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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Clinton, MD Street Address
SummaryManage and oversee staff, implementing daily procedures, and maintaining all administrative duties and systems ensuring smooth office operations and client/patient flow.Scheduling meetings and appointments with the President of the company working closely as the assistant of operations to him. Ordering office supplies & materials for the company to ensure high levels of organizational effectiveness.Detail-oriented approach to organizing files, scheduling, greeting visitors and assisting clients also providing administrative support to all employees.Organized individual brings background in medical office settings handling clients needs.Hardworking Administrative professional that offers great people skills, organized file management and deep understanding of clients protection, per HIPAA Law.Enhances office operations by staying on top of clients and staff needs. Experience with electronic recordkeeping andinsurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practicedproblem-solver with a friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SkillsCustomer ServiceMulti-Line Phone OperationsDetail-OrientedData Entry SoftwareCustomer ServiceSupply OrderingCPR CertifiedAdministering MedicationsAdministrativeSupport Problem-SolvingAppointment SchedulingTime ManagementCritical ThinkingCleaning and SterilizingPatient SchedulingOffice CoordinationInventory ManagementProcurement AgentBidding SpecialistPrepares ProposalsOrdering & PurchasingProfessional with extensiveexperience in theAdministrative Department.Solid Team Player withoutgoing, positive demeanorand proven skills in establishingrapport with clients. Motivatedto maintain customersatisfaction and contribute tocompany success. Specializein quality, speed and processoptimization. Articulate,energetic and results orientedwith exemplary passion fordeveloping relationshipscultivating partnerships andgrowing businesses and providingresources. Diligent individual withmore than 25 years working as anAdministrative Assistant/SupportMember for multiple organizations inthe Metropolitan Area.ExperienceOffice Manager/ Administrative Assistant 10/2023-Present NOVA Lining Company-Springfield, Virginia 22152Assistant to the President of the Company in daily operations. Responsible for preparing proposals crafting the initial offer, subjected to negotiation with the ability to have time management & critical thinking skills. Request signatures for proposals using Adobe Acrobat. Uploading maps and pictures and dropping them in DropBox. Managed clients and payments through Quickbooks. Handled all accounts payable & receivables. Typing, scanning, copying and faxing documents for submission. Assisted client calls, consulting them when needed. Preparing warranties for clients, Mailing and shipping packages using our electronic mailing system. Check in packages. Order supplies when needed. Worked with Microsoft Suites and other programs, used Teams & Skype for meetings. Finalizing all documents after jobs are performed for a complete submission to clients using before and after scenarios. Managed the day to day calendar to avoid overlapping of jobs. Etc.Administrative Assistant/Data Entry Gateway Healthcare Services - Fairfax, VA - Virginia 06/2019 - 05/2023 Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Gathered information to file appeals for referrals, denials and minimized inaccuracies by maintaining accurate records of approvals.Scheduled patient appointments, accounting for physician availability and optimal patient loads. Conducted patient intake interviews to collect medical information and insurance details. Compiled physical and digital documents, charts and reports. Answered phone calls to provide assistance, information and medical personnel access. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Verified insurance coverage, obtained pre-authorizations and updated charts in fileInteracted with vendors, contractors and professional services personnel to receive medical supplies and equipment, directed activities and communicated through instructionsMonitored Nurses work calendar and scheduled appointments, meetings and travel, filled prescriptions when needed, light duty therapy when necessary, presently assist business with referrals from time to time with compensation.Data Entry United Association National Pension Fund - Alexandria, VA - Virginia 10/2022 12/2022Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.Conducted statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings. Data entry which required review & verification of document editing Data Uploads, Imported & Exported documents and files Researched, reviewed & verified the correction of documents Worked with PDF Files by combining & matchingthem Completed Bank reversal requests followingwritten procedure, utilizedMicrosoftOffice,Excel,Word & OutlookOperated internal software programs such as Workflow, On Base, Slack etc. Verification of Social Security Numbers, Verification Pensioner Benefits Per Auditor request to avoid suspension of benefits Utilized letter writing system, enterprise wide-database systems & electronic records database systems Processed documents required in handling deaths & payments to pensioners, spouse's & beneficiaries ensuring they had the appropriate benefit amounts. Contract ended. Administrative Assistant II/Data Entry Clerk Case Investigator Family Services Specialist for Fairfax County Gov't Fairfax, VA 07/2022 - 09/2022 Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Maintained accurate department and customer records. