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Click here or scroll down to respond to this candidateCandidate's Name
I am a seasoned Systems and Advanced Video Engineer with both cloud and security experience, I have worked in various aspects of the IT field for 20 years, and I am always looking for ways to expand my skills and knowledge to secure a place in the ever-changing technology field. I have extensive hands-on experience with all facets of the technology field with knowledge spanning VOIP, Internet, Networking, Systems, Video transport, Cloud platforms, and Cybersecurity. I am currently enrolled in my final term in school for my B.S. in Network Secuirty, and studying for more industry certifications to expand my technical skills.EXPERIENCEOctober 2019 October 2023 Charter Communications Greenwood Village, COSystems/ Advanced Video Engineer 2 Video Support Center Network OperationsBreak/ Fix Engineering support for all video related products, from satellite receiver to set top box (systems, EC and DAC, headend, transport, IP video, VOD/SDV, EAS, QAM, ad delivery, encoding, etc...)Troubleshooting XOS and ABR Encoders and video transport equipment (DCM,vDCM,CAP,IRD, etc..)Implementing change work during maintenance windowsPerforming maintenance, reboots, and upgrades on various video/ network equipmentMonitoring alarms and dashboards for several different video, network and streaming related issues.Troubleshooting IP video applications on over-the-top devices (IOS, Android, PC, ROKU, Xbox, XUMO, etc)Troubleshooting cloud DVR and STVA IP video streaming applications and equipment. (HVEC, HALO, DASH packagers)Troubleshooting DOCSIS issues in relation to video transportTroubleshooting CDN network issuesTroubleshooting and monitoring issues with cloud based networking instancesEscalating and following up on issues escalated to other engineering and design groups as well as upper management.Running repair and maintenance bridgesTroubleshooting network issues between various devices: physical, virtual (SDN) and cloud basedTroubleshooting video transport issues and working with video content providers when neededTroubleshooting test box accounts in various head endsCreating and scheduling change tickets in remedyCreating MOPs for change work in maintenance windowsCreating RMAs with equipment vendors to replace or repair damaged equipmentSeptember 2006 May 2019: Comcast Cable Corporation Centennial, COMay 2014 May 2019:Systems/ Dev Ops Engineer 2- VISE Engineering Ops VIPER DivisionAdvanced engineering (tier 4) support for AVS (Advanced Video Solutions) on all head end products (EC and DAC)Troubleshooting outages and issues with AVS, XOC and local engineering groups via phone bridges, WebEx, and Instant messagingTroubleshooting and configuring devices within Linux OS environmentWriting SQL Queries to troubleshoot headend equipment.Part of the 24/7 on call rotation for after-hours advanced engineering supportBuilding and deploying HP and Dell servers running CENTOS/ RedHat and SUSE Linux OSBuilding, upgrading and deploying headend equipmentBuilding and deploying host servers for VMWare running ESXiConfiguring, deploying, and troubleshooting Virtual Machines via VMWareUpdating licenses, firmware and patching VMware/ ESXi environmentBuilding and deploying Docker based VM containersImplementing and investigating new avenues of virtualization of headend equipmentUpgrading and maintaining lab equipment in 3 separate test labsUpdating and maintaining servers deployed within Comcast data centers.Configuring and troubleshooting both CISCO and Juniper switches/ routers for test labsTesting new firmware upgrades on headend devicesAdvanced engineering support for all Centralized Warehouse locations as well as all SIK (Self Install) Warehouse staging locationsWriting and Testing MOPS for Installs, upgrades, and patches/fixes before they are released to the field.Creating monitoring dashboards in Kibana and SplunkIntegrating QAM video infrastructure to an IP environmentSupporting Legacy QAM, DTA and X1 set top boxes.Assisting with deploying and writing documentation for NGAN (Next Gen) RPhy projects, VOOB (Virtual Out Of Band) Engine, VDEE (Encryption), and PIDI (PID Inserter)Working with Security team to identify and deploy fixes for any vulnerabilities identified on bi-weekly security scansAttending all Scrum and deployment meetings for development projectsWriting training documentationConducting peer trainings for other engineers both in person and via WebExTraining AVS techniciansMember of the T&P (technology & Product) Security Guild A engineering think tank to explore training, solutions and strategies for security vulnerabilitiesMay 2012 May 2014:AVS/HITS Tech 3Taking calls from local markets and providing break/fix support for both the AVS (Comcast) and HITS (NAS) platforms.Performing tier 2 and tier 3 break/fix workWorking as a go between for head end technicians, XOC