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HLISAHINESMAN(CCMA)PHONE NUMBER AVAILABLEEMAIL AVAILABLEomAtlanta, GA 30311SUMMARYCERTIFIED MEDICAL ASSISTANT Compassionate, devoted and enthusiastic Medical Office professional with a varied range of experience in Medical Assisting and Hospitality; possess over ten years of successful experience in a wide range of medical specialties which include Cardiology, Pediatrics, Family Medicine, Kidney/Hypertension, Internal Medicine and OB/GYN. Effortlessly established and maintained many positive relationships with a vast range of parents and patients.SKILLSObtaining vital signsPhlebotomyAdministering medications andinjectionsElectrocardiography (EKG)Specimen collection and processingAppt schedulingAdministering PFTsInsurance verificationCERTIFICATIONSCertified Clinical Medical Assistant (CCMA) - NHA CPR, First Aid, BLS, AED HIPAA OSHA EXPERIENCEPatient Service Representative IIAtlanta, GAQuest Diagnostics/ Sep 2022 to CurrentGreets patients and directs them to lab drawing station. Verifies demographics, insurance information and collects payments. Uses Phlebotomy skills to obtain blood samples for a wide range of laboratory tests. Maintains a clean and sanitized draw station.Performed venipuncture and other blood collection procedures according to established standards.Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.Verified patient information prior to specimen collection. Processed samples accurately and efficiently.Collected specimens from pediatric, adult, geriatric, and special needs patients. Followed all safety protocols when handling hazardous materials. Monitored inventory levels of supplies used in phlebotomy services. Prepared specimens for transport to external laboratories. Adhered to HIPAA guidelines regarding patient privacy. Provided excellent customer service while interacting with patients. Responded quickly and effectively to emergency situations. Maintained accurate records of collected specimens and test results. Medical AssistantRoswell, GAShivani Healthcare of Georgia/ Sep 2020 to Dec 2021 Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.Scheduled appointments for patients via phone and in person. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.Efficiently performed insurance verification and pre-certification and pre-authorization functions.Contacted pharmacies to submit and refill patients' prescriptions. Assessed, documented and monitored vital signs for patients within outpatient setting. Administered rapid tests for COVID and strep to help clinical staff assess conditions. Followed principles of asepsis and infection control to meet patient safety guidelines. Medical Assistant ExternAustell, GANissi Family Medicine/ Jul 2020 to Aug 2020(180 Clinical Hours)Managed patient check in/outAnswered phone calls and scheduled patient appointments Gave injectionsAdministered strep and TB testsEKG'sCompleted sports/school physical formsPerformed routine dip stick, vision and hearing tests. Rendered patient triage and updated patient information utilizing Athenanet and Epic Collected urine specimen and performed and processed lab testing PhlebotomyBanquet ServerAtlanta, GAPiedmont Driving Club/ Oct 2019 to CurrentArranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.Collaborated with host, bus person and cook to serve up food and beverage options. Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.Server/Warehouse WorkerAtlanta, GATemp AgencyWorked at various universities, hotel throughout the city. Medical AssistantAtlanta, GAAll Medical Personnel/ Jan 1998 to Jan 2008Took and recorded vital sign measurements.Administered hearing and vision testsAdministered immunizations and charted resultsEKGsCollected and prepared specimens for labsInterviewed and engaged patients to obtain medical history, chief complaints and vital signs.Educated patients about medications, procedures and physician's instructions. Contacted pharmacies to submit and refill patients' prescriptions. Assessed, documented and monitored vital signs for patients within outpatient setting. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.Followed principles of asepsis and infection control to meet patient safety guidelines. EDUCATION AND TRAININGFortis College Sep 2020Smyrna, GAGPA: 3.77, Dean's List