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 Candidate's Name
Street Address  S 16th StreetAllentown PA Street Address
SummaryI am a well seasoned Customer Service Agent with over 20 Years Experience in personal and client Customer Service in all aspects of Customer Service and I strive at keeping relationships great the Customers as well as Employees.I am a firm believer in in Company policies, rules and regulations and getting positive results in all that I do.I am a goal setter and a Team Player, therefore, I work hard to meet and exceed the goals I set for myself whether they be daily or long term goals.I in turn get satisfaction knowing I helped someone and possibly made their day a little easier and treated my coworkers with the upmost RespectEmployment Historyam currently on Assignment with Coworx Staffing Services and have been in their employ for 9 years and I do work for AT&T.For the first 3 years I assisted Customers with ordering and advising on product choices and selections while promoting other Products the Company offers.Now I process orders that regular Agents within AT&T's Company base can t complete, I add promotions that can t be added by others.  I help other Centers with their order processing. SkillsTraining and DevelopmentFile/Records MaintenanceResults-OrientedOperations ManagementMet with Management one-on-one numerous times thought a year to discuss selling obstacles, delivering effective suggestions and reliable sales techniques for quick resolution.Excel in Working with multiple computer systems, having several job tasks at the same time, DeadlinesOrder ProcessingConflict and Dispute ResolutionTime Management SkillsMicrosoft Office and Microsoft EXcelExcellent CommunicationPositive Learning ProcessClient-FocusedUse to Management ChangeGreat Typing and Computer Skill



I set personal goals for myself that help me exceed and excel my required work production every day. I am always working at learning new things that will help me excel in what I do.
 I always offer my assistance to aide my Team in any way.