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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSOver 15 years experience servicing the Information Technology industry supporting clientsacross diverse industries.Over 5 years of in-depth knowledge and experience with Networking Design, planning,implementation, troubleshooting and supportResourceful and self-confident; can get the job done, and do it wellDeep understanding of troubleshooting, installing, upgrading and maintaining servers, networks,firewalls, VPNsSolid history of designing implementing LAN & WANGood eye for detail; well organized, skilled in setting priorities.SKILLSLanguagesProficient in: Html, Html 5, Java, ASP.NET, PHPSoftwareDatabase: Microsoft SQL Server and Microsoft Access, Qlik Sense, Tableau, SQuirrel SQLPlatforms: Entire Windows OS Platform, Mac OSOffice Software: Office 2003, 2007, 2010, 2016, Office 365, Visio, Microsoft Project.UtilitiesWindows Server 2003, 2008 R2, 2012 R2, Active Directory, EXSi 5.5, VMWare, Active Exchange,Connectwise, Heat, RT, Cayzu Ticketing systems, Remote Desktop, Team Viewer, Citrix, Dameware, Omnitracs, FCAT, TMWHardwareLaptops, Desktops, Macbooks, MacBook Pro, iPhones, iPads, Blackberry, Android Devices, Kindles, Konica Minolta Bizhub Printers, Xerox Printer Series, Ricoh Copiers, Conva Systems (Dukanes Connected Classroom), Canon Wide Format Printer IPF6000S, Epson Digital Projectors, Promethean Smart, Boards, Polyvision, Cisco Meraki MX90, 100, 400 Routers, Cisco Switches, Cisco Access Points, ANetworkTCP/IP, DNS, SIP ALGs, POTS, FTP, HTTP, SSL, TLS, PPP, SSH, SMTP, WAN, LAN, SAN, DHCP, EGP,EIGRP, IGRPProfessional ExperienceFCA/Stellantis March 2022 PresentICT Specialist/Business Systems AnalystResponsible for day to day IT and Business Systems for 4 Transport terminals located in Detroit, Windsor, and Toledo.Requirement Gathering and AnalysisProcess Improvement and OptimizationSystem TestingProject Management and CoordinationUser Training and SupportRisk Assessment and MitigationData Analysis and ReportingVendor ManagementContinuous Improvement and DocumentationArtech Information Systems October 2016 2022Contractor/Business Systems AssociateResponsible for day to day IT and Business Systems for 4 Transport terminals located in Detroit, Windsor, and Toledo.Requirement Gathering and AnalysisProcess Improvement and OptimizationSystem TestingProject Management and CoordinationUser Training and SupportRisk Assessment and MitigationData Analysis and ReportingVendor ManagementContinuous Improvement and DocumentationTech Xpress, LLCIC Datacom, Detroit, Michigan June 2014 September 2016Contractor/Network Consultant/OwnerAccount ManagementNetwork Design/ImplementationInstalled, upgraded, troubleshot and maintained networks, Firewalls VPNsInfrastructure/Equipment ConsultationImplemented and maintained LAN/WANVendor ManagementVMwareEstablish best practices within locationDay-to-day technical support for all hardware, software, network, and system related issues.Detroit 90/90, Detroit, Michigan September 2013 June 2014Network ManagerManaged networks (Servers and network resources) for two merging school district which consisted of 10 school buildings and central office (UPA & UPSM)My SQL configuration and troubleshootingManaged Avaya and 3 Comm phones systems across two school districtsSupervised 4 field technicians.Participated in a variety of planning and development activities, including district wide committees for the purpose of creating short and long term goals for district improvement.Prepared written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.Barracuda Network configuration, management and implementationResponsible for vendor management.EveryMind Inc, Detroit, MI August 2010 September 2013Systems AdministratorOn site technology support and professional development training at UPSM High SchoolProvided desktop/laptop support and training for staff and students (both Mac OS & Windows Platforms)Nuance installation and configuration for special needs student on site.Hardware imagingInventory ManagementResponsible for soliciting quotes for new services, equipment, and software purchasesVendor ManagementKelly Services June 2010-August 2010Apple Help Desk SupportPerformed Help Desk troubleshooting for iPhone, 3, 3g, and iPad issues.Also provided support to users with password reset, software upgrade, and email/text issuesSelf Employed October 2007- May 2010Independent ContractorUpgraded Dell, HP, Acer, Toshiba, laptops and desktops to the latest patches and Antivirus software.Virus and Spyware removalProvided desktop computer support and training for clients.Loaded company or individual specified software packages (Windows operating system upgrades/clean installs, Adobe Creative Suites, Print Shop)Installed and configured new networks and performed routine backups for local insurance, real estate, and doctor offices.Network equipment consulting and network design.Also assisted consulted and assisted several local doctor offices with conversion to electronic document compliance for US Government.The Epitec Group October 2003-October 2007Senior Second Level Support TechnicianSubcontracted by Compuware for Detroit Public School Systems technology helpdesk.Supported a district that consisted of over five hundred desktops and laptops for staff and students.Primary person for remote troubleshooting and installation of software (Microsoft Office), hardware (printers) and Active Directory issues using Dameware.Dealt with telecommunication issues.Trained and developed new hires.Used HEAT ticketing system.EducationUniversity of Phoenix, Phoenix, Arizona - Online August 2014 August 2016Bachelor of Science in Information Technology/Business Systems AnalysisGPA 3.6University of Phoenix, Phoenix, Arizona - Online July 2013 August 2014Associates of Arts Information Technology/NetworkingGPA 3.95National Institute of Technology, Southfield, MI April 2002 January 2003Diploma Course of Study: Network System SupportGPA: 4.00CertificationsCertified Scrum MasterScrumAlliance December 2023 December 2025https://bcert.me/sbbphwwpi |
