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Candidate Information
Name Available: Register for Free
Title Customer Service Patient Care
Target Location US-GA-Alpharetta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Atlanta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking for new opportunities to broaden my career spectrum and learn additional skill set. Willing to relocate to: Stone Mountain, GA - Tucker, GA - Augusta, GA Authorized to work in the US for any employerWork ExperienceCourier/Independent ContractorAtlanta, GAFebruary 2009 to PresentLimousine Service for clientsMedical Equipment, Prescription and Retail courier CSR - Customer Service RepresentativeEverise - RemoteOctober 2022 to October 2023Verification of benefits, scheduled transportation Scheduling of providers appointments check claimsFile grievance and appealsUpdate payment methodAddressesPhone numbersOutbound callsContacting of networks for dental and visionVerified benefits for Humana and Careplus de-escalation of dissatisfied members problem solving Investigation of files of membersTransportationCall CenterDesk Attendant/Night AuditorHeritage Innc - South Bend, INSeptember 2006 to February 2007 Answered phones and greeted customers. Directed calls to the appropriate designations Checked and checked out customers infants and toddlers in the lobby cleaned and stocking of rooms for the next guest Audited daily profits Cashier and credit card machine Room sales and faxingPatient Care TechnicianSaint Joseph Regional Medical Center - South Bend, IN March 1999 to November 2003Patient Care Tech (Oncology) Performed vitals performed, and, various lab tests Efficient in filing, charting, and documenting Examined patients during the Nurses with examinations and procedures for admittance Direct patient careEducationAssociate in ScienceUltimate Medical Academy - Clearwater, FLMarch 2022 to PresentAssociate's degree in Criminal JusticeDaymar College - Nashville, TNJuly 2018 to February 2019Associate's degree in Laboratory TechGeorgia Piedmont Technical College - Clarkston, GA August 2014 to May 2015medical assistance diploma in Medical AssistingAmerican Professional Institute - Nashville, TNMarch 2013 to June 2014Associate's degree in Medical AssistingMichiana College - South Bend, INMarch 2012 to June 2013Associate Degree in Nursing in Pre-nursingSouth Western Michigan College - Dowagiac, MIAugust 1996 to May 1997Skills Injections Medical Records Patient Care Phlebotomy Vital Signs Microsoft office (5 years) EKG Filing Microsoft Word Scheduling Venipuncture Receptionist Customer Service Excel Outlook Cash Handling Critical Care Experience Infection Control Training Medical Office Experience EMR Systems Laboratory Experience Caregiving Hospital Experience Microsoft Excel English Laundry Triage Medical Terminology Customer support Computer skills Insurance Verification Nursing Phone Etiquette Medical Billing Behavioral health (2 years) Communication skills Windows Typing Epic Guest Services Medical Scheduling Workday (1 year) Avaya (1 year) Genesis (1 year) Medicare (1 year) DME (1 year) Medicaid Inbound (1 year) Anatomy Knowledge Employee Orientation Medical documentation (10+ years) Medical transportation experience (1 year) Document review (5 years) Case Management HIPAA (10+ years) Knowledge of phelbotomy tests Insertion of foley catherters Discontinuation of I.V. sites Bladder scans Medical terminology Epic HIPAA Anatomy knowledge Customer service Medical records Typing Vital signs Front desk Cash register Windows Cash handling Guest services Hospital experience Remote access software Critical care experience Computer Networking Active Directory Windows Software troubleshooting Research VPN Telecommunication Workday Web accessibility Computer networking Analysis skills Negotiation inbound calls Outbound calling EMR systems Criminal Justice Cold calling Documentation review Courier Strong communication (10+ years) desire to help others find the perfect accommodations. (10+ years) commitment to delivering outstanding service. (10+ years) Attention to detail (10+ years)Certifications and LicensesDriver's License

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