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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARY OF QUALIFICATIONS1. Excellent Customer Service 7. Help to resolve challenges2. Excellent oral and written skills 8. Communication Skills3. Self-motivated and reliable individual 9. Escalation Issue Skills4. Able to learn quickly 10. Retention5. Punctual and detail-oriented 11. Loyal6. Works well independent or with a team 12. Client EducationPROFESSIONAL EXPERIENCEMetrocare Services (Mental Health) Dec 2021-Feb 2023Community Living Specialist II Dallas, TXAssisted dual diagnosis clients (Schizophrenia) with their daily living activities such as bathing, grooming, as well as their daily hygienePrepped and cooked for all 25 clients Lunch and DinnerDaily Apartment checksDaily briefings on all clients via email to General ManagerWeekly store runs for clients with vehiclesAssisted with helping clients find community services; helping clients in determining the service needs as well as paperwork (food stamps, social secjurty, job search etc.)To evaluate each persons skills and needs using the Reach skills assessment, Coordinated Service Support PlanAddendum, Self-Management Assessment, and Individual Abuse and Prevention PlanHalf Price Books Corporate Receptionist (Imprimis Group) Mar 2017-Oct 2021Corporate Receptionist Dallas, TXAnswer all inbound calls on a 10- line switchboard operation station and direct them to the correct personnel.Whether over the phone or in person, as the receptionist I maintained a positive attitude coming through loud and clear over the phone.Greet all visitors advising of their meetings and escorting them to different conference rooms within the office.Organize daily receipts for all HPB stores.Have all mail out ready for FedEx GroundUBER Jan 2018 Mar 2020Driver/ Chauffeur Dallas, TXEnsured that customers arrived safely and timely to their destination while creating customer satisfaction.Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.Managed routes through use of iPhone app technology.United Parcel Services Oct 2019- Jan 2020Dispatcher (Temporary Peak Season ) Dallas, TXOversaw inbound/ outbound tra-ctors and trailers.Ensure loads and tractors are assigned to drivers to meet service goals.Oversaw the UPS Dispatch activity.Knowledge of HFCS and its functionality.Demonstrate a detailed understanding of processes, procedures, and methods; demonstrate a broad knowledge of tools, equipment, and technologyProviding input to the UPS management on Feeder Driver Performance.High employee traffic office, multi-task, and have a high stress tolerance.Borrower Services Representative Aug 2015-Aug 2017 Great Lakes Educational Loan Services Plano, TX Answer incoming calls from borrowers questioning their student loans coming up with a solution on paying toward their student loans as well as restore and maintain their accounts in good standards.Contact borrowers outbound whose accounts are past due, and work to find solutions that work for them.Educating borrowers on their loans to understand how much they have borrowed and the best way to manage their student loans.CSL Plasma June 2014 July 2015Donor Tech Mesquite, TXPerforms general administrative duties, including greeting donors in a friendly manner, answering phones and assistingEstablishes and maintains donor files in an organized and efficient manner.Transamerica Life Insurnace April 2008 - March201 Retention / Sales Plano, TXRespond to customers inquiries in regards to a wide range of products and services.Resolve customers' inquiries in regards to a wide range of products and services.Generate new business through the support of sales campaigns and retain existing customers.Cross sell additional products as appropriate.Handle administrative duties including data entry, filing and receptionist relief.Nexus Recover Center Jan 2004-Dec 2006Adolescent Behavioral Recovery Tech Mesquite, TXSupervised all adolescents in a lock down substance abuse disotrder facilityDaily intake of all adolescent new clientsChecking of all clients bags as well as the client to make sure all paraphernalia is not in their belongingsAll clients went to weekly outside NA and AA meetingsScheduled all outings and drove the 15 passenger van to and from meetings ande outside outingsBehavior modificationsDaily log on all clients advisisng of the next staff what all has been going on between all clients that day. |
