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NANCY KRATZ-MINNICHPine Grove, PA USA PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienced Data Entry Specialist with 10 + years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.EDUCATIONDiploma: Retail Merchandise Management  Taylor Business Institute  Marlton, NJRelevant Course Work: Retail ManagementGPA: 4.0EXPERIENCEQuality Documentation & Data Entry Specialist Dutch Valley Food Development Myerstown, PA2013 - Present Compiled tracked and updated all relevant quality documentation data records according to defined procedures. Automated processes in numerous errors, greatly streamlining document management and reducing resourcerequirements. Controlled file security and monitored changes to comply with access and information protection policies. Approached and solved problems with initiative and sound judgement. Successfully documented and managed 12,000 + product records, organized spreadsheets containing up to 8,000 entriesand attained an accuracy rate of 99.8% in data entries. Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Implemented strategies that increased data entry accuracy by 75% and shortened the process for data entry by 50%.Owner/Partner Dutchman Brass LLC Pine Grove, PA2014 - 2023 Approached and solved problems with initiative and sound judgement. Delivered fast and friendly service to handle questions and service issues. Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. Delivered exceptional customer service to bolster strong relationships and build positive experiences. Set pricing structures according to market analytics and emerging trends. Handled all administrative duties to include payables, receivables, collections, credit card payments, layaways,invoices, purchase orders, and inventory.Store Manager Amerada Hess Corporation Lancaster, PA2007 - 2011 Received and acted on customer feedback to boost return custom rate. Oversaw employe recruiting, onboarding and training on store procedures. Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals. Balanced tills at end of shifts and made daily bank deposits. Lead team by example to maintain focus on performance and achieving targets. Held employees accountable and to company policies, procedures and service standards. Prepared staff work schedules and assigned specific duties. Managed fuel pumps according to company standards to keep everyone safe from hazards. Increased profit margin by 50% in first year by learning customer needs, displays, sales and suggestions. Maintained financial and administrative controls, accurately tracking funds and keeping records current.SKILLSMicrosoft Office applicationsQuality & accuracy checksDatabase monitoringProblem solving and discrepancy identificationExceptional communicationSharePoint, JD Edwards, DocStar