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Customer Service Claims Adjuster Resume ...
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Title Customer Service Claims Adjuster
Target Location US-VA-Dryden
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE-My objective is to obtain a remote Entry Level Claims Adjuster position, whereby I may utilize my broad insurance knowledge and outstanding customer service skills to create a successful new career.EDUCATION1996 Virginia Tech Blacksburg, VA B.S., FinanceLICENSESVirginia Resident Life Health and AnnuitiesNon-Resident licenses in AL, AK, FL, IA, KS, MI, NC, ND, NJ, OH, SC and TNEXPERIENCE2021  Present Willis Towers Watson Remote Benefits AdvisorSales of Medicare and non-Medicare health insurance products in various statesAssist with enrollment into employer sponsored HRA plan or making plan selection using Premium Tax CreditsAids educates the customer on the reimbursement claims process2020  2021 Sykes Remote Quickbooks Online Customer Service RepresentativeTroubleshooting and problem solving of low to complex software, billing and payments issues2019 - 2020 TempurPedic Duffield, VA Materials HandlerSafe accurate and efficient operation of forkliftProvide accurate and timely delivery of materials for processing in order to minimize downtime and enhance maximum productivityAccurate inventory control2017-2019 Wal-Mart Jonesville, VA CAP2 Associate-Efficient, safe and accurate reception of freight into the receiving area utilizing powered lifting equipment and teamwork-Accurately check invoices for precise order delivery-Staging of goods to be distributed throughout the sales area-Accurate stocking of various areas, while maintaining excellent customer service-Price changes and inventory control-Use of PLE for moving various freight as needed (forklift, walkie stacker, electric pallet jack)2016-2017 Risk Management Programs Roanoke, VA Claims AssociateAdministration of insurance claims, including workers compensation, student accident and property damage claims for municipalities and partnering government entitiesFirst Notice of Loss contact point for all claims in assigned territoryResponding to customer inquiries and maintaining claim informationOperate within a team environment to accurately make most informed decisions within confines of the Virginia Insurance Risk Pool contract guidelineEffectively communicate with claimants and VIRP members to provide comprehensive communication regarding the claims process2008-2016 UPS Roanoke, VA Package Handler / SorterEnsure accurate package distribution while maintaining maximum productivity and safety practicesOperate lifting and transporting equipment (i.e. forklift, train, and electric pallet jack) with maximum efficiency and safetySafety Committee Co-Chair for 3 years in which safety oversight is managed and continual improvement practices are introduced2012-2013 Home Depot Roanoke, VA Pro LoaderWork with Pro Desk to achieve efficient and accurate order fulfillment, using various PLE as requiredReceipt of goods, overseeing accurate invoicingProviding outstanding customer service and sales assistance2004-2007 Myers Insurance Agency Pennington Gap, VA Managing AgentResponsible for all day to day activities of agency such as: sales of all new property and casualty policies, payment processing; policy endorsements, and customer correspondenceIssuance of payment and performance bondsDaily cash management including payments, collections and deposits2002-2004 GEICO Fredericksburg, VA Sales Management Trainee /Team LeadSupervised team of ten Sales Representatives: providing performance review, motivation and quality controlParticipated in special projects such as Delight and Review Team that educated customers on policy coverage and servicesObtained property and casualty licenses for VA, DC, MD, DE, OH, WV, TN, CT and GA-Direct sales of new auto policies via telephone and internet1999-2001 Home Shopping Network Roanoke, VA Sales Supervisor-Won Team of the Quarter award six consecutive times-Awarded Best Overall Supervisor for 2000- Provided leadership and motivation to over 50 sales representatives in order to achieve project quality and production objectives-Administered counseling, positive reinforcement and corrective action as needed to meet departmental and client standards-Reviewed daily statistics and reports to ensure accuracy of procedures, client specifications and productivity standards1998-1999 First Union Roanoke, VA Licensed Financial Specialist-Obtained Series 6 & 63 licenses-Primary responsibilities included investment counseling, retirement planning, loan decision making, and new account opening -Educated teams of employees in areas of investment product knowledge and referral quality

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