Stories and Features & create 29 APIs, Software developmentCommunicate project status to project team, stakeholders and other PMs associated with other projectsInteract with leaders, teams, clients, partners to fully understand what drives a great user experience and client value.Prepare clear and complete system requirements for execution by software engineering and quality assurance.Manage project phasing, backlog prioritization and SIT/UAT testing, System IntegrationWork with product management, sales, marketing, and service to effectively roll out new product enhancements, Training, Medicare & Medicaid Systems, IVR 24/7 Payment SystemSAFE(Scaled agile framework) strategy to commence execution by training business and technical leaders, architects, and developers on Lean-Agile practicesExposure to Hospital Information Systems (EHR(Electronic Health Record ) during software development/testingEnvironment: Scrum Agile, KANBAN, Waterfall, Win 10, Business Skype, Microsoft Word 2020, Microsoft Outlook 2020, Microsoft Excel, MS-Power Point, Share Point, McAfee Cyber Security, Rally(System of Record), AICRS, SDLC, JIRA, TFS, ORACLE, PYTHON, VISIO, Data Management, SharePoint sites, Collaboration Tools (Teams, Zoom, WebEx, Google Meet)Florida Blue (Guide Well): Jacksonville fl December 2018 March 2019Project Manager (CONTRACTOR)Enterprise Optimization Continuous Improvement (CI) - Health Care ServicesFacilitate Project MeetingsDocument Meeting Minutes, Action Items from Project Status Meetings, Communication with Management, Financial analysis, Business developmentDevelop and Review/Validate Detailed Project Plans and Tracking Financial Information, Project ClosureCommunicate project status to project team, stakeholders and other PMs associated with other projectsMedicare & Medicaid Systems, System IntegrationExposure to Hospital Information Systems (EHR(Electronic Health Record ) during software development/testingEnvironment: Scrum Agile KANBAN /Waterfall-Hybrid(SDLC), Win 7, Business Skype, Microsoft Word 2015, Microsoft Outlook 2015, Microsoft Excel, Microsoft Project, MS-Power Point, Share Point, McAfee Cyber Security, Wolters Kluwer (TeamMate), ORACLE, Rally(System of Record), Mapping, VISIO, SharePoint sites, Continuous Integration/Continuous Delivery (CI/CD), Collaboration Tools (Teams, Zoom, WebEx, Google Meet)FIS, Corporate Systems, Jacksonville, Fl. February 2018 May 2018Program Manager II / Product Owner (CONTRACTOR)Plan, execute, monitor, track and report large-scaleAct as a Scrum Master/Project Manager/Delivery for 2 3 Agile teams and mentor and coach team members on Agile principles and methodology.Understands and enforces the development and unit testing, Software development.Works with BA to do Sprint/Development planning SessionPre-Sprint story reviewDaily standup MeetingSprint DemonstrationRetrospective MeetingDaily Status ReportsoIncident Management involved in proper documentation of ALL incidents ServiceNow records, analytical researchoUtilize Search Engine Browsers for research financial analysis Initiates(Google chrome, Firefox, Internet Explorer, etc)Provides direction and assigns responsibilities when needed, Project ManagementFacilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and softwareDemonstrations, Financial analysis, Business development for Wealth Clients:Protect development team from outside distractions, impediments or team conflicts, andmaintain focus on product backlog and project timeline. Coordinate with the different businessmember to work thru tasks and issues.Manage project phasing, backlog prioritization and SIT/UAT testing, Training, System IntegrationEnvironment: Responsible for Scheduling/Change Management/Release Management/Risk Management updates for all Software, Defect Management, Documentation, QA Testing and Validation of Product, Mapping. Scrum Agile KANBAN/Waterfall-Hybrid(SDLC), Win 10, Business Skype, Microsoft Word 2015, Microsoft Outlook 2015, Microsoft Excel, Microsoft Project, CMS Sitecore, Share Point, TFS, Plainview, Cyber Security, SQL Server, Data Management, SharePoint sites, SaaS Software Market, Collaboration Tools (Teams, Zoom, WebEx, Google Meet)ACES of Jacksonville Inc., Jacksonville, FL January 2017 January 2018Project Manager / Delivery/ Scrum Master (CONTRACTOR)Web Hosting/Development, Domain Management, Ecommerce B2B, B2C - SMBSet goals for business to Establish Identity, Branding, and promote business both locally and nationally.Developed Advertising and