Candidate Information Title Human Resources/Customer Service remote based Target Location US-NJ-Mountain Lakes Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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CONTACT MEPHONE NUMBER AVAILABLEEMAIL AVAILABLEMountain Lakes,(6.5 miles toParsippany),New Jerseyhttps://LINKEDIN LINK AVAILABLEnagdsylvaLINKEDIN LINK AVAILABLEAREAS OFEXPERTISE/SKILLS Sales Force Lightening (CaseManagement) Documentation Cross Team Collaboration Change Management Learning Agility Attention to detail Cultural sensitivity Excellent communication &Written Skills Active Listening Onboarding Microsoft Office Suite HR Information systemConflict ResolutionNINA GANDHIAn experienced Life Events specialist and a key team member of the HR teams resulting in a strong impact on operational management/support towards employee wellnessWORK EXPERIENCEBank Of America-Project Manager- Global HR supporting Life Events Services-on Contract -Working Remotely, NJ  10/2021  01/2023 As key team member of BofA HR consultants provided HR support,advice and benefits framework alignment for over 2000+ employees impacted by Coronavirus during the critical pandemic and post pandemic phase and helped employees navigate this major life event connecting them to internal and external resources, benefits, counseling and other support options. Provided tier 1 support as first point-of-contact support via incoming calls/emails/requests/chat requests focused on employee resolution .All this tier 1 support was provided through a specialized contact center for Life Events Services group and also worked with managers and broader HR team to resolve Tier 2 escalations. Trained in Critical Events Support provided support to 50 +employees impacted by Hurricane Ian to help navigate natural disaster, violence or house fire employees . Worked in Medical Accommodations team to assess an employee accommodation needs as per American Disabilities Act 1990. Responsible for delivering end-to-end case management support to employees and managers by partnering with Life Events /HR/Employee Relations/Medical Benefits teams at BofA.Amplo Global Inc. - Human Reources LeadPiscataway, NJ  06/2019 - 07/2020An AI -driven company committed to empowering an organization take control of its future in ever changing digital world. Pioneered the initial set up of the entire HR operations for the startup group of 40 employees in the U.S and India locations .Oversaw the human resources responsibilities and activities of the organization Leads2Business Solutions Pvt .Ltd - HR Operations Advisor Delhi, India  05/2015 - 06/2019For a family run consultancyAWARDSTimken Achievers Award -, 2007for single minded focus insuccessful and timely delivery of ITstaffing requirements throughvendor management and alternatehiring strategies.Mastek:Customer ServiceExcellence Award - 2006 forproviding exemplary services to theMastekeer Development cell.Health Insurance Portability andAccountability Act 1996 training byBofA-2022.EDUCATION & CREDENTIALSNarsee Monjee's Institute ofManagement StudiesMumbai,India  04/2006MBA: Human ResourceManagement & DevelopmentSophia College,The University OfMumbaiMumbai  05/2000Bachelor of Arts: EconomicsSingle MajorPersonal Break - Career HiatusDelhi, India  04/2008 - 05/2015Timken Engineering and Research India Pvt. Ltd - Sr.Analyst -HR Bangalore, India  11/2006 - 04/2008Timken India Limited is a subsidiary of the engineering conglomerate The Timken Company . HR Interface for IT-Application and IT-Infrastructure business division of 150+ employees from Policy formulation to execution on Recruitment . Extensive recruitment approx. 50 + candidates for developer support business clusters with a focus on skills like SAP,system admin and technical support.Mastek Limited - HR ExecutiveMumbai, India  02/2003 - 01/2006Mastek Limited is an Indian multinational information technology company. Spearheaded the Induction/Onboarding process at Mastek at an operational & strategic level Onboarded 300+ new hires Co-ordinated and implemented 100+ training sessions and 24+ induction sessionsLarsen & Toubro Infotech Limited-On Contract - Assistant HR Mumbai,, India  04/2001 - 01/2003LTITL is an Indian multinational information technology company Core team member instrumental in executing and administering the Annual Increments Exercise/Lateral fitments pertaining to compensation for all employees for two consecutive years for employees at all levels in the organization.