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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILE OF QUALIFICATIONSMore than 18 years of in-depth experience in customer service, loan servicing, documentation, accountmanagement, reporting, regulatory compliance and problem resolution.Bachelors of Science degree in Workforce Education and DevelopmentWell-organized multitasker with strong detail orientation.Self-driven team player with strengths in communication and developing interpersonal relationships.Possess excellent planning, organization, time management and decision-making skills.Strategically coordinate and collaborate with various professionals to maximize performance in facilitatinggoals and attaining operational excellence.Proficient in Desktop Underwriting Loan Prospector Advisor, Microsoft Office and Encompass.Have TRID experience.Employee of the Quarter numerous times in 2005, 2007, 2008 and 2009.Top Loan Producer in 2015 and 2017.CAREER TRACKMortgage Loan Processor, American Internet Mortgage, Inc 10/2014 07/2018Knowledgeably collaborated with members and external companies regarding loan regulatory compliance.Exhaustively reviewed conventional, Jumbo and VA loan applications, communicated with borrowers andanswered all questions regarding applications status & processes.Educated customers on loan standards & qualification criteria and gathered required documentation forUnderwriting review.Conducted follow-up communications with applicants and prepared loan packages for submission tounderwriting.Ordered and communicated with 3rd party vendors.Obtained and verified all underwriting conditions are received and cleared by underwriting.Utilized and assisted team lead with loan process for self and other team members.Provided senior management with critical tools for evaluating performance and defining future businessstrategies by creating and presenting detailed monthly reports.Mortgage Processor Counselor, Navy Federal Credit Union and Aerotek 10/2012 11/2013Knowledgeably collaborated with members and external companies regarding loan regulatory compliance.Exhaustively reviewed conventional and VA loan applications, communicated with members and answeredall questions regarding applications status & processes.Educated customers on loan standards & qualification criteria and gathered required documentation forUnderwriting review.Conducted follow-up communications with applicants and prepared loan packages for submission tounderwriting.Ordered and communicated with 3rd party vendors.Obtained and verified all underwriting conditions are received and cleared by underwriting.Provided senior management with critical tools for evaluating performance and defining future businessstrategies by creating and presenting detailed weekly reports.Patient Account Representative, Center for Sight and Landrum 06/2012 10/2012Proficiently collaborated with insurance companies regarding invoicing, past-due collections, claim denialsand appropriate documentation.Stringently verified accuracy of all insurance & demographic information, denials and rejected invoices.Drafted comprehensive Aged Reports and followed up with patients.Travel Clerk III, Data Monitor Systems and Crown Management 05/2005 01/2012Efficiently processed large volume of documentation and diligently ensured high levels of accuracy.Skillfully coordinated between agents, military personnel, third parties and service members families.Continually evaluated and revised quality, efficiency & accuracy standards to improve operations.Teller III, Telco of Florida Federal Credit Union 07/2000 05/2005Comprehensively evaluated customer requirements and skillfully nurtured mutually-beneficial relations withclientele.Accurately processed financial transactions and ensured provision of superior customer service.Knowledgeably instructed new personnel.EDUCATIONSouthern Illinois University-Carbondale, Pensacola, FLBachelors of Science - Workforce Education and Development 2008Pensacola Junior College, Pensacola, FLAssociate of Arts - General Studies 1999 |
