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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Nautica Lake CircleGreenacres, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To obtain a position in a multinational company that will utilize my computer knowledge and is a team player in the growing company's success.Education: Microsoft Certified Solutions Expert (MCSE) present Microsoft.Azure Foundation (AZ900) Azure Admin (AZ104)Certifications: Microsoft Certified Systems Administrator (MCSA) Pc Professor W.P.BCompTIA A+ Pc Professor W.P.BITIL Foundations Dell INCInformation Security Awareness- FortinetProfessional Experience:TWS 06/2023 PresentInstallation and support of software applications.Installation, setup, and support of PCs, printers, and other peripheral devicesKnowledge of Windows 10 and 11 OS and productivity applicationsProvide mobile user support remote connectivity.VIP / Executive white-glove supportAzure AD / Unlock user accounts and create new user accounts.Exchange onlineMaintain positive relations through effective customer follow-up.Manage assigned tickets to determine if an issue can be resolved or select the appropriate group for escalation. Ticketing system Fresh ServiceAV Conference room supportProvide support with Sopho VPNCreating user in on prem AD08/2022- 06/2023 Group 1001IT Infrastructure Analyst / ContractorInstallation and support of software applications using Intune.Installation, setup, and support of PCs, printers, and other peripheral devicesKnowledge of Windows 10 and 11 OS and productivity applicationsProvide mobile user support remote connectivity.VIP / Executive white-glove supportMimecast issue/ administrationDUO log-in issue/ administrationAzure AD / Unlock user accounts and create new user accounts.Exchange onlineIntuneMaintain positive relations through effective customer follow-up.Manage assigned tickets to determine if an issue can be resolved or select the appropriate group for escalation. Ticketing system Service Nowfile permissionIntune software deploymentAV Conference room supportOffice 365 AdministrationOneDriveJAMF 100/ setup and configured iPhone09/2019 06/2022 Newell Brands, Boca Raton FLSr Analyst Field Service/ ContractorInstallation, setup, and support of PCs, printers, and other peripheral devicesReimage Laptops and Desktops using MECM/Pxe boot.Installation and support of software applicationsKnowledge of Windows OS and productivity applicationsAnswering technical/support questions for the user communityDiagnosing, troubleshooting, and resolving hardware and software problemsEnsure technical incidents/tasks are processed and completed promptly and accurately.Provide correct routing and escalation when required.Communicate the status of issues with the requestor and management in writing and verbally.Contribute to a positive and cohesive team.Provide mobile user support remote connectivity.Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate strategies, and give an overview of current IT policy regarding using such systems.Manage assigned tickets to determine if an issue can be resolved or select the appropriate group for escalation. Ticketing system Service NowMaintain positive relations through effective customer follow-up.Reset user password in AD.Unlock user account in AD.VIP / Executive white-glove supportProvide instruction and maintain team conference room.Maintain and organize inventory / Disposal.Mimecast issueSetup and configured iPhone10/20176/2019 NTT DATA Services, Boca Raton, FLClient Tenet HealthSr. Desktop Support TechnicianInstallation, configuration, and troubleshooting of Microsoft Office Productsdocument, interpret, and track customer trouble calls and ensure resolution using Remedy helpdesk software.Maintain and inventory with the KACE system.Perform desktop computer updates to safeguard from malicious viruses.Build\deploy new workstations (desktops & laptops).Install\upgrade hardware\software on Windows workstations.Troubleshoot and replace laptop and PC hardware.Office 365 supportManage customer issues and requests by creating, tracking, and documenting technical solutions.Ad laptop desktop into an active directory (server 2012)Reset user password in active directory (server 2012)Unlock user account in active directory (server 2012)Reimage laptop /desktop VIA network/ pxe boot (Kace Server)Support remote users VIA LogMeIn.Installing and setting up office/cubes for new and existing employees, relocating phones, monitors, docking stations, UPSInitialize computer workstations and install external peripherals and internal core workstation components.Processes help desk requests on time to define incident/request/problem ticket SLAs.VPI / Executive white-glove support03/2009 10/2017 NTT DATA Services, Boca Raton, FLClient ADT/Tyco SecuritySr. Desktop Support TechnicianProcesses help desk requests on time, adhering to defined incident/request/problem ticket SLAs.Install\upgrade hardware\software on Windows workstations.Configure and monitor Backup systems to ensure data continuity.Maintain and inventory media and technical library.The document, interpreter, and tracked customer trouble calls and ensured resolution using Remedy helpdesk software.Components and print services resolve both minor trouble issues.Installation, configuration, and troubleshooting of Microsoft Office ProductsInstall network media and software components, primary storage devices, operating system software, remote access server, intrusion detection system, and software.Install\upgrade hardware\software on Windows workstations.Troubleshoot and replace laptop and PC hardware.Initialize computer workstations and install external peripherals and internal core workstation components.Perform remote administration using various third-party products, including SCCM/ RDP/LogMeIn/VNC and TeamViewerInstalling and setting up office/cubes for new and existing employees, relocating phones, monitors, docking stations, UPSVPI / Executive white-glove supportSKILLS:LAN SupportTCP/IPDHCPNetwork PerformanceVPNWi-FiVPNNet gear HubsSpyware, Adware, and Virus RemovalComputer Repair Desktop SupportTroubleshooting Problem SolvingRoot Cause Analysis SchedulingHardware and Software TestingMS Office SuiteRemote Support (TeamViewer and Log Me In) |
