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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECareer Summary:Self-driven Spanish/English bilingual professional focused on providing positive Technical Support to end users with an emphasis on optimal customer satisfaction. Over 20 years of professional IT, Customer Service, Sales, Business, and Logistics experience seeking to utilize communication talents to act as a valued front facing representative within the IT industry.Technical Knowledge:Expert Hardware Installation equipment.Experience Imaging and Bios set up.Experience in trouble shooting software applications, hardware, network, and mobile devices.Experienced with software application updates and installs.Knowledge in network data communication hardware, software, and network applications.Experience in MS programs Word, Excel, and PowerPoint.Expertise in customer service at all levels.Knowledge SCCM.Knowledge Active Directory.Knowledge Service Now Ticketing System.Knowledge of Cisco proprietary Systems. (AA Network Administration South Seattle College.)Knowledge of Python Coding.Knowledge of CSS and HTML.Skills:Bilingual in English and Spanish with experience providing Technical Support in both languagesDesire and expertise in delivering exceptional, positive customer service to clientsKeen attention to details, able to work on multiple projects simultaneouslyHighly coachable and skilled in working within a team or individually to accomplish directivesSkilled in reading and interpreting industry manuals to gather and learn informationEducation:AAS IT Network Administration Degree Graduated June 2019South Seattle CollegeRelevant Experience:Denali Advanced IntegrationDesktop Support Technician I 2/20-PresentProvide direct service for IT networks for Denali customersUse professional techniques to solve software, network and hardware issuesMaintain, analyze, troubleshoot, and repair computer systems, peripherals and hardwarePhysical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment3R TechnologyRetail and Sales Representative (Internship) 3/2018 07/2018Use professional sales techniques to engage with potential customer and make sales using Intuit POS.Achieve and surpass all quotas set by management during my time thereShip orders as needed using UPS and USPS systems.Receive new product on QuickBooks Intuit.WDS a Xerox companyBilingual Customer Service Representative 2012 - 2013Made the initial first contact with all incoming call from customer requesting information about phone issues, payments or network inquiries or troubleshooting and determined which process to take based un customers needs.Applied solutions and reiterate with customer the process.Achieved high levels of competency through monthly evaluation reaching 90% or higher.Professional Experience:Le Cordon Bleu College of Culinary Arts Seattle CampusAdmissions Representative 2015 - 2016Utilized Student Management System (SMS) to contact prospective students and manage student dataConducted one on one interviews on campus and begin to start the enrollment process.Aviation Spares and Services (ASSIC).Regional Sales and Account Manager for Latin America 2013 - 2014Charged to penetrate the market by researching opportunities using Quantum software, Excel, and local databases.Quoted, negotiated, and agreed upon prices, payment terms and methods of shipment per customers request.Managed vendor and supplier accounts processing and collected payments.Provided continuing customer development to enhance an all-around customer satisfaction experience.Junior SalesmanCal Worthington Ford 2008 - 2011Provide an exceptional customer service experience to buyers, developing a rapport and relationshipConduct needs assessment, explain features and benefits, selecting a vehicle and demonstrate the capabilitiesExtend all services provided at the dealership, ask for referrals, and follow up with calls and thank you cards.Consistently being top ten out of 40 salesman and able to hit to two a few times.Procurement Supervisor 1993 -1998Avianca-Taca |
