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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Street Address -668-5292 Kansas City, Missouri https://LINKEDIN LINK AVAILABLECall Center Management & Leadership Skills 18 years of experience.1.Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.2.Strong customer service orientation3.Leadership and Mentor ability and teambuilding skills. And positive and effective working relationships4.Fast-paced, rapidly changing environment. Critical, Rational, Abstract thinker.5.Plan and organize work Organizational and project management skills.6.Manage and prioritize projects and deadlines. And Detail oriented.7.Proficiency in Microsoft Office (Word, Excel, PowerPoint and Microsoft Project Access and Outlook). Proficiency with PCs8.Problem-solving skills and independent decision-making abilities.9.Reviewing, explaining, applying or interpreting rules, regulation or policies.10.Improve and Streamline daily work processes and programs.11.Payroll skills.12.Workforce Management Mastery Certificates: Scheduling, Intraday Management, ForecastingEducations:1. Northeast Sr. High School (CERTIFICATE Number PHONE NUMBER AVAILABLE2. The Call Center School (Mastery Certificates Workforce Management)---20213. Sophia Learning (College Credits Business laws)--20214. Centriq IT Training (Cybersecurity Badge) 2022 to 20235. Xcel Life and health Insurance (MO Life Insurance Producer License) 2023US Army Veteran Honorable Discharge 1990 |
