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Title Technical Support Hewlett Packard
Target Location US-TX-Wylie
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CURRICULUM VITAECandidate's Name
Street Address  Alpine WayLavon, TX Street Address , USAEnglish, French, ItalianTEL: PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://StarConsultechLLC.com/[USA/CAN citizenship]EducationMay 1996 Polytechnique school of Montreal : Bachelor of Electrical Engineering (B.Eng) Specialty: telecommunicationJuly 1991 Limoilou College of Quebec city D.E.C Pure and Applied Science Training2016 Amtrack rail training plus (MTA-NYCT) subway rail training. 2015 OSHA 10Hrs construction & industrial completion 2005 to 2015 Benning Germany Headquarter Understand power supply technology specifically, rectifiers, inverters and battery chargers.September 2002 SPEA Italia, Flying probe advance course, October 2000 Agilent technology, 5DX applications (automated X-Ray), April 1997 Hewlett Packard, Tests and Measurement course February 1997 Canadian Marconi Company, ISO 9001 training September 1996 Hewlett Packard, Programming with HP BASIC Special CompetencesProgramming languages: Labview V6.1, HP Vee V5.0, C, C++, Turbo Pascal, Visual Basic & SQL, Mathlab. Computer skills: Mentor Graphics PADS 2.22, Protel, Micro-cap, Pspice, Pcad., Word, Excel, Acces, FileMaker, Lotus, Dbase, Autocad, Autosketch, Cadkey, Xilinx Foundation 2.01i. Programming skills:Software design used for monitoring, measuring and control of telecom systemsOptimized algorithms for controlling test equipments Electronic skills:Interface controller adapted to HPIB, I/O port, parallel or serial, GPIB, RS232, RS485.Technical soldering skills, wafers, ball solders reflow, microscope silver touch-up, RF soldering techniques, OSHA certified.Engineering conception & application support of large UPS, modular or monolytics power supplies AC/DC or combine. Integration in Production & testing documentations. Field support after release.Technical drawing, layout conception, parts purchase, system test validation Professional AccreditationMember of Engineer Association of Quebec ( O.I.Q. ) Active EIT & PE license of Texas in progressAttestation A.S.P. Construction + Apprentice electrician license Radio-Amateur Operators certificate plus proficiency United States & Canadian aircraft various pilot certifications, issue FAA Work ExperienceNov 2021  Today Delta Electronics USA inc.DC Power Technical Support EngineerRefer below on former position (returning)March 2020  Nov 2021 Hioki CorporationApplication EngineerResponsibilities:Collaborate with sales and management to create and implement product support plans to assist in revenue growth for the territories and product families you support.Create and develop presentation slides, application notes, simulators and material to promote Hiokis key product capabilities and competitive differentiation.Identify, evaluate and recommend market opportunities consistent with Hiokis product line.Provide product training to internal sales associates, sales representatives, distributors and users.Investigate competitors and understand how to sell against them with our unique valuesStrong written communication skills. Able to clearly and convincingly express ideas Special accomplishments:Actively participate on most of the ATE sales, presentations + online demonstration, won significant high revenue bids; current efforts still on-going with Japanese personnels. Nov 2019  March 2020 Delta Electronics USA inc. (Referred from Talent 101) DC Power Technical Support EngineerResponsibilities:Answers the Technical Support hotline during assigned schedule; responds to customers issues over the phone and troubleshoots and/or researches technical issues through to resolution. Researches and resolves complex issues escalated by other staff members. Logs all calls into database with detailed information. Responsible for schematic level troubleshooting.Responds to after-hours calls during assigned schedule as required.Reviews and replies to customers technical issues that are submitted directly to the technical Support departments e-mail inbox.Provides on-site technical support at customers locations on installed products. Special accomplishments:Effective communication skills, both written and verbal.Implement flash/programming process for generator MCU upgrades & others. March 2019  Nov 2019 The Genie Company, Overhead Door Engineering Validation Specialist (Full time Perm Employee) Responsibilities:Evaluate new revisions of motor controllers, motor driver, mechanical/electrical components.Perform PCB design reviews, electrical schematics reviews, simulation with Mentor, asses and approve final test prior customer submittal.Retrofit PCB components layers to original configuration in order to test effectiveness of upgrades, design & build programming interfaces with wi-fi for Altera chipset. Special accomplishments:Monitor stand alone motors tests for reliability and endurance, support mechanical engineers to maintain test systems reliability.Feb 2019  April 2019 Texas InstrumentEngineering Interim Assistant (Contractor)Responsibilities:Test micro-components, MUX, DEMUX, to support new Iphone 11 productions.Modify C test scripts, back loop, failsafe test, improve characterization parameter accuracy.Excellent profile to determine proper actions, evaluate and solve problems quickly. Jun 2018  Jan 2019 Kone Elevator inc., TX, USATest TechnicianResponsibilities:Production line testing PCB elevator controllers and qualify for customer integration.Identify/review new installation/test procedures, documented for review & escalation for improvement.Conduct continuous improvement on 3ph 400Vac motor control behavior, encoder failures, software reliability check, train cross-over technician to perform job.Safety test control with Hi-Pot tester & Kones proprietary test instruments. Oct 2017 - Active First Star ConsulTech LLC, TX, USA Engineering Consultant (Present)Support customer, verify installation & recommend maintenance program.Test new Power Cube deviceDesign connectivity interface  Black Door  PCB, and embedded software, field integration. Jun 2017 - Oct 2017 CAE SimuFlite DFW, Inc., DFW A/P, TX, USA Flight Training facilitySimulator Technician (Contract)Responsibilities:Maintains required documentation of maintenance activities. Monitor and track the repair status of inoperative equipment (simulators servo motors) and document maintenance activities utilizing the logistics management data base system.Special accomplishments:Customer satisfaction of the Sims very good.Continuous quality work even with different schedule (day, evening, night). Aug 2005  June 2017 Benning Power Electronics, Inc., Richardson, TX, USA Manufacturer of power electronics equipments.Test Engineer / Senior Service EngineerResponsibilities:Perform customer commissioning & repair on site; this including network quality analyzer specially Fluke1750, 1745, 434, special accomplishment supporting Haiti relief, Princess Cruises vessel, Jamaica AT&T, Akara @South Korea, Siemens multiples sites, T-Mobile, CommCast, AT&T nationwide.Support and assist Benning NOC center when required..Modify & Design for reliability PCBs for TCP/IP modules, support integration testing.Performs internal assessments of Benning products for strategic market position when required.Exceptional good knowledge in HiPot procedures & equipments, i.e.: Instek GPT, Hioki, leakage current testers, Impulse/Surge Testers, Ground Bond Testers.Technical support to sales and other departments.Implement test approach reducing test delay.Supervise a production group for high demand customer.Assist engineering group for the final product achievement Special accomplishments:Ability to learn fast and stay proactive in a daily change basis.100% successful accomplishment on all troubleshooting tasks including duty routine.Special participation on international servicing, working hours flexible.Assistance to product development and exceeding expectations. Jan 2000  Jun 2004 Celestica Montreal Inc., Montreal, CAN Senior Test EngineerResponsibilities:Responsible for the functional test software design used in production related to a broad range of products and systems, including electronic, electric, power supply, ESS test, Hipot, cables scans, automated vision inspection, flying probe.Design test fixtures used in high volume production, design for reliability, endurance, stability.Respect all schedules and technical goals.Technical support of production by finding tools to repair, helping to debug hard defect.Design test interfaces, evaluation  qualification  pcb creations, components soldering BGAs, micro SMT, through holes w/t sockets, design for RFI, matching impedance In/out  testing  applications.Special accomplishments:Design of an automated visual inspection test station including high torque step motor & robotized motion platform that perform full check on connectors pins bending & components inappropriately place on pcb; National Instrument packages Labview Visual.Expertise in methodologies to solve difficult problems.Respect all schedules and technical goals.Sep 1999  Dec 1999 Focus Microwave Inc., Montreal, CAN System Engineer (contract)Responsibilities:Maintain consistently the tuning stepper motors to a micro-level precision in order to obtain maximum power return, on the tuner side and on the harmonic before/after tuner side. Installing telecom system at customers location.Provide technical and software utilization training. May 1998  Jun 1999 Equipements Electroline Inc., Montreal, CAN Test EngineerResponsibilities:Maintain the quality of production test equipment.Support, by developing a database, the work instruction, calibration alert, floor repertory for technicians.Design of a test bench for automated test including the HP BASIC programming of RF equipment. Special Accomplishments:ISO 9001 audit without any major deficiencies.Feb 1998  April 1998 Beltron Inc., Montreal, CANTest Engineer (contract)Responsibilities:Verify functionality of numerical video encoders/decoders (DVMPG from Nortel).Upgrade firmware and programming in circuit.Quality inspection after rework.Special Accomplishments:Appropriate technical support.Aug 1996 - Dec 1997 Canadian Marconi Canada Inc., Montreal, CAN Test EngineerResponsibilities:Design of a test interface for radio receivers, analyze, conception, layout and production integration, including pcb design, hardware & softwares.Perform final system integration tests i.e.: experiences link-to automatic test equipment controls including scopes, spectrum analyzer, RF frequency counter, power meter, network analyzer, power supply, and electronic loads plus safety test equipments Hipot, Bounding tester, RFI tester, radiation/noise tester.Special Accomplishments:Respected all Marconi's quality requirements and succeeded to ISO audit with no major deficiencies.Respected all deadlines and technical requirementsObtained a competitive learning curve for all new technical challengesMajor improvement of the tuning time cycle from 1 month down to 20 minutes June - Aug 1995 Bombardier Inc. div. Canadair., Montreal, CAN Electronic TechnologistResponsibilities:Creation of electrical schematic diagrams for aeronautical systemsRestructuring standard symbols in conformance with CEI normsRedraft and update schematics Special Accomplishments:Developed a complete database for all graphical symbols used in the aeronautical industry.Respected all schedules and challenging deadlines Sep 1994 - Dec 1994 Asea Brown Bovery Inc. div. power systems, Montreal, CAN University final projectAnalysis software to calculate power loss and evaluate effect of power compensator on a radial transmission line.Evaluate power loss in a medium voltage radial transmission line.Determine the ideal compensator type for a predicated power consumption. Hobby & personal interest:Running, flying, bass-fishing, cooking, mustang hobbyist & electrical overboard hiking.

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