Marketing Strategy which includes Market Research, developing an Integrated Marketing Plan to execute the plan, and assessing the results.Project utilized Agile/KanbanApplication Support Responsibility for ALL Websites Servers 24/7 on call dutiesIT Sales, Services, Customer Support, Marketing, Security Consulting, Penetration Testing(Simulated Cyber Attack on network) cyber security applications and infrastructure implementation projectsResponsible for Scheduling/Change Management/Release Management/Risk Management updates for all Software, defect management, Documentation, QA Testing and Validation of Product, Software development, Responsive Web Design.Personnel Staffing Services to recruit Technical Team to support Company/Client services, Provide onboard training for employees entering client site, RECRUITING/ Talent AcquisitionAdvertised, Recruited, Managed Social and Digital Technical Team to support project requirements.Vendor manager responsible for incident management, coordinate troubleshooting between clientcompanies and the vendors.Environment: Custom websites written in .NET, JAVA / J2EE, Word Press(CMS), Drupal, PHP. Infrastructure / Application Support responsibility for ALL Websites Servers 24/7 on call duties, Win 7 Microsoft Lync 2015, Microsoft Word 2015, Microsoft Outlook 2015, Microsoft Excel 2015, Cyber Security, SDLC, Webalizer, PYTHON, SQL ServerBlack Knight Financial Services, Jacksonville, FL September 2016 December 2016Project Manager III / Product Owner/Scrum Master (CONTRACTOR)Responsible for all aspects of assigned technical projects loan mortgage systems.Projects focused on:oThe development of new or upgraded products and services during implementation.oInternal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-outoDelivery by service teams for outsourced solutions to external clients, primary client contactoDelivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology, which may include customizations to base products to meet client requirements, system integration with other BKFS or third-party products, or consulting projects and engagements.oBusiness Analysis research skills used to support client during Client Onboarding, TrainingoProject utilized Scrum Agile KANBAN / Waterfall-HybridoIncident Management involved in proper documentation of ALL incidents ServiceNow recordsoManage project phasing, backlog prioritization and SIT/UAT testingoTypically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams, Development, Infrastructure & QA efforts, SDLC. Major support team member in software implementation, Project Closure, Software development, System Integration.oResponsible for Scheduling/Change Management/Release Management/Risk Management updates for all Software, defect management, Documentation, QA Testing and Validation of Product., Mapping, Communication with Management, Risk ManagementoI started assignment @ black knight supporting 1 client; Starkey. After 2 months I added a new client VACU(Virginia credit union). LoanSphereEnvironment: PMBOK, SQL, Java, J2EE, TFS (Team Foundation Server-RECORDS MGMT.), Skype, Notes, Sharepoint(RECORDS MGMT ), Oracle fusion ERP, Scrum Agile KANBAN/Waterfall-Hybrid, Win 7, Win 10, Business Skype, Microsoft Lync 2010, Microsoft Word 2015, Microsoft Outlook 2015, Microsoft Excel 2015, AS400, IBM Mainframe, Linux Servers, Unix, SDLC, SaaS Software Market, SQL Server, Data Management, SharePoint sitesoOnline Training with LaaS, Paas Implementations, BigData Processing & HADOOP, CIP APIs, Cyber Security, SAFE (Scaled agile framework)Budgets for BKFS Projects:VACU: $3 million, my portion was about $1-2 millionStarkey: $3million, my portion was about $1-2 millionCitigroup International, Jacksonville, FL Feb 2015 Jun 2016Project Manager LATAM Projects-REMOTE (CONTRACTOR) Banking ServicesTest Management key leadership function within Global Consumer Technology (GCT) at LATAM, responsible for driving and ensuring that System Integration Testing readiness deliverables, test script execution and defect validations are completed in a timely and efficient manner in UAT / SIT environments.QA Project Manager role single point of accountability for managing the end-to-end testing activities for a Program or individual project & Project Closure, Software developmentLead and Manager the functional and integration testing activities to support the Product Solutions Organizations software delivery implementations & Risk Management.Project utilized Scrum Agile KANBAN/Waterfall-HybridAccountable