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Click here or scroll down to respond to this candidateCandidate's Name
Chesapeake, VA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
I have been working most my life time in the medical field. I had done a lot of
Customer service also with call centers and use of a phone. I had done several positions in scheduling
tests and setting up appointments for patients and Veterans. I had outstanding Customer service calls
when I worked for Humana Military, known as Tri- care.
. I also worked over the phones at QVC doing order entry and had outstanding talk time.
Work Experience
Guard I-I.D. checker , relief personal
Professional Contract Services, Inc. - Portsmouth, VA
July 2017 to July 2023
I'm a full time employee and I cover for people's breaks and lunches. I also travel to different clinic's to
cover people when they are on vacation or out sick. This job is primarily a Customer Service Job dealing
with the people. I would check people who entered the clinic to make sure I .D. card was up to date. If
they weren't I would send them to front desk for approval.
Administrative Assistant
Bryant & Stratton College - Virginia Beach, VA
October 2016 to November 2016
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Setting up meetings with Students parents and to get into correct programs at college.
Take payments from students to pay for classes with a recite to follow.
Use of computer software.
Administrative Appointment Settler
Kelly Services/Health Net. - Hampton, VA
March 2016 to September 2016
This position was under Health Net, they went though Kelly's service to find people to work for them. Our
job was to contact Veterans who were in need of appointments for their care. These Veterans needed
stat care and we would read their history and called them to set up an
appointments for them. My hours were 4:00 pm till 12:30 am. So was scheduled to do the West
coast, sometimes I would get someone on the East coast and I would search high and low for these
appointments . I was serious about helping these people get the help they were intended for. I would
searched high and low in the internet to find openings for these people who wouid need the care. I would
document my results for my supervisor to see. We also used a coding account to add to our assignment
sheet. This was given to all personnel to use. I used double screen , one side had codes and search sites
and the main screen was all the Veterans imformation.
We used a computer software and phone for this service.
People Greeter
Walmarts Supercenter - Chesapeake, VA
April 2011 to November 2011
Displayed friendliness, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Acted as the first point of contact for visiting clients and customers.
Cleared the front entry area of trash and debris and directed customers.
Fielded customer complaints and notified managers.
Charge the mobile carts, check items for return and put a tag on it to be returned back to Customer
Service.
Check recite and make sure large
Items were paid for.
Cert.CNA
AMEDYSIS HOME HEALTH - Virginia Beach, VA
November 2009 to October 2010
I would call the home of the patient I was seening that day and let them know I was on my way.
I would write down my mileage on a tracking paperwork. I would proceed to walk to door and ring bell.
The care giver would let me in and show me where everything was. I would put my Nursing bag on the
floor underneath some papers I brought in with me. I would greet the patient and explain what I was
about to do. I would take out my blood pressure cuff and Stethoscope to check the patient 's
Pressure. Document on my paperwork. Took temperature with thermometer either the mouth or under
arm pit. Recorded the information. Check pulse and respirations and recorded them also. Explain to
patient that I was going to give a bed bath to them. I took a full sheet covered the area I wasn't washing
and started from head to toes. Dump the soil water out and returned with new water ,to wash back area.
After I would rub patient down with lotion. Assit them with thier mouth care,. If no dentures , I would
swap their mouths out , with lemon swaps.
Some patient 's have Colostomy bags and we were allowed to empty them. I would put light soapy water
into the sqeeze bottle and use basin to caugh the left over waste to clean out bag. Would empty foley
bag. Assist with getting on a new night wear. Clean up room and make patient comfortable. If needed
would change sheets.
Have family members sign my paperwork and get ready for next
Patient.
Certified Nursing Assistant/Home Health Care Provider
Amedisys Home Health - Chesapeake, VA
July 2008 to November 2009
Assisting patients with bathing, dressing, grooming and helping the person with meal prep. While the
person was eating I would clean up around the area and do the dishes so they could relax after I left
for the day.
I would get out my hand held computer and document anything different about the patient I have
noticed ,I would record vital signs and apply them in my report. If I found a problem I would notice the
Nurse handling the case. I would assist the patient with a simple exercises to do ,to help patient be.
steady on her feet. I would also assist her/ him in a daily routine of walking around the house with her
or his walker.
When it was time to leave I put everything close to the patient so it would be convenient for them.
I would tidy up and make the patient comfortable and I would ,Lock the door behind me and get ready
for my next patient.
This whole procedure would be for 1 hour. The patient would sign the paperwork, so I could be counted
for the service.
Certified Medical Assistant
ConMed Jail Health Services - Largo, FL
April 2008 to June 2008
I'm a Certified Medical Assistant at this job. I work in the medical department of the
Correction Centre City of Chesapeake,VA. We deal with inmates who have seizures and depression, drug
overdose and Intake prisoners. We admit them, when picked up on the streets by the Policeman while
on duty.
We are assigned to work with different inmates each night. My assignment was to take blood sugar
testing and record them on the chart. Check with diabetic monitor with needles and strips to record
their blood sugar levels. and give them proper medication. The inmates would inject themselves with
the amount that was recorded in book.,when completed I would put neddles in Sharpe container. Doing
our routine care , we would check blood pressure on inmates. When the inmates blood pressure would
spike high , we would have to check them every 10 minutes until stable.
Sometimes we would have a code,
So we got the crash cart and headed that way. We never had real serious codes just people upset about
a diagnosis they were given,that cause their heart to hurt.
The sheriff's were there to assit us because some inmates were hard to handle.
We would make rounds to make sure the inmates were ok.
I learned a lot working this kind of work. I enjoyed working there.
Education
Medical Assisting in Basis Medical of human body and diffrent procedures
Tidewater Technology school - Chesapeake, VA
April 1998 to June 1999
Diploma in General
Lynn English High School - Lynn, MA
September 1965 to June 1969
Skills
Customer service, Data Entry, OSHA Document,read doctor's orders. Filing,
Standards, copying, scanning , Use a multiply line
providing appointments and scheduling phone with transfers, how to be polite
surgical appointmentsMedical talking over the phone. Microsoft, Words
Technology. Basic Coding, I can do ,SpreadSheets.
EKG, medications, check blood sugars
and give injections. Do vital signs,
Dictation.
Vital signs
Nursing
Documentation review
Cash handling
Order entry
Driving
Customer service
Security
Microsoft Access
Clerical experience
Mentoring
Clinical research
Databases
Medical Records
Medical Coding
Insurance Verification
Patient Care
EMR Systems
Triage
Hospital Experience
Clinical Trials
Employee Orientation
Caregiving
Medical Terminology
Medical Scheduling
Awards
Customer service phone services
April 2008
Use of phone working at Portsmouth Naval Hospital. Get Customer service skills.
I also worked at QVC doing Data entry i got lots of rewards for my talk time
Certifications and Licenses
CNA
Certified Medical Assistant
Assessments
Verbal communication Completed
September 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Work motivation Proficient
September 2023
Level of motivation and discipline applied toward work
Full results: Proficient
Attention to detail Completed
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Completed
Medical receptionist skills Completed
September 2022
Managing physician schedules and maintaining accurate patient records
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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