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization. Provided training to staff assisting them with the use of software in various windows through a Team Application Assisted The Family Services Division with various case loads Created Work Units using WebTop, DCTM (Documentum) ECMS Apps & assigned the cases to the appropriate Case Workers Transferred documents successfully and executed them from ECMS to the new DCTM Files.Performed clerical & administrative duties such as scanning large files, emailing through Microsoft Outlook, light typing, performed work using Excel, and prepared presentations using PowerPoint. Maintained proficient knowledge in most areas of the office, enabling assistance/back-up to the other administrative assistants. Used spreadsheets or databases to organize information and produce standard reports Reason for leaving- Contract expired after execution of old files to new system. Project finished.Service Agent Avis Budget Group - Washington, DC 10/2021 - 01/2022Utilized in-house systems and software to drive customer interaction and communication Engaged with customers to offer product and service solutions and education on terms and features. Explained the amount for expected services and provided detailed answers to customer questions. Contributed to business growth by confirming customer satisfaction with service and quality. Researched coverages under warranties and determined requirements for coverage. Assisted Customers with reservations, business & leisure. Maintained well-developed relationships with customers and fellow employees Collected confidential financial information from clients to construct comprehensive financial plans Suggested add-on services that would be helpful to customers to improve bottom line Maintained high customer satisfaction standards to meet or exceed targets. Informed customers of service specials, completion times and services expenses to provide exemplary customer service Handled customer issues with confidence, using (Skills) to provide effective resolution.In-Home Health Care- Gateway Healthcare Services- Fairfax, Virginia 7/9/2018-10/2021Successfully completed and accredited a nursing aide program as required by law. Performed basic and routine patient in home care for Silverado Memory Loss and Hospice Care Facility apart from in home care. Assisted the clients with personal hygiene, toileting, bathing & grooming; meal preparation & feeding, checked vital signs, assisted with mobility, assisted with appointment scheduling and doctor appointments, maintained records of patient care, condition, progress. Or problems to report and discuss observations with supervisors or case managers. Transported patients to and from the bed, bath, when needed assisted wheelchair, automobiles with dressing as well.Changed bed linens, washing, ironing and other duties pertaining to dressing the clients. Entertained and conversed with or read aloud to patients which kept them mentally healthy and alert. Checked patients pulse, temperature and respiration as well. Administered prescribed oral medication under the written direction of the physician or as directed. Refilled prescriptions when needed.Mercy HealthCare-Fairfax, Virginia 6/1/2017-6/28/2018 Provided routine individualized healthcare such as changing dressing wounds, and applying topical medications to the clients when needed. Monitored and reported changes in health, assisted with transporting the patients to and from the appointments, and wheelchair when needed. Bathing, grooming and feeding the clients, meal prep according to prescribed diets. Checked the pulse, temperature and respiration of the patients. Administered the prescription and refilled them when needed as well.Ultimate Staffing-Arlington, Virginia 6/2015-5/17Provided excellent & professional services as an Administrative Assistant to Concierge throughout the Metropolitan Area. Worked with top companies such as: Better Business Bureau, The Smithsonian, Gates of Hudson, The Buchanan, The Hawthorne, Tysons Towers and other entities. Job descriptions performed: Answered a high volume of calls on a daily basis and assisted with troubleshooting when needed, file managing, data entry and organization of reports,greeted and assisted guests as I was the 1st point of contact, set up conference rooms for business meetings, assisted with confidential files, executed files and created other areas for them as well. Checked in, delivered and sorted packages in the different departments, managed the buildings and helped with project planning with remodeling the units and placing the tenants in permanent residency until the project was finished. Created and calculated rent, inputting them in the system as I collected the rent & prepared the money for bank depositing, assisted Office Manager with activities for the Tenants as well, created maintenance tickets for the maintenance team to resolve, ordered supplies as needed, various electronic duties performed daily using Microsoft softwares and other different applications.Kelly Services-Alexandria, Virginia 10/2017-11/2018 Assigned to conduct independent audits, evaluations and investigations throughout different Wards in the District of Columbia public, private and charter schools to ensure that the students were assigned to their appropriate zone to assure that the financial needs were evenly distributed and met for computers, furniture, and other classroom needs to better assist the needs of not only the children but the teachers and the admin departments as well to help promote positive changes throughout DCPS quarterly & annually. Assisted the managers with the larger audits when needed for the bigger schools ensuring that they were accurate with the counts, clear and concise. Determined the reliability and integrity of DCPS information systems, assessed that the DCPS resources were utilized effectively, efficiently & economically also determined whether DCPS schools, offices and divisions were in compliance with District and federal regulations, policies and laws before the audit was finalized. Promoted to the Auditing Team Lead Manager for my division overtime. Submitted the Audit reports to the Accounting Department for review.Patricias Celebrity Photography-Springfield, Virginia 09/2015-12/2019Assisted on weekends with work traveling to various different areas to help with setups as the musicians got ready for the red carpet, also assisted with interviews of the celebrities as they prepared for the stage. Brokedown the backdrops when needed. Helped out with Security in high volume areas and helped the photographer with setting up and breaking down the equipment. Drove to various locations within a 10 hour radius when needed. Education & TrainingT.C. Williams High School Alexandria, VA Class of 1996 GEDVocational EducationAchieved managing and supporting companies by building through helping with GSA Certification & furnishing bids through Procurement Agencies. Collaborating with HUD and Private clients to help assist clients with Housing Needs to prevent the spread of homelessness and provide resources needed to seek their goals. Collaborated with Auditing Teams and submitted reports in Washington, DC Area Public Schools to provide continued finances to Schools for Supplies & Equipment, then submitted all Data to Accounting Firm, mastered College level mathematics. |
