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Name Available: Register for Free
Title Customer Service Experience
Target Location US-IL-Springfield
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  S Durkin Dr Apt#12Springfield, Illinois,Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPlatforms:Window 10,12Microsoft wordMicrosoft ExcelData Entry Scanning,Office EquipmentQA Manual TestingEmployment History:WalgreensWestfield, NJCustomer service-Inventory specialistAugust 2022-Nov2023Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout serviceEngages customers and patients by greeting them and offering assistance with products and servicesResolves customer issues and answers questions to ensure a positive customer experienceModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)Recommends items for sale to customer and recommends trade-up and/or companion itemsRegisters customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as neededKeeps counters and shelves clean and well merchandised, takes inventory, and maintains recordsChecks in and prices merchandise as required or as directed by store manager or communicated by the shift leaderImplements Company asset protection procedures to identify and minimize profit lossEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandiseCompletes resets and revisions as directedAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)For consumable items, assists in stock rotation, using the first in, first out method and restock outsHas working knowledge of store systems and store equipmentProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo productsAssumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearanceComplies with all company policies and procedures; maintains respectful relationships with coworkersCompletes special assignments and other tasks as assignedAttends training and completes PPLs requested by Manager or assigned by corporateAmazonFC Associatejan 2022-july 2022Receiving, stocking, and packing products and quality checks. Associates will fulfill customer orders with accuracy and efficiency.responsible for offloading merchandise trucks, deciphering work orders, locating stock, and packing items for shipment. They act in a junior role and report directly to the Warehouse Manager.Vzoom PhotographyJan 2018-CurrentPhotographer-Videographer-EditorComplete studio photography assignments, from family portraits to weddings, engagements, corporate headshots, pets, holiday themes and infant/toddler photo shoots. Leverage interpersonal skills to quickly build rapport with subjects. Perform Photography, Cinematography, Video and Photo Editing. Latest marketing and advertising skills, can create websites, computer knowledge can create files folders use servers transfers