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EMAIL AVAILABLE PHONE NUMBER AVAILABLEOverviewRestaurant professional with over 23 years of restaurant experience in increasing sales, reducing costs, developing, and retaining top talent.ExperienceFocus Brands LLC (Moes Southwest Grill) Atlanta, GA Aug 2018 - July 2023Franchise Business Consultant May 2021 September 2023Provide training and support to Franchisees in a given region to increase operations and profitability; as well as ensure compliance with Brand marketing, product, and service standards, according to brand/franchisee agreement.Quickly identify performance evaluation successes or issues and effectively communicate with Franchisee and operators for resolution.Provide support to Franchisees on profitability and the establishment of sales and operation goals.Provide guidance and support for restaurant openings in a given region, and ensure communication and compliance with the operations, marketing, training, and IT teams is consistent and effective.Meet with Franchisee and Operators to conduct quarterly business planning sessions.Identify areas of opportunity, as well as areas of success, based on in-person observation of operations and analysis of specific KPIs (Key Performance Indicators.)Provided support and training to markets during promotional events, as well as support the internal corporate team with training and support for special events and brand conferences/events.Franchise Operations Consultant April 2019 - May 2021Conduct audits within the Moes system to ensure brand and food safety standards are being followed. Identify areas of opportunity for franchisees and operators, along with providing guidance on how to elevate operations. Finding areas of success and providing recognition to individuals and teams that consistently operate at a high level.Continue to assist the Training Team with NROs.Provided support and training to markets during promotional events, as well as support the internal corporate team with training and support for special events and brand conferences/events.Field Training Manager July 2018 April 2019Successfully conducted dozens of new restaurant openings (NROs) within the Moes system.Identified and monitored training needs within the organization; assisted in the organization, designing, planning, and implementation of training programs and procedures to fulfill those needs.Provided in-field pre- and post-opening training and support for emerging markets.Liaised closely with department heads and third-party vendors to ensure logistics, operations, and procedures allowed for an effective opening.Assisted the Operations Team with conducting ROSE (Internal Audit) reports.Established and maintained expertise in all areas of subject matter taught.Provided support and training to markets during promotional events, as well as support the internal corporate team with training and support for special events and brand conferences/events.Chronic Tacos Vestavia Hills, AL April 2017 July 2018Director of OperationsLearned the concept, recipes, operations, and culture from the corporate headquarters in Dana Point, California.Completed training and all requirements ahead of schedule; facilitating a return to support the build-out, arrange vendors, and hire managers.Trained new managers in North Carolina, at two different locations, over a two-week period.Recruited, interviewed, hired, completed HR files, and trained all 35 employees at new location.Organized and oversaw logistics of restaurant opening, including all food and beverage orders, small wares, equipment, and marketing materials.Moes Southwest Grill Birmingham, AL June 2011 April 2017District ManagerResponsible for the successful operations of 10 locations in Alabama.Oversaw 2 Area Managers, 2 Catering Directors, 10 General Managers, and 180 - 220 employees.Increased sales annuallyReduced turnover by elevating the culture within each restaurant and within the company by, most notably, leading by example.Increased catering sales each year by ensuring that catering operations and the proper training of all employees were a paramount focus for each location. Our team won several awards recognizing our teams excellence in sales and operations.Planned and organized multiple catering events of 10K - 12K people.Facilitated the remodeling of 4 locations and the build-out of 3 new restaurants.Trained and promoted multiple employees to assistant manager, general manager, and area manager roles.Maintained exemplary ROSE, Steritech and health department scores at each location.Moes Southwest Grill Birmingham, AL Jan 2003 June 2011General ManagerManaged 4 different locations in the Birmingham area.Increased sales 5% to 10% at each locationReduced employee turnover at all locationsIncreased catering sales by at least 8% at each locationPromoted and trained a replacement GM at every location by identifying and developing top talent.Maintained exceptional scores on ROSE, Steritech and health dept. audits.References: available upon request |
