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Candidate's Name
Street Address  (Cell) PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary: Dependable self-driven experienced healthcare worker that offers exceptional service, communicating with customers, handling customer issues and answering questions related to company needs.Professional Experience:MetroHealth System, Cleveland, OH May 2021  July 2021Health Information AssociateMaintaining and recording medical data into the electronic health record; release of medical information; forms completion; medical records documentation management to include prepping, scanning/indexing and quality analysis of paper medical record documents into the electronic health record (EHR) medical record storage and maintenance.Veterans Affairs Cleveland Regional Office, Cleveland, OH Jan 2017 -Jun 2020Legal Administrative SpecialistExplained to veterans the necessary documents needed to facilitate timely processing of claims and provides assistance in obtaining and completing such documents and forms as required by the type of claim being submitted.Explained decisions made by the VA and communicates the reasons to the claimant for these decisions, orally or in writing. Answered incoming calls to the National Call Center to set up health benefits for multiple client-teams, assisted with directing customers to carriers, providers, vendors regarding their benefits.Cleveland Louis Stokes Medical Center Cleveland, OH May 2011 -Jan 2017Patient Service Assistant / Health TechnicianReceived and processes applicants for admission and outpatient treatment, determinations of patients' eligibility for benefits, counsel patients, families, and agency employees on benefit entitlements and interpret admission and outpatient policies to patients, families, agency employees and veteran's organizations.Utilize outside resources such as VIS (veterans information system) and ESR (enrollment systems redesign) to obtain military records, compensation and any other information needed to determine if patient is eligible for services.Education:EKG Technician, Cleveland State University, Certificate, Cleveland, OH 2009Health Information Specialist Certificate, TechSkills Independence, OH 2007Medical Billing & Coding, Cuyahoga Community College Cleveland, OH 2008Criminal Justice for Corrections, Jackson Community College, Jackson MI 1998Medical Insurance, Certificate, Jackson, MI 1999Medical Assistant, Woodland Job Center, Cleveland, OH 1979Job Related TrainingAbility to effectively interpret and communicate oral and written instructionsAbility to use computer software for data entry and execution of office automationAbility to demonstrate exceptional customer service to internal/external customersKnowledge of appropriate medical administration related laws, policies, guidelines, and regulationsKnowledge of medical billing, ICD-10 coding, scheduling appointments, checking patients in and outExperience in Phlebotomy, specimen processing inpatient and outpatient, data entryExperience as nursing assistant taking patient vital signs documenting input and output