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Click here or scroll down to respond to this candidateCandidate's Name
Current location- Bangor-MaineContact no: PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER PROFILE:Dedicated, innovative, and self-motivated team player; with excellent IT/Computer maintenance, repair and configuration skills and abilities.Effectively, professionally, and respectfully represents Information Technology staff members, teams, and their services to the client community.Configures and troubleshoots Operating Systems and Database Management Systems. Provides support for all Information Technology products and services.Determines and engages in research and in-depth troubleshooting to determine the most effective manner in resolving customer's technical issues and verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.Resolves Level I/II and possibly III work orders. Provides necessary change and support documentation.Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.SKILLS:Identify networking problems using diagnostic testing software and equipment.Installed computers, printers and other electronicsInstallation of Operating Systems, Email Servers and Clients.Proficient in Microsoft Office including Word / PowerPoint / Excel.Configured and defined parameters for installation/testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, and multiplexers.Provided support for all Information Technology products and services. Support included; answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. It also involved; troubleshooting printer issues and resolving difficulties with audio visual equipment.Worked with ConnectWise ticketing systemKept records of inventorySetup, maintained, troubleshot and repaired VOIP systemSet up groups, added and deleted in Active directory also reset passwordsSet up and monitored remote work stationsADDITIONAL COMPUTER SKILLSNetworkingKnowledge in Windows Server 2003,12,16 & 19Setup a server/client networkInstalled and Managed Active Directory (Creating users, groups and ACL's)Basic setup of 2600 router and 2950 switches and setup RIP, OSPF and VLANSPROFESSIONAL EXPERIENCE:Northern Light HealthDesktop Support Feb 2022-Present* Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.* Test and evaluate software and hardware products to determine applicability and value to agency operations.* Actively analyze and evaluate emerging software and hardware technologies/standards.* Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility* Develop appropriate functional and usability standards for the environments.* Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.Desktop SupportRooms to Go Aug 2021 - May 2022Driving to multiple locations, and then 1-2 times a week be required to visit other stores within 14-hour radius for support related projects. with periodic overnight stays.Troubleshooting Citrix, Desktops, laptops, Microsoft products, officeTroubleshooting network related issuesBasic networkingwork in Active DirectoryInstall, Maintain and Troubleshoot Hardware and Software supportOnsite, hands-on desktop supportWork in Windows 10 & 11 environmentWork in ServiceNow environmentWork on and maintaining videowall an video boards with audio & video equipmenttroubleshoot printersship equipment and maintain inventorySet up maintain & trouble shoot Cisco phonesDesktop Support/ Migration SpecialistBaptist Jacksonville, Fl. Nov 2019 - June 2021Install, configure, and support new hardware and software infrastructureEnsure that hardware and software systems are maintainedFollow specific instructions to troubleshoot and upgrade end users IT workstationsProvide technical support to users with very different levels of IT knowledge and competenceDemonstrate a high level of professionalism, interpersonal skills, and team-oriented attitudeDemonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situationDemonstrate compassion and discretion in a patient care environment in support of overall service provided to the customerTechnical SpecialistRicoh Jacksonville, FL Oct2017 Jan 2018The main task will be converting all file names to a different format and naming convention.Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support servicesAchieves Time Productive statistics by meeting standards established by the facility.Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originalsMaintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failurePerforms a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office productsPerforms troubleshooting and repairs or replaces equipment components as necessaryAchieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely mannerSystem EngineerComcast Jacksonville, FL August2017 Sept2017Manage and monitor all installed systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management tools Diagnoses and resolves problems using documented procedures and checklists.Proactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.Maintain security, backup, and redundancy strategyWrite and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasksParticipate in the design of information and operational support systemsProvide 2nd and 3rd level supportLiaise with vendors and other IT personnel for problem resolutionDesktop support Tech / Tier l & llGE Capital/Aviation Jacksonville, FL Sept 2016 March 2017Manage inventory including stocking levels and equipment returns to vendors; shipping and receiving.Applies images and configures desktop class machines; test and image desktops/laptops.Validates IT related assetsDiagnoses and resolves problems using documented procedures and checklists.Resolve application, hardware and software problems to include maintaining, analyzing, and/or troubleshooting software and computer peripherals.Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.Provides desktop services to 150 customers following documented processes while providing a good customer service experience to those supported.Data Migration SpecialistPGA- Ponte Vedra, FL January 2016- Aug 2016Office MigrationResponsible for analyzing the current method of data migration from mainframe application data (EBCDIC format) to distributed database formats (ASCII) and providing recommendations for processing.Analyzes the method of transforming existing data into a format for the new environment and the loading of this data into other database structures.Reviews existing migration tools and provides recommendations for improving performance of the migration process.Help Desk SpecialistEdward Waters College - Jacksonville, FL December 2015-January 2016Provided technical support to approximately 1200 staff and students.Field Service TechnicianCity of Jacksonville - Jacksonville, FL March 2015 to September 2015Printer installation and troubleshootingPC troubleshooting and repairIntermediate knowledge on building PC'sTrouble shot and replaced/repaired laptop or desktop computer's keyboards, system board, network card, screen, hinges, case and A/C adapters.Trouble shot and repaired various Lexmark printers also added printers to the network.Performed maintenance and cleaned desktops, laptops and tablets.Set up switches to connect all laptops or desktops all on the same network.Implementation SpecialistXerox - Jacksonville, FL September 2014 to December 2014Removed old printers from the networkRemoved information from the hard driveReplaced hard drive with new version and multi-function printer machinesAdded machines to networkTroubleshot and repaired any issues with printersRefresh TechnicianT-Mobile - Jacksonville, FL July 2014 to September 2014Installed new hardware /software systems, ensuring integration with existing networks.Installed Operating Systems, Linux, Email Servers and Clients.Configured and troubleshot Operating Systems and Database Management Systems.Desktop Support TechnicianDaylight Electric - Jacksonville, FL 2012 to Present - VolunteerDesktop SupportPerforms operations and installations of computers and laptops.Provides support, maintenance, diagnosis and repair of the hardware and software computer resources and installs personal computers' hardware and associated software necessary for operations.PC TechnicianSt. Stephens A.M.E Church - Jacksonville, FL 2012 to Present- VolunteerInstalls hardware and software systemsMaintains or repairs equipment.Troubleshoots a variety of computer issues.Sets up computer security measures.Configures computer networks.Offers technical support on-site or via phone or email.EDUCATION:Associate of Science Degree in Healthcare Information Technology, Florida Career College - Jacksonville, FL 2013 to 2014Associate of Science in Security & Network Engineer, Florida Career College - Jacksonville, FL 2012 to 2013Tech Diploma in PC Tech, Florida Career College - Jacksonville, FL 2011 to 2013CERTIFICATIONS:CompTIA A+, February 2019 |
