Candidate Information Name Available: Register for Free Title Technical Support Customer Service Target Location US-AL-Birmingham Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYTalented Technical Support Representative with gift for understanding needs of bothbusiness and home users. Versed in troubleshooting and desktop support on Windows,Linux and Mac systems. Proven skill in resolving problems quickly on first call.SKILLSCustomer Satisfaction Complaint ResolutionData Recovery Spanish InterpretingMS Office Proficiency Microsoft WordTroubleshooting and Assistance Diagnostics and RepairEducational SupportCustomer Service ExpertiseWork History12/2020 to Current Bilingual Technical Support SpecialistCostco  Remotee Assisted customers in identifying issues and explained solutions to restore serviceand functionality.e Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.e Collaborated with supervisors to escalate and address customer inquiries ortechnical issues.e Used ticketing systems to manage and process support actions and requests.e Offered troubleshooting of connectivity issues across networks such as Wi-Fi,cellular and electronics.08/2019 to Current Bilingual Customer Service RepresentativeWells Fargo  Remotee Communicated with management when customer issues escalated and worked tofind resolutions.e Identified and responded to customer requests and concerns through email, onlinechat and phone for both English and Spanish-speaking customers.e Resolved concerns with products or services to help with retention and drive sales.e Answered up to 100 calls per day in busy, fast-paced office for both English andSpanish-speaking customers.EDUCATIONAssociate Degree In NursingECornell - OnlineLANGUAGESEnglishee eeNative or BilingualSpanisha ee ee ee eeNative or Bilingual