for following "project" level activities, Communication with ManagementCreated Test Plan and Test Exit Report in coordination with testing teams, onsite, offshore or virtuallyFacilitated test estimation process per defined test estimation gatesEvaluation of System Integration Testing and User Acceptance Testing entrance/exit criteriaIncident Management involved in proper documentation of ALL incidents ServiceNow records, Retail and Consumer BankingGathered Testing metrics and providing thorough status reporting on a daily/weekly basis using HP application lifecycle mgmt. - Quality Center Mgmt. - Metrics and ControlLeadership of the defect management process/reporting to drive defect resolution per defined ServiceLevel Agreement SLAEscalation point for all testing risks and issues identified throughout the lifecycleGlobal efforts due to various time zones : Mexico, Argentina, Columbia, Peru, Brazil, India, Asia, VenezuelaSIT-system integration testing and UAT-USER acceptance testing. Devices Android, IphoneMexico ChatSIT-system integration testing and UAT-USER acceptance testingMX chat we accomplished for all end users to have a better customer experience both for Call Center Agents and customer to provide the customer with the best Customer Chat tool to resolve any Inquiry regarding payments and Credit card transaction renewalsArgentina ChatSIT-system integration testing and UAT-USER acceptance testingFor Argentina same thing as mentioned for Mexico, the only difference is that we gave the Customer and agent Co-browsing capabilities which helped the agent Educate the Customer on how to use the Citibank Webpage. This was done through a secure remote access Agent to Customer.Brazil Mobile PhoneSIT-system integration testing and UAT-USER acceptance testing. Devices Android, IphoneNew implementation for mobile banking compared to the old mobile br app GM had many newer Features to stay competitive with other bank applications and much more secure. Sit/UAT Testing efforts.Brazil Mobile Phones implementation within Citi Network services, manage Onshore & Offshore resources, Android development. Online/Mobile BankingPlan, Track, Estimate and Monitor project thru SDLC, Manage Vendor code development thru Scrum Agile work-sessions regarding payments & credit card renewalsEnvironment: System Integration testing, JAVA / J2EE code development Scrum Agile KANBAN/Waterfall-Hybrid, HP Quality Center MGMT, Oracle ERP, Share Point(RECORDS MGMT ), Win 7, Win 10, Microsoft Lync 2015, Microsoft Word 2015, Microsoft Outlook 2015, Microsoft Excel 2015, AS400, IBM Mainframe, Linux Servers, Unix, BigData Processing, SQL, Plainview, Web Ex, Field Glass, SaaS Software MarketPM Duties:Managed Onshore/Offshore team from start to finishManaged high level meetings: stakeholder expectations, dependencies, ensure project completed on time & within budgetNew requirements are reviewed/approvedEnsured return of investment is accomplishedManaged vendors deadlinesManaged risk & create mitigation plansDaily meeting with team to ensure all milestones are on targetCreated Test Plans, Exit Reports, FRDS, Scope Documents, Status Reports, BRD, Business case, RFPReceived recommendations & PM award - Fluent SpanishBudgets for CITI Projects:Mexico Chat:$ 3- 5 million, my portion was about 1-2 millionArgentina Chat: $ 3- 5 million, my portion was about 1-2 millionBrazil Mobile Phone: $5 10 million, my portion was about 2-3 millionACES of Jacksonville Inc., Jacksonville, FL May 2013 Feb 2015Project Manager (CONTRACTOR)www.uwsta,com - Truck Accessories US product purchases/ B2B - SMBProvided IT Project management Project Manager Research, QA Planning, facilitate presentationto affiliates & technical staff & web-service partners, involved in code development thru work-sessionsSystem Integration testing, Project Management, Software developmentQA mode and Production for Compliance, also involved as a Change Management proper documentation of ALL incidents ServiceNow records, analytical researchTechnical Solution Design, managing and tracking project deliverables, create and execute QA Test Plans, and implementation of product. Business analysis research skills used to support client.Rendered detailed analysts, requirements gathering, scope document, comprehensive testing, Managing software licenses, Issuing and tracking hardware.Planned and released management phases across multiple tiers, web, mainframe, client-server, database, security, data warehouse