and advanced engineers.Cutting new tickets in Remedy, Clarify, Salesforce and ARRIS website, while escalating issues to Advanced engineers when needed.Supporting Centralized warehouses with staging issues.Troubleshooting both ARRIS and Cisco head end modelsCreating and implementing new channel maps for the HITS/NAS environmentAuthorizing Satellite receivers in SAMs, NBC secure access and PNC environments.Working with Encoders and NVOC to identify outages related to source issues.Taking and troubleshooting roll-over calls for NVAS and after hour calls for the Ad Delivery department.Opening and running conference bridge callsSeptember 2006 May 2012:NASR / IOC Tech 2Responsible quality customer service and upholding the Comcast Credo when interacting with customers.Was one of the team leads on The Outage Trending Correlation team, where I identified network outages in NGN, nodes, switches, CMTS, and Two-Way Conduits, as well as training new OTC team membersWorked on the CDV/HSD/ Video repair team where I was proficient in correctly troubleshooting and resolving repair tickets in a timely manner with all 4 product lines, Video, HSD (High Speed Data), CDV (VOIP), and Xfinity Home SecurityOpening carrier to carrier tickets for SIP routing issues in network, and taking inbound DOJ, Carrier to Carrier, and SIK calls from vendors, other carriers, customers, and field technicians.Member of the IOC team, where I assisted in incubating and testing new products Including: X1 Entertainment System, Xfinity Home Security, Xfinity TV/ Xbox app, Caller ID on TV, ETV (Interactive TV).SME (Subject Matter Expert) on the NASR Video Repair team, where I assisted with training new video team members, and launching new products while working as a team lead with repair issues on the floor.Instructed the training classes on the usage of the RTS test lines, Xbox app, X1 STBs and troubleshooting new products when they were rolled out.Tasked with running war rooms and conference bridges, writing documentation for process and trainings.IT CERTIFICATIONSAWS Certified Cloud PractitionerComp TIA - A+Comp TIA - Network +Comp TIA - Security +Comp TIA -Project +Comp TIA - Linux +Comp TIA - Cloud Essentials +CIW - Web Foundations AssociateCIW - Web Design SpecialistCIW - Database Design SpecialistJuniper Networks - JNCIA-JunosLPI (Linux Professional Institute) - LPIC-1Scrum Alliance - CSM (certified Scrum master)EDUCATIONWestern Governors University: 2013 PresentCurrently enrolled and attending to obtain a B.S. in Network Security Administration (est. graduation 06/2024)Arapahoe Community College: 2004 -2010 Emphasis of study: Computer Information Systems and Network TechnologyReceived - Certificate for Computer Repair Technician December 2007Certificate for Computer Network Technician August 2010Certificate for Computer Information Systems August 2010Red Rocks Community College, 1991-1992-Emphasis of Study: General CourseworkPlatte Canyon High School, Class of 1991INDUSTRY CERTIFICATESMotorola (ARRIS) - Digital Head End Training 2012Motorola (ARRIS) - DAC 6000 Training 2012Motorola (ARRIS) - DAC 6000 Advanced Training 2013Comcast - Yellow Belt Security Training 2017SCTE Understanding Network Technology - 2020.TECHNICAL SKILLSLanguages/ OS:Windows, Linux (RedHat/CentOS, Suse), UNIX (Solaris), SQL, HTML, XHTML, XML, Java Script, BASH scripting, Python, GO LangIT Applications:Microsoft Office (Word, Excel, Access, Powerpoint), MS Automated project, FilezillaSIEM/ Network Monitoring/ Packet Sniffing/ API Testing Tools:Splunk (Enterprise and Cloud), Grafana, Kibana, Nagios, Incinga, OP5, Quantum (CBA), Wireshark, SOAP UISecurity Applications:FTK Imager, Kali Linux, Hex Editor NEO, NmapCloud / VM Applications:VMWare ESXi / V-Sphere, Openstack, Docker, Kubernetes, AWSBilling Systems:CSG (ACSR), Comtrac (DSG), ICOMSTicketing Systems:Remedy, Clarity, Salesforce, Brouha, JIRA, IOP, Service manager, HP-ALMVOIP Applications:Switch GUI (BTS, Safari), ENUM, DPAT, NGN, Empirix, DST, IMS Gui, RTS, Neustar, CTNA, TARGUS, PET, ETS, UMS, and NPSVideo/ High Speed Data Applications:GrandSlam, Tru-Veiw, VSD, GDS, CAS, XAP, VSS, UDB, CADM, DST, NAV Tool, U-Control, Scout, Watchtower, Slingbox, Campfire, Webnavster, Casper, ESS Cache Tool, AHA, DippPortal, BAMA, Hobbit, X1 Device manager, BACC, CMTS Profile Query, Findnets, Sword, ACE, CLUHead-end/ Lab equipment:ARRIS Video: DAC 6000, NC1500/2000, NE, SEM, APEX 1k/3k, OM, RADD, SDM, ARPD, MDTA, STDC, GSRM, KLS, DKS, CMTS, CASMR, CPMS, CAP, DM6400, SVOM, CMMCISCO Video: DNCS/ EC, GQAM, QPSK, DTACS, VSRM, NetCrypts, TED, RFGWTelephony: Switches (5ESS and DMS)Hardware: Switches/ Routers (Juniper and CISCO), Modems (Linksys, ARRIS, Netgear), HP ProLiant and Dell serversVideo Transport: DCM, vDCM, Vipr, Encoders - XOS and ABR (Titan, Erikson, Imagine, Muse), NMX, Prostream, VOD pumps, VOD disk vaults, DASH, HEVC and HALO Packagers, IRD, NSG 9000, iDRAC, Sentry, Medius, Probes |
