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General InformationCandidate's Name
Street Address  - PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryResults driven individual that strives to provide customers an exceptional buying experience. Proven leader and entrepreneur with excellent communication skills, adept at prioritizing activities and managing multiple projects. I am a team player that is passionate about being a champion for the organizations values.Call It New  Business Owner (2001  Present)Responsibilities include: Owner of an antique and vintage furniture business that utilizes my artistic talents to create one of a kind pieces. Create, restore, refurbish pieces with a unique flare while putting the customers needs at the forefront. Promote and advertise pieces on social media to generate interest and sales. Maintain all client, administrative and financial records. Self-motivated and focused on achieving the highest level of customer satisfaction. Hannoch Weisman Law Firm - Office Manager (1994-1999) Responsibilities Included: Provided administrative support to attorneys that included, compiling and assembling legal briefs, gathering and maintaining firms law library, organizing case files, filling out legal forms required for courtroom requests. Managed day to day office operations, including answering telephones, maintaining calendars, organizing meetings and welcomed clients to the firm. Advocated and supported the organizations core values and objectives by inspiring others through my words and actions.MCI Telecommunications - Customer Service Manager (1986-1994) Responsibilities included: Managed and directed customer service representatives that focused on delivering an exceptional level of customer satisfaction. Supported and trained employees on all internal organizations policies. Assisted in preparing budget and staffing levels for management review. Managed customer feedback through internal ticketing system, email and phone messages. Followed up and assessed customer complaints to identify gaps in process. General InformationPace Net Telecommunications  Customer Service Representative (1981-1985) Responsibilities included: Open and maintain customer accounts by recording account information. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Manage large amounts of incoming calls, kept records of customer interactions, process customer accounts and file documents. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Education & Skills Certified Musical/Theatre Coach - UCLA/Montclair Univesity College Proficient in MS Word, Outlook, Excel, PowerPoint Applications Professional Organizer and Stager Certified Massage TherapistReferences available upon request.Lois VitielloResumePage 2