Candidate Information Title Customer Service Representative Target Location US-IL-Rockford Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ShantelPerryPHONE NUMBER AVAILABLEEMAIL AVAILABLEFairfield, OH Street Address
CONTACTSKILLS Medical Billing Accounts Receivable Collections Co-Pay Deductibles HIPAA ComplianceMay 2021 - July 2023Customer Service Representative SpecialistExpress Scripts Pharmacy, Fairfield, 'OhDecember 2020 - May 2021Customer Service RepresentativeIntegrated Resources, Inc., Cincinnati, OHNovember 2019 - May 2021Ultimate Medical AcademyCollege, Cincinnati, OHSeptember 2018 - November 2019Customer Service RepresentativeAlorica, CVS, Rockford, ILApril 2012 - September 2018HomemakerStay at Home Parent, Rockford, ILEXPERIENCEReceived inbound and outbound calls from 80-100 a day. Provided personalized customer service relating to questions and promptly resolving basic problems on costumers account.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Responded to telephone inquiries and complaints following standard operating procedures.Utilized problem-solving techniques to identify solutions for complex customer inquiries.Remained self-directed, motivated, and accountable for personal actions Came prepared fro class and completed assignments on time Navigated new technology, utilized available resources, and technology, utilized available resources, and set realistic expectationsAnswered inbound phone calls, schedule mail order prescriptions orders, and documented services providedChecked to ensure that appropriate changes were made to resolve customers problems, consulted with clients in regard to insurance plan and reviewed client records prior to filling prescriptionsEnsure household duties were completed and managed household budget Coordinated medical care, meals, and social activities Remained deadline-oriented and reliable while adjusting priorities and managing time wisely Provided encouragement, support, and access to activities that enabled the development of skillsMay 2021Associate in Science (A.S.) in Medical Billing and Coding Ultimate Medical Academy, Tampa, FLEDUCATIONCERTIFICATIONS HIPPAEssentials for Healthcare Professionals Certificate