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Click here or scroll down to respond to this candidateCandidate's Name
Gilbert, AZ Street Address .575.4968 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE SENIOR DIRECTOR PROGRAM MANAGEMENTBusiness Acumen An Improvement Imperative Astute Problem Resolution Competitive Intuition A Broadly Experienced, Repeatedly Successful, Program, Project and Product Management Professional with 30+ years of combined military and commercial transformational leadership. Demonstrated mission fealty, immunity to pressure, clarity of thought, and confident team direction through 20+ years as a Combat Rescue Officer in theaters of war. Career built on leading crisis operations and developing processes, programs, and procedures. Hand-Picked for Extremely Sensitive Positions In and Out of Uniform As a valued senior brand ambassador for several Fortune 100 and Government Agencies, skillfully performed detailed opportunity analysis, devised paradigm-shattering solutions, and systematically planned and guided implementation of comprehensive action plans. Proactive, assertive, and unrelenting in identifying anomalies, developing operational priorities, and systematically evaluating and mitigating enterprise risk. CORE COMPETENCIES Strategic / Tactical Planning & Execution Relationship Development Problem Analysis & Resolution Risk Analysis & Product Implementation Program Innovation Transformational Leadership Strengthening Teams & Individuals Operational Excellence Change Advocacy & Control Effective, Timely Decision-Making Financial Governance Vision, Mission, & Direction PROFESSIONAL EXPERIENCEAmazon.com Tempe, AZ 20212023Amazon.com, Inc. is Fortune #2 and a Data Driven, Customer Obsessed multinational technology company. Program Manager II Agile Technical Product Owner June 2022-June 2023 Data driven, customer experience principle technical product owner for Amazons selling-partner trust. 20% throughput increase and 15% decision accuracy increase achieved, while decreasing fraud 10%, by leading agile product and program innovation/iteration for 4 agile products and 3 global programs. Leveraged SCRUM methods across multi-domain highly matrixed organizations. Scaled agile product 27% and throughput 19%, maintaining 99.98% decision accuracy rate (1.2B-1.5B actions). Selected for Innovation to lead AI team from design through pilot (machine learning model) in overseas stores, meeting milestones, launching global delivery, while disrupting seller abuse vectors (counterfeit, fraud) that impacted Amazons entire online catalog. Authored 2023 agile product roadmaps; consolidated feature deliveries resulted in >3% of Amazons overall 14% Global Trust Rating increase by mitigating financial risk and disrupting bad actor networks. Led business intelligence, data analytics teams by Leveraging SQL and advanced Excel for data analysis, product creation and KPI monitoring to mitigate global risk then scaling product deployment to global market. Manager II Precision Risk Management Team May 2021-Jun 2022 SCRUM team Leader of 5 Risk Managers, 14 Auditors. Daily push/pull of workflow data from global investigator cohort (1400+ personnel). Maintained a portfolio of global programs. Bar-Raising hiring and promotion authority. Owned 4 Director-level goals and Co-owned VP level goal, presenting weekly verbal and written program metric reports while tracking and integrating objectives into weekly Director and monthly VP business meetings. Improved audit accuracy 96 to 99.92%, 400% improvement YoY, innovating, incubating, and launching 4 new programs and 1 new product while 2x audit and root cause analysis deliveries. Garnered COA approvals, driving global enterprise change delivery by creating and performing deep dive in global data bases to deliver root cause analysis. Presented short / long-term risks and remedies to leaders. Candidate's Name EMAIL AVAILABLE 702.575.496 Page 2 Metris Global, Queen Creek, AZ 20182020Metris Global provides turn-key training management solutions from Instructional Systems Designs to Curriculum Development and Human Performance Technology driven solutions that help clients intelligently maximize training. Vice President of OperationsControlled three Directorates: Business Development, Marketing, and Advertising while retaining direct ownership of the Corporate Brand and Merchandising Divisions. Scaled $26M annual revenue to $100M YoY by developing and executing annual strategic plan while cross collaborating with CEO, COO, CFO, and CAO to integrate corporate development and risk management policies. Transitioned empty sales pipeline to $170M over 18 months with an 85%+ close probability. $3.2M contracts awarded with $8M add-on by strategically targeting products and developing relationships. Social Security Administration Tucson, AZ 20172018 Social Security provides financial protection for Americans, supporting all people throughout lifes journeys. Federal Social Program Claims Adjudication AgentInterpreted and applied new policies to claims as federal policy accommodated the daily changes in legal precedent. #1 of 200+ social insurance agent graduates adjudicating long term disability, retirement, and casualty claims. Adjudicated 1000+ claims via F2F, e-mail, mail, and telephone while empathetically accommodating clients. 98% accuracy rate realized, serving in position of National Trust to award claims from the National Treasury. Advocated unique requirements of Indigenous People and Veterans, serving on National Advisory Board. PRIOR EXPERIENCE (SELECTED)TS/SCI (SI/TK/G/H) FOCAL POINTUnited States Air Force Cyber, Space, C4ISR and Special Operations 19952017 Led Global Programs, Products, and Projects of Strategic and National importance. Served in positions of increased responsibilities, from leading tactical teams of 10 personnel to operational organizations of 100+ Joint Forces. Developed and led regional and global national priority programs, accredited with >1K rescues, including famous Lone Survivor and isolated personnel. Led mechanisms for accountability and return of US assets. Specially selected as core leader of Air Force Chief of Staffs #1 priority and USAFs newest weapon system. Authored and implemented program policy, standards, KPIs, and tactics, techniques, and procedures. Headed Developmental and Operational IRADS testing unit and portfolio of technical products from concept to deployment: Test Articles included fixed wing, rotary wing, and human performance enhancement products. 15+ years Space, Cyber, and Special Operations integration experience, defining requirements and integrating industry to develop exquisite solutions. Performed validation, verification, and conducted training. EDUCATION CERTIFICATIONS PROFESSIONAL DEVELOPMENT Master of Science in Program and Risk Management, Trident University Bachelor of Science in Program Management Minor in Safety, Embry Riddle University CERTIFICATIONSProject Management Professional (PMP) Project Management Institute renewed to March 2025 Certified Scrum Master (CSM) SCRUM International renewed to March 2025 DAWIA PM level 2 Defense Acquisitions University 2010 MENTORSHIP (PRO BONO)Hiring our Heroes (HoH)American Corporate Partners (ACP)Project Management Institute (PMI) |
