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Title Customer Service Data Entry
Target Location US-GA-Atlanta
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Candidate's Name
Insurance Adjuster/Inside Desk ExaminerCell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a long-term position within a well-established organization that has growth opportunities.Professional adjuster / examiner of property/ auto/ commercial liability/ claims call center adjuster. 7 plus years of combined experience in the insurance industry. Research & investigation, examining claims from beginning of claim to end. Servicing insured and claimants with excellent customer service, data entry, and multiple Microsoft products for problem- solving.ExperiencePerformed as a Desk adjuster, Commercial liability, and General claim examiner for Property & Casualty,Examined claims from beginning to end Investigated, analyzed, and determined the extent of the claim as the claim owner. I made first contact with insured (FNOL) typed statements, documented conversations, used programs that were acclimated for that company, I reviewed declaration policies, investigated priors, I sent FA inspection assignments out to damaged auto or property, I also handled bodily injury, slip and fall cases, I also handled Property damage to dwellings and Auto damage claims, I notated and documented conversation related to claim. When going over our field adjusters estimate, sometimes it was necessary to collaborate the estimate if needed, I would set up reserves due to the outcome of the claim. Letters were sent upon determination of the claim for resolution such as. Demand letters, adr, spol, supplement, denial, partial denial, and if it was determinte to be a paid claim then payment letters were mailed with pay. I negotiated settlement with Attorneys, AOB, PA, by keeping close correspondence with them. 10 to 15 claims were closed weekly as an examiner/adjuster. Duties performed as an outside Field Adjuster:Observed damage to dwelling property, taken photos of right, left, front, and back elevations of property, observed roof for damages completed test square, observed interior, also personal property(contents) sketched property, wrote estimate of damages of property, discussed claim with insured while giving excellent customer service. Performed as an auto adjuster:Worked as auto adjuster for Crawford and company adjuster service and Pilot catastrophe services, Cru adjusters: Giving excellent customer service, ecta, BI, Total loss, Subro, Supplements, obtained police reports, contacted insureds or claimants for fnol, set up body shop appointments also set up car rentals, Obtained MVR title, researched tax brackets by county and state before making payment, researched and reviewed declaration policy for prior losses, settled claim, sent out appropriate letters, made payments Computer software skill set.Finesse/ Xactanalysis / Xactimate / Guidewire / Claims pro/ CMS/Stingray / WestPoint / Majesco/ CCC One Auto program / One Note / Mitchell/ Auto Dex/ Share point/ MS Office Licenses current: FL Home state license# - w298122 Non- resident state & licenses #TX, # 2072814 WY, # 319509 IN, # 3807068 MT, #PHONE NUMBER AVAILABLE UT, # 939843 SC, # 17804384 KY, # DOI-1212932 NV, #3807277 VT, # 208146 GA, # 3059689 ME, # PHONE NUMBER AVAILABLEWV, # 17804384 ID, # #938017 MS, # 10417680,Work experienceCrawford & CompanyType of work: Commercial liability & Property, Carrier: Hiscox from 09/2021- 02/2023 contract work.CRU AdjustersType of Work: Property field adjusterCarrier Citizens insurance, 1/2021  8/2021 (temp. contract)Q-Temps Staffing.Type of Work: Claims examiner, Carrier Oak Insurance 7/2020  11/2020 (temp. contract) CRU AdjustersType of work: Auto desk adjuster, Carrier TD insurance 7/2019  5/2020 (temp contract)FKS Claim ServiceType of work: Inside claim examiner, Carrier Heritage insurance 1/2019 - 7/2019 (temp. contract)Lozano AdjustersType of work: inside property adjuster Carrier, Anchor insurance 7/2018 - 12/2018 (temp. contract)Pacesetters Claims service.Type of work: Inside property adjuster, Carrier Am Fam insurance 10 /2017- 06/2018 (temp. contract)Crawford and companyType of Work: Auto property damage carrier State Farm 8/2016-10/2017 (temp contract)Pilot catastropheType of work: Auto adjuster, Carrier, Allstate insurance, 12/2015 - 7/2016 (temp. contract) EducationTechnical College System of Georgia- High School Education Diploma 1987Springfield College- Human Services 2010- 2012AE21-All Lines Insurance adjuster trainingVolunteer workof the Red Cross since June 1st, 2011,Volunteer- for Rays of hope walk-a-thon.Volunteer -Autism  walk-a-thon.CommentsDue to certain time lapse in work history, Covid was a factor and taking care of emergency family issues.

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