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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE + McHenry, IL Street Address
SummaryBusiness-minded professional tackling any job task with gusto and precision. DeterminedFront Office Supervisor delivering exceptional service and responding to questions andinquiries quickly. Demonstrates positive attitude and readiness to adapt to differentsituations.Highly-motivated employee with desire to take on new challenges. Strong worth ethic,adaptability and exceptional interpersonal skills. Adept at working effectivelyunsupervised and quickly mastering new skills.Skills+ Inventory Management + Goal SettingStaff Training + Performance MonitoringTeam Leadership + Employee MotivationStaff Management + Staff SchedulingMultidisciplinary Collaboration + Assignment DelegationCustomer Service + Customer Service ManagementProblem-Solving + Performance AssessmentPolicies and Procedures + Department OversightImplementationExperience05/2016 - CurrentOperations Manager, CVS Pharmacy, McHenry, IL+ Managed scheduling, training+ Addressed customer conceins with suitable solutions,Motivated and evaluated personnel for performance improvement and goalachievement.Delivered positive customer experiences by implementing effective quality assurancepractices,Tracked and replenished inventory to maintain par levels,Improved morale and management communicationCollected customer fees, managed refunds and provided complete salesdocumentation,Unloaded and Work freight on a weekly basis,Helped and answered customer questions while leading them to items needed06/2012 - 06/2020Support Manager, Walmart, McHenry, IL+ Provided ongoing training to maintain productivity and effectiveness of staff.Monitored staff interactions with customers to provide real-time coachingEvaluated performance of support staff and provided coaching to improveperformance.Consulted with customers to gather and define requirements,Delegated work to staff, setting priorities and goals.Resolved customer inquiries and complaints requiring management-level escalation,Mediated conflicts between employees and facilitated effective resolutions to disputes.Completed thorough opening, closing and shift change functions to maintainoperational standards each day.Recruited and trained new employees to meet job requirements,Provided leadership, insight and mentoring to newly hired employees to supplyknowledge of various company programs.Assigned work and monitored performance of project personnelReviewed employee performance and provided ongoing feedback and coaching to driveperformance improvement.Reviewed completed work to verify consistency, quality and conformance.Team Leader, DOVENMUEHLE, Lake Zurich, IL+ Offered training and support to keep team members motivated and working towardobjectives.Delegated dally tasks to team members to optimize group productivityKept work areas clean, neat and free of safety hazards to maximize efficiency.Motivated and empowered team members to build customer satisfaction and loyalty tosupport retention and growth,Reviewed completed work to verify consistency, quality and conformance.Assigned projects and distributed tasks to team members as per area of expertiseFostered positive employee relationships through communication, training anddevelopment coachingConferted with other supervisors to coordinate operations and activities within orbetween departmentsMaintained positive working relationship with fellow staff and management.Identified needs of customers promptly and efficiently.Displayed strong telephone etiquette, effectively handling dificult calls,Education AndTraining06/1985High School DiplomaMcHenry Weat Campus, McHenty, IL |
