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Holly Springs, NC  PHONE NUMBER AVAILABLE  EMAIL AVAILABLETRUSTED PROJECT MANAGEMENT PROFESSIONALBusiness Intelligence Specialist  Senior Program ManagerData-Driven Insights  Agile Project Management  Strategic Decision-MakingAdapted To Change  Created and Implemented Data Governance & Reporting ProcessesWORK EXPERIENCEAltera Digital Health, Raleigh, NC May 2022 - March 2023Program ManagerCreated, implemented, and automated the daily refresh of Power BI dashboards and analyses for key corporate business metrics based on multiple sources such as Azure DevOps and Oracle.Managed compliance review of all product submissions in support of SOC2 (Service Organizational Controls), SOx (Sarbanes-Oxley) Financial Controls, and ISO 9002 Quality Management System.Steered global team using SAFe methodology by performing the role of Scrum Master.Created and implemented data governance process for multiple development teams within Microsoft Azure DevOps, increasing compliance and data accuracy by 15%.Allscripts, Raleigh, NC April 2017 - May 2022Program ManagerPerformed quality audit reviews for Software Capitalization and Technological Feasibility Assessments under ASC 350-40 and ASC 985-20, confirming compliance with industry standards.Gained Certified SAFe 5 Scrum Master credential and effectively deployed skills within an extended, diverse team utilizing the SAFe methodology.Orchestrated the successful shift of outdated business metrics from Excel and PowerPoint to advanced Power BI dashboards, improving data analysis capabilities by 30%.Allscripts, Raleigh, NC Oct 2008 - April 2017Project ManagerTransitioned from the outdated Excel-based Management System to a modern reporting cadence for Operations Review meetings, improving efficiency and accuracy by 15%.Supervised cross-functional teams, providing updates on customer migrations from MyWay app to the Professional Suite in a new hosted environment.Participated in process improvement programs, leading to the successful creation of the Portfolio and Solution Delivery Framework.Misys Healthcare Systems, Raleigh, NC Aug 2005 - Oct 2008Project ManagerAssumed ownership of the complex corporate Management System, an interconnected Excel workbook collection generating monthly tracking sheets.Led project management for R&D teams in the U.S and India, including employees and contractors.Constructed a monthly process for compiling and reporting product-based customer counts.Selected as a pioneering member of the corporate Program Management Office.EDUCATIONComputer Systems Institute, Pittsburgh, PAAssociates, Specialized BusinessTECHNOLOGIES, CERTIFICATIONSTechnologies: Microsoft Project, Clarity PPM and Workbench, Microsoft Office Suite, SharePoint, Visio, Microsoft Power BI, DAX, Microsoft Azure DevOps, Microsoft Team Foundation Server, Microsoft Visual Basic for Applications, Cognos Impromptu and PowerPlay, SQL Server, Informix, Access, Oracle, Jira, SalesforceCertifications: Project Management Professional  PMP  Certified SAFe 5 Scrum Master