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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hickory Highlands DriveAntioch,TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYI am seeking a company where I can use my skills and experience in customer service, hospitality, and sales to help the company meet and exceed its goals.SKILLSData entryMicrosoft Word/Excel/Powerpoint/Outlook/TeamsMulti-taskingCustomer serviceSoft Phone/Call CenterProblem solvingCreative writingActive listeningVerbal communicationCritical thinkingAttention to detailApril 2023 PresentThe Cheesecake Factory Hostess Provide a warm and friendly welcome greeting for guests Check in guests, determine where theyd like to sit, and guide them to their table while making casual conversation Quote an accurate wait time Encourage guests to browse the iconic menu Answer all questions in a timely mannerThe Cheesecake Factory - ServerJune 2023 Present Wow guests with outstanding service and hospitality Service guests with food and beverage requests in a timely manner Present menus and help guests select food and beverages Deal with complaints or problems with a positive attitudeDecember 2022 September 2023Hooters of America Hooters Girl Entertain guests in a fun way Make special occasions memorable Sales generation, including promotional items and merchandise Promotional representation Perform assigned tasks Continuous development of food & beverage product knowledgeSeptember 2022 March 2023United Healthcare Advocate4MeRep Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the caller needs Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality provider Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating MyUHC.com and other UnitedHealth Group websitesJune 2022 December 2022Victorias Secret and PINK Selling Associate Drives store sales and growth by personally selling to customers Proactively engages with customers, read cues and responds effectively Provides customers with the perfect bra fit by asking effective questions Converting returns, offers, and other promotions into larger sales Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale Reinforces customer buying decisions at checkout and encourages purchase of additional items Builds customer loyalty by opening Victorias Secret Angel Cards Recovers cash wrap selling zone and go backsEDUCATIONAugust 2008 May 2012 Glencliff Comprehensive High School; DiplomaFebruary 2018 April 2021 Devry University; Associate of Applied Science: General BusinessAugust 2022 Present Tennessee State University; Business Administration |
