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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEMorton, PA Street Address
SUMMARYHighly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLSRecords maintenanceTelephone etiquetteReferral verificationAnatomy and physiologyClinical office and hospitalMedical office TerminologyHematology with PhlebotomyBehavior aspects of allied healthRecords managementHIPAA guidelinesFront desk operationsMedical Data CollectionMeeting PreparationInsurance VerificationPatient Care CoordinationArticulate CommunicationFiling and RecordkeepingHIPAA CompliancePatient RelationsOffice AdministrationInsurance PracticesDocumenting and Recording InformationMicrosoft OfficeCalm and Effective Under PressureVerbal and Written CommunicationFreight LabelingShipping and ReceivingEquipment OperationStandards ComplianceContainer Tagging and MarkingDecision MakingWork Order FollowingTeam CollaborationWarehouse OperationsQuality Assessment and AssuranceVisual InspectionInventory OrganizationQuality ControlInvoice VerificationOSHA ComplianceRelationship BuildingFirst Aid CertificationWork Planning and PrioritizationData EntrySupply Chain ManagementUnion ConsultationTraining LeadershipContract InterpretationKnowledge of Community Services andProgramsHelpful and Service-OrientedComplaint InvestigationAdministrative and Office SupportOrganized and Detail-OrientedResolving ProblemsBuilding Rapport and CredibilityRegistration and SchedulingPatient Needs Assessment and ReferralProviding Information and ResourcesPatient Confidentiality and Data SecurityCommunicating to Patients and FamiliesQuality Standards and ProtocolsCaring and EmpatheticExplaining Policy and ProceduresDatabase Search and Data Entry SkillsGathering Information from PatientsArbitration Case SupportGrievance ManagementFirst Aid/CPRConflict ResolutionGood Work EthicTeam ManagementReliable & TrustworthyTraining & DevelopmentComputer SkillsActive ListeningCustomer ServicePeople SkillsProblem ResolutionSupervision & LeadershipFriendly, Positive AttitudePPE UseEXPERIENCEPatient Care CoordinatorPayer Matrix Media, PA Apr 2021-Aug 2023Processed patient intake information, updated medical records and Completed insurance verifications.Communicated with patients to ensure quality of care plans. Provided administrative support for patient care staff. Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction. Troubleshot and resolved complex customer service issues to enhance patient and family experience.Received and routed care team messages and documents to appropriate staff. Established strong work network by building professional relationships with physicians and fellow employees.Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.Compiled and maintained medical reports in complex digital databases. Identified potential problems and patient care trends. Assured regulatory compliance and professionalism across patient service. Explained policies, procedures and services to patients. Obtained informed consent and payment documentation from patients and filed in system.Organized timely and accurate referrals to help patient's access available resources. Verified documentation methodically to avoid critical errors impacting care delivery and payments..Collaborated with clinical and administrative staff to meet patient needs. Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.Received patient inquiries or complaints and directed to appropriate staff members. Counseled patients on potential financial liabilities and payment requirements, accessed programs and set up correct strategies based on patient means and needs. Stayed current on community-based resources and services useful to patients.. Screened patients for eligibility for state, local and federal assistance programs. Initiated application processes to add patients to assistance programs and followed through until completion.Teamed with peers, technicians and pharmacists to prioritize and complete orders. Verified prescriptions and drug labels, documents and packages. Received written prescription or refill requests, verifying information for completeness and accuracy. Leveraged database to confirm validity of prescriptions and patient data. Assisted customers by answering questions, assisting with refilling medication, locating items or referring to pharmacist for medication information.. Document mediations dispensed to patients and entered data into computer. Front Desk Medical ReceptionistMarple Medical Associates Broomall, PA Oct 2020-Apr 2021 Greeted patients and visitors in a professional and friendly manner. Scheduled patient appointments, answered incoming calls, and assisted with inquiries. Collected payments from patients for services rendered. Verified insurance coverage for each patient visit. Managed medical records using an electronic health record system. Performed routine laboratory tests such as urinalysis and blood draws. Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.Accurately entered billing codes into the computer system for reimbursement purposes. Provided education to patients about their medications or treatments. Scheduled appointments for patients via phone and in person. Assisted with referrals and prepared medical records for patients. Followed HIPAA guidelines to ensure confidentiality of patient information. Processed referrals for specialist visits or diagnostic tests. Personal Assistant to the OwnerWalter S Batty esquire Swarthmore, PA Oct 2018-Dec 2020 Managed household inventory and maintenance schedules. Prioritized timeline-driven items to complete projects promptly and within budget. Organized work projects around client's house. Checked and opened mail, including bills and invoices. Screened telephone calls and inquiries and directed as appropriate. Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management. Handled incoming and outgoing correspondence, including e-mail and faxes, incoming and outgoing.Oversaw, directed and hired household staff, including nannies, housekeepers and chefs. Organized personal and professional calendars to streamline office communications, scheduling including reminders for upcoming meetings and events. Ran errands to help with daily tasks, enabling employer to focus on more pressing duties. Triage Technician/Ophthalmic Medical AssistantWestfield Neuro - Ophthalmology Las Vegas, NV Jun 2010-Feb 2015 Collected essential medical information completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures and documented data in EHR platform.Administered ophthalmic dilating drops, ointments and physician prescribed treatment regiment to the patients eyes.Preformed visual fields and ocular motility testing, to aid in diagnostics tests. Coordinated surgical services, including setting appointments, verifying insurance, pre-authorization and informing patients of important points such as pre-surgery instructions and post -operative restrictions.Read and interpreted surgical plans and coordinate paperwork, called in pre-op drops and documented present problems, current medicines, supplements and vital stats such as screened for any issues of eye diseases, checking visual acuity, color plates, pupil dilation and papillary function,ocular pressure, blood pressure and pulse. Checked visual fields, refraction and other vision markers before patient met with ophthalmologist. Kept examination rooms, clinical areas and equipment clean and patient-ready. Counseled patients in surgery and treatment plans. Advised patients on ocular medications, dressings,asked questions regarding health and current medications to provide physicians with optimal initial data. Checked inventory levels and ordered supplies, medications and materials to meet expected demand's. Promoted healing.Ophthalmic TechnicianOphthalmic Surgical Associates Chester Upland, PA Mar 2006-Dec 2009 Obtained and recorded patient medical history and operated ophthalmic equipment. Observed pupils, visual acuteness, and extra-ocular movements to check patient status. Counseled patients in surgery and treatment plans. Advised patients on ocular medications, dressings and contact lenses. Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.Measured corneal curvature with Keratometers or Ophthalmometers to aid in diagnosis of conditions such as astigmatism. Checked inventory levels and ordered supplies, medications and materials to meet expected demand. Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success. Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function. Maintained smooth patient flow throughout facility, promoting efficient overall operations. Conducted tonometry or tonography tests to measure intraocular pressure.Created new programs that resulted in increasing productivity and customer satisfaction. Recognized by management for providing exceptional customer service. Medical AssistantHan OB/GYN Drexel Hill, PA Jun 2005-Mar 2006Explained procedures and test results of prescribed treatments to patients. Treated diseases of female reproduction system.Collaborated with nurses and other medical professionals to deliver top-of-the-line care to every patient.Monitored patients' conditions and progress to reevaluate treatment and interventions. Analyzed test results and examination information to diagnose medical condition of patient.Helped conferences with patients to provide both emotional and medical support. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Identified needs of customers promptly and efficiently. Prioritized and organized tasks to efficiently accomplish service goals. Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations.Veterinary Assistant/Veterinary ReceptionistAston Veterinary Hospital Aston, PA Jan 2003-Oct 2005 Scheduled and confirmed appointments.Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel. Maintained daily calendars, set appointments with clients and planned daily office events. Assisted veterinarians in examining animals.Restrained and stabilized animals during examination and treatment to prevent injuries. Obtained information and history from clients to maintain medical charts. Released patients to owners with care directions from veterinary staff. Communicated with veterinarians and staff members to maintain patient flow. Cared for animals in post-operative recovery by closely monitoring vital signs and progress.Assisted doctors and technicians by soothing upset or frightened animals. Addressed healthcare needs of animals by coordinating with veterinarians and following orders.Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.Organized operating room ahead of procedures and assisted veterinarians during surgeries.Helped veterinarian with neutering, tooth removal and casting broken bones. Trained new veterinary staff on office procedures and requirements. Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.Handled and restrained animals following safety requirements and procedures. Reviewed pet records from daily visits and appointments, entering important data into system.Performed laboratory tests, x-rays and other diagnostic tests to check animal health. Warehouse Lead/Union StewardGrief Brothers Corporation Aston, PA Jun 2000-Sep 2003 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Demonstrated leadership by making improvements to work processes and helping to train others.Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Maintained updated knowledge through continuing education and advanced training. Gathered information and statistics for economic and labor-related proposals. Assessed risk levels associated with collective bargaining strategies. Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.Mediated or arbitrated discussions between parties in cases of labor disputes. Negotiated collective bargaining agreements on behalf of companies. Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.Mental Health AssistantDon Guanella Village Marple, PA Nov 1997-Mar 2003 Documented patient interactions in compliance with HIPAA requirements. Participated in treatment planning by helping to identify patients' problems, needs and strengths.Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.Engaged clients in therapeutic groups to promote coping skills, education and life skills. Identified and addressed individual mental health challenges to support patients. Collaborated with client and clinician to develop and support goals and clinical treatment plan.Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.Interviewed new patients to complete admission forms and assess mental health status. Assisted patients improve social relationships and engagement. Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.Administered oral medications following physician's prescriptions and instructions. EDUCATIONAssociate of Arts: Medical Assistant Program/Allied Health Pennsylvania Institute Of Technology Media, PA May 2006 2005 - Dean's List honoree award RecipientHonor RollPerfect Attendance Recipient3.39 GPACERTIFICATIONS AND TRAININGCertified Medication Management Technician, Nevada - 2000 HIPPA Awareness for Healthcare providers Training - 2021 Security Training -SEC 105-2021Medicare /Medicaid Fraud Waste and Abuse Training 2021 & 2023 Sexual Harassment the Workplace Training - 2021Diversity Inclusion Training - 2022HIPPA Awareness for Business Associates Training -2023 Union Shop steward Training, Grief Brothers - 2000 OSHA Training - 2001 - 2003CPR CertificationREFERENCESReferences available upon request. |
