| Candidate Information | | Title | Customer Service Support Specialist | | Target Location | US-SC-Boiling Springs |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateSKILLSMicrosoft Office Suite Word Document, Excel, PowerPoint, and OutlookGoogle Applications Google Docs, Drive, Calendar, and EmailCustomer Service SkillsMulti-Line Telephone SkillsSales and collections experienceIntermediate Conversation SpanishCommunication SkillsProblem SolvingComputer typingGroup LeadershipWORK EXPERIENCEVirginia Department of Health Office of Vital RecordsoContract (through Caliper Staffing Agency) 05/2017 11/2019oOffice Support Specialist 11/2019 presentProvides assistance to walk in customers needing Special Services help and accept applications from customers, documents positive ID of person making request, and verify the requestor is entitled to receive the vital record.Efficiently handles customer requests for vital event records (births, deaths, marriages, and divorces)Processing requests with a high-level accuracy, in a high paced and confidential working environment.Confirms payments, collect, and submits all monies after every transaction.Prepares certified copies of vital records event records for customers and issue the requested certification.Track daily productivity and files all correspondence to their proper filing systems.Serve internal and external customers promptly and to the fullest extent possible under the circumstance without violating the Code of Virginia, Regulations Governing Vital Records and Office Policy and Procedures.Experience applying and processing specific administrative procedures, customer requests, and financial accountability completing sensitive or high-risk tasks with little to no supervision. Maintain a high degree of accuracy in agency management and document management systems.Knowledgeable of legal aspects in regulations and policies procedures, and information system operations.Experience corresponding with customers in person, over the phone, and in writingMaintain a calm demeanor and professional communication on the phone and in written communication.Solve problems quickly, independently, and to a high standard.Perform all clerical duties related to client supportComputer proficiency in Windows-based applicationsSelf-directed and the ability to problem solve in a positive, productive mannerComfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of lifeReliability and compliance with Code of Virginia, Regulations Governing Vital Records, and Office Policy and ProceduresStrong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action in order for customer to receive vital recordStrong customer service skills, including courteous telephone etiquette and professionalism. Strong oral, interpersonal, and communication skills. Ability to exhibit patience and empathy and express assurance and confidenceBe pleasant, professional, and have a smile in my voice while speaking on the phone. Resolving customers concerns or complaints immediately and/or reporting needed assistance to supervisor as appropriate.Adheres to facility confidentiality while answering questions about availability of customers records and navigating office website.PrideStaff VirginiaoContractor (Paper Receipt Company) 02/2017 05/2017Weighing packages and labeling them appropriatelyInspecting packages and shipping containers to ensure they are not damaged and meet shipping regulationsAssembling daily orders by shipping locationKeeping records of packages including delivery notes, invoices, etc.Filling out packing and order forms with the relevant shipping informationSealing shipping containers and labeling them appropriatelySelf-directed and the ability to problem solve in a positive, productive mannerSolve problems quickly, independently, and to a high standard.Ashley Furniture South CarolinaoUnloader 06/2016 01/2017Operate or assist in operating machines and various hand tools in accordance with standard operating procedures.Accurately record production information. This includes recording using a scanner, computer, or by hand.Inspect parts for defects, repair if possible, and inform appropriate personnel of non-conforming parts.Possess the ability to lift 50 100 pounds, while prioritizing safety for myself and co-workersAbility to read, write, and comprehend the meaning of basic communications.Have basic counting, math skills, and basic computer skillsTransferred material within the Warehouse facility as neededFlexibility to reliably work a defined full-time or part-time schedule during the week or weekendsAssisted with customer pick up loading and unloading furnitureEDUCATIONArt Institute of Virginia Beach Virginia Beach, VirginiaoAssociate Degree, Culinary Arts June 2012James River High School Midlothian, VirginiaoHigh School Diploma June 2010 |
