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Candidate's Name
Crowley, TX, Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly Personable customer service professional with over 15 years of experience in account management, claims, and sales processing. Assisted in call-center operations within the travel, insurance, and entertainment industries.EXPERIENCEECT/Dispatcher Dec 2017 - PresentSwift Transportation, Cleburne, TXDevelop delivery routes and maintain contact with drivers throughout the day. Collaborate with managements to modify daily routes to maximize customers requests. Act as a communication liaison through the two-way truck radio system and answer incoming phone requests from drives on the road. Cultivate strong relationship with drivers and customers to reduce stress that comes with last minute schedule changes. Monitor and sudden road changes due to weather or road construction to better assist drivers to minimize late arrivals of the product. Run daily reports for companyOffice Manager May 2012 - May 2013Rainey Pool Company, Lancaster, TXAssist with all scheduling for service tech and maintenance techs. Assisted with all customer service calls as well as adding new customers to the list thru Microsoft excel. Handled all customer contracts and accounts. Monitored all inbound and outbound calls for customer service.Property Manager Apr 2010 - Apr 2011Diamond Self ManagementProvided customer service to both internal and external customers. Maintained onsite inventory and service orders. Assisted with auctions on property before and after. Properly cleaned empty units. Assisted with daily online payments, printed and applied to accounts as well as uploading daily reports to system. Properly documented and logged distribution of property/office files, lease applications and auction files.Department Manager Sep 2006 - May 2009Atwoods Home and Ranch, TXAssisted with merchandising of items and pricing. Provided employees with tools to maintain and increase service levels to both internal and external customers. Worked closely with other departments to promote sales contests, clarify information, and distribute reports. Instrumental in improving customer satisfaction ratings through knowledge of products and pricing changes.EDUCATIONHigh School DiplomaRusk High School, TXSKILLSIntermediate in: Talent for identifying customer need