Candidate Information Title Customer Service Advocate Target Location US-NC-Kernersville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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L I S A F L O W E R SPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Abbotts Creek Circle,Kernersville, NC Street Address
PROFESSIONAL SUMMARYWell-organized and knowledgeable Customer Service Advocate, I stay calm under pressure and quickly resolves customer complaints. Offering skills in call control, rapport building and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. SKILLSReferred customers to appropriatedepartments or personnel to swiftlyresolve issues.Met and exceeded daily service qualityand performance goals.Followed scripts to maintain good callcontrol.Engaged with customers to understandneeds, resolve issues, and answerproduct questions.Served as friendly first point ofcontact for customer inquiries.Made informed decisions under stressfulcircumstances.EXPERIENCESenior Customer Service Advocate, United Healthcare, Jan 2022 Current, Greensboro, NCAdvocate skilled at completing daily assignments and contributing to team success. Educated team members on proper handling of different types of requests and common customer problems.Coordinated resolutions for advanced customer problems and implemented actions to maintain customer loyalty and correct both singular and repetitive issues. Engaged with customers to understand needs, resolve issues, and answer product questions.Remained calm, composed and polite to deescalate aggressive customer behavior. Consumer Relations Specialist, Kontoor Brands, Sep 2021 Nov 2021, Greensboro, North CarolinaResolved customer issues quickly to recapture customer loyalty and prevent lost sales. Liaised with customers online and by phone.Engaged with customers to better understand needs and requirements and find appropriate solutions.Handled customer complaints following company procedure. Addressed customer inquiries and concerns using extensive product knowledge. Branch Administrative Assistant, Piedmont Plastics, Jun 2017 Jan 2021, Greensboro, LFJun 1984North CarolinaOrganized and updated file systems, kept records easily retrievable. Kept areas clean, organized, and in line with company professional standards. Updated office files daily and kept records organized. Enhanced customer satisfaction with fast, knowledgeable service. Troubleshot problems and developed successful solutions. Patient Care Advocate, Marcella Henry, Oct 2013 Nov 2018, Thomasville, NC Helped patient complete applications and coordinated submissions through approval to meet patients' personal requirements.Worked with patient in supporting role to handle needs such as clinical appointments, referrals processing and benefits explanations.Assisted patient with gathering additional reports or records, meeting appointment dates and times and arranging transportation.Explained and demonstrated at-home care techniques to foster patient care. EDUCATIONHigh School Diploma, Business AdministrationSilver Valley High School Daggett, CaliforniaBusiness AdministrationEverest University Santa Barbara, FloridaLANGUAGESEnglish, Fluent