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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: Reliable Security Professional with supervisory, operational, and service - related experience. Seeking a position that will offer a platform to utilize my skillset of customer relations, team leadership and comprehensive communications. EXPERIENCELead Supervisor / SOC OperatorSecTek, Inc.McLean, VAOctober 2021 Present Supervise 10+ physical security professional tasked to secure a controlled access facility. Maintain logs and journals, monitored radio and telephones and stayed up to date with the latest security protocol. Conducted investigations into theft, property damages, injuries and vandalism. Communicate violations promptly to supervisory personnel and followed up with accurate and detailed documentation (eg. Incident Reports). Utilize scheduling and billing software to produce reports such as Scheduling Activity, Training Detail reports, etc. Conduct regular site walk-throughs and inspections to ensure quality, service, and security. Coordinate schedules, meetings and activities for the purpose of supporting staff with operational activities.Administrative AssistantTechnical Learning CenterWashington, District of ColumbiaSeptember 2010 June 2018 Performed various secretarial/clerical duties such as documenting, photocopying, mailing, spread sheets, meeting agendas and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails. Established and implemented administrative policies and procedures for the office. Purchased office equipment and supplies - contacted vendors and subcontractors. Created spreadsheets and presentations for corporate executives. Maintained the office database - retrieved and organized information for individual employees and clients eg. office space plans, key logs and credit card program management.Team LeaderPotbelly Sandwich WorksWashington, DC, USAJanuary 2008 November 2012 Maintained the cleanliness and neatness of the kitchen area to include sinks, cupboards, oven, refrigerator, floors, etc. Maintained inventory or foods and supplies. Applied and maintained appropriate health and safety standards in the kitchen. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served quality food with a positive attitude in a timely manner, while also communicating clearly a with team personnel.Account Specialist / Customer ServiceCIBTWashington, DC, USAAugust 2003 October 2008 Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Demonstrated excellent performance in a high call volume environment, while maintaining superior computer skills and telephone etiquette. Developed effective relationships with all call center departments. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction Communicated with all customers to ensure 100% customer satisfaction. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Promoted after 2 months of employment based on exemplary performance. Achieved perfect attendance for 2 consecutive years. Call Center / Hardware TechnicianSolectronAlexandria, Virginia, USAJanuary 2001 August 2003 Responded to telephone inquiries, provided quality service to customers and associates inquiring about the availability of products or status of orders. Listened attentively to caller needs to ensure a positive customer experience. Accessed electronic and paper categorized systems to look up product information and availability. Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. EDUCATIONTechnical Learning CentersWashington, DC, USAJanuary 2010 September 2010Certificate: PC Specialist ProgramCoursework: Keyboarding, Windows, MS Word, Excel, PowerPoint, Computerized Accounting(Quick Books), MS Expression (Web Page Design), Business Communications (Outlook), Professional Development and a Typing Speed of 56+ Wpm. PROFESSIONAL CERTIFICATIONS / LICENSES CPR / First Aid / AED - Active ServSafe - Active DCJS - ActiveSKILLS Clerical Support Customer Support Administrative Operations Security Operations Microsoft Office Suite Proficient Microsoft Access Networking Workday Enterprise Management Cloud Ehub Software Web Page Design CCTV Quick Books Accounting Customer Service Representative Call Center Representative CPR/First Aid/AED Cash-handlingHONORS / ACHIEVEMENTS CIBT-Promoted after 2 months of employment based on exemplary performance. CIBT-Achieved perfect attendance for 2 consecutive years. Solectron -Exceeded monthly goals by successfully handling over 400+ calls per week, increased office organization by developing more efficient filing system and customer database protocols. Solectron -Developed and implemented company's first employee manual outlining all proper business procedures and office policies. |
