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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with 3+ years of management experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.Well-organized, manage time and priorities in multi-task environments.Effective problem solver, able to assess situation and identify solutions.Promote teamwork through demonstrated behaviors, leadership, and effective communication.Microsoft Office Applications: MS Excel MS Word MS PowerPoint.Communication Platforms: Zoom Typing Speed: 35 WPM.KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party PayersElectronic Health Records (EHR) Electronic Medical Records (EMR)Managed Care (HMO, PPO, and POS) Workers CompensationInsurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)Front Office Operations Medical Office Procedures SchedulingMedical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)EDUCATIONUltimate Medical Academy Associate of Science Degree  Medical Billing and Coding, 2022Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificateCaledonian Vocational Training Computer Software Applications, 2020PROFESSIONAL EXPERIENCEAdvantage Sales and Marketing  Irvine, CA 02/2012  PresentRetail Reset MerchandiserLead team during vacation and sick coverage and complete grocery resets by schematics and strips.Rotate and pull out-of-date product, place inventory orders, and document duties completed.Train new hires, delegate tasks, and supervise employees.Ralphs  Mission Viejo, CA 06/2007  03/2011Department Manager / Customer ServicePromoted from Store Clerk during employment.Supervised team of store clerks, trained new hires, and reinforced policies and procedures.Maintained inventory via working load, backstock, check stock, shelf review, and ordering.Processed transactions, operated cash register, and accepted payments.Resolved complaints and built employee relationships.