areas, Agile/Kanban.Expertise in strategic sourcing, negotiation, supplier relationship management, and change managementDriving projects that lead to radical digitization and improving customer experience.Planned, budgeted, tracked, estimated and monitored project thru SDLC.Testing(Simulated Cyber Attack on network), cyber security applications and infrastructure implementation projectsApplication Support Responsibility for ALL Websites Servers 24/7 on call dutiesResponsible for implementation of software products. Advertise, Recruit, Manage Social and Digital Technical Team to support project requirements Responsive Web Design.Personnel Staffing Services to recruit Technical Team to support Company/Client services, Provide onboard training for employees entering client site. RECRUITING/ Talent AcquisitionVendor manager responsible for incident management, coordinate troubleshooting between clientcompanies and the vendors.Environment: Custom websites written in .NET, JAVA / J2EE, Word Press(CMS), Drupal, PHP. Infrastructure / Application Support responsibility for ALL Websites Servers 24/7 on call duties, Win 7, Microsoft Lync 2013, Microsoft Word 2013, Microsoft Outlook 2013, Microsoft Excel 2013, BigData Processing, Webalizer, PYTHON, AWSMason Tillman, Jacksonville, FL Mar 2012 May 2013Sr. Business Analyst (CONTRACTOR)End clients: City of Jacksonville, JTA, JEA, Jaxport and Duval County Public Schools.Mason Tillman specializes in assisting public agencies and corporations to increase their utilization of qualified small, minority, and woman-owned business enterprises in their public works and employment programs.Disparity studies of procurement analyze the contracting practices of governments and corporations to determine the level of utilization of minority and woman-owned businesses when compared to their availability.Researched, Gathered, Analyzed, Reviewed, Bid DocumentsAudited Payment Schedules, Invoices Subcontractor Application for Payment, Affidavit of Subcontractor, MBE Forms, Schedule of Contract values, Bonds, Liens,Responsible for requirements gathering, managing and tracking project deliverables, creating and executing Status ReportsServed as Project Manager providing direction and set objectives and priorities by establishing goals for projects and coordinating these goals with Project Managers within the agenciesSupplied Mason Tillman with ALL collection of Data who reside in California.Environment: Win 7 & mobility scanner, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010ACES of Jacksonville, Inc., Jacksonville, FL Dec 1999 Feb 2012Project Manager (CONTRACTOR)United Welding Services E-commerce: Truck Accessories/Tools online DB, entire range of products as well as match all measurements of each product to hundreds of possible compatible truck makes, years and models-SMB http://www.uwsta.com/ACES is an Information Technology company with services which included Computer Consulting, Software Development, Internet, Project Management, Advertising/Marketing etc.Serve as Project Manager providing direction and set objectives and priorities by establishing goals for all projects and Project Managers within the company.Consulted with stakeholders to establish target dates for accomplishing goals, giving emphasis to order of importance, also involved as a Incident Management involved in proper documentation of ALL incidents ServiceNow recordsManaged a team of developers and architects to produce customized websites for clients, involved in Code Development support Responsive Web Design thru work sessions System Integration testing, Agile/Kanban .Responsible for requirements gathering, technical solution design, managing and tracking project deliverables, creating and executing QA Test Plans, and implementation of product.Responsible for Business Analysis, Systems Analysis, Research/Analysis, Content Development, Design Work, Scope Documents, Developed Keywords, Analytics, Conceptual Design, QA Testing, Implementation, and Email / Server Management, Managing software licenses, Issuing and tracking hardware.Driving Projects that lead to radical digitization and improving customer experience.Provided QA testing of websites to ensure test matrix, testing custom upgrade software and solutions.Set goals for business to Establish Identity, Branding, and promote business both locally and nationally.Vendor manager responsible for incident management, coordinate troubleshooting between client companies and the vendorsIT Sales, Services, Customer Support, Marketing, Security Consulting, Penetration Testing(Simulated Cyber Attack on network) cyber security applications and infrastructure implementation projectsEngaged, connected and understood audiences through innovative digital marketing strategies through Social Media using Search Engine Optimization (SEO), Social Media Marketing (SMM) including Facebook, Twitter, LinkedIn, etc., and Search Engine Marketing (SEM):Responsible for Change Management/Release Management/Risk Management updates for all Software, Security, Documentation, QA Testing and Validation of Product. Ensure Client Satisfaction and Service of Tools and Applications are Operational and Efficient. Monitor and evaluate website performance results to ensure tools are delivering expected outcomes.Personnel Staffing Services to recruit Technical Team to support Company/Client services, Provide onboard training for employees entering client site, RECRUITINGAdvertised, Recruited, Managed Social and Digital Technical Team to support project requirements. Talent AcquisitionEnvironment: Custom websites written in .NET, JAVA, J2EE, Word Press(CMS), Drupal, PHP. Infrastructure / Application Support responsibility for ALL Websites Servers 24/7 on call duties. Win 7, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, Webalizer, PYTHON, AWS, HRISFlorida Blue (Guide Well): Jacksonville, FL Feb 1995 Nov 1999Business Analyst / Developer (CONTRACTOR) - Health Care ServicesHealth care services, Y2K Services, ITS (inter-plan Tele-Processing Services vision 7.2 & 8.0), HPA (Home Plan AID), Oracle HR/Payroll, PeopleSoft,Development/maintenance effort for claims processing to various health care institutions Y2K Services- RBMS, Enrollment, Billing & Risk Management systems, Medicare & MedicaidTeam Leader/File creation support for team, build testing environment, provide testing & validation of system testing and Code development.Performed business analysis through Project Initiation including research, analysis, planning, documenting, verifying, and preparing data for scope document.Accountable for managing and monitoring performance including providing guidance to the management and core team.Developed and executed tactical plans that achieved performance goals.Technical System Business test coordinator for group of 15 programmers.Online support/trouble shooter for 25 transactions. Application Support Responsibilities for Claims processing services on call duties, SAP PayrollResponsible for EDI analysis, troubleshooting and resolving errors in 834, 835, 837 and 820 transactions for health insurance exchanges as well as performing root cause analysisProvided technical support to staff during project life cycle (SDLC) and served as Point of contact for client.Utilized BI technologies to provide historical, current and predictive views of business operations. Utilized business intelligence technologies by reporting, online analytical processing, analytics, and data mining.Kronos used for monitoring employee time & attendance. Was involved in system maintenance for about 6 months to 1 yr. Responsibility to ensure ALL data was accurate batch mode.Exposure to Hospital Information Systems (EHR(Electronic Health Record ) during software development/testingEnvironment: IMS db/dc, COBOL 11, DB2, Platinum SB2, NDM, VSAM, PANVALET/ENDEAVOER, SAS, EZ-EDIT pdsman 7.2, XPEDITER 5.2 WSF2/ERD, TSO/ISPF ver 4.1, SQL, EDI, HIPAA, JCL, CA-7, Web Sphere, Portal, Oracle, AIX(Unix), AOI (automated operator interface), imsxpert, fileaid, CICS, CRM DB, Business intelligence (BI), Microsoft Office. Kronos, AS400, IBM Mainframe, Linux Servers, Microsoft word, outlook, excel. HRIS, ERP, SAP, SaaS, HRISEducation/Certifications/OtherBachelors of Science, East Texas State University, Commerce, TexasDouble major in Computer Science and Business AdministrationAwards:Blue Cross Blue Shield Recognition(Florida Blue) - RBMS IMPLEMENTATIONCITI Bank: Received Recommendations & PM awardTraining:Courses Taken:Promoting Your Business.Pricing Products and Services.Valuing a Business.Protect Your Intellectual Property with Patents, Trademarks, and Copyrights.Targeting Your Market.Preparing a Budgets, Business plans and Roadmaps.Building Your Brand.Personalization Strategies to Attract and Retain Customers.Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers.Analyzing Your CompetitionBusiness Accounting PrinciplesEffective Communicating & Team BuildingProfit Mastery classSmall Business Taxes: Keep It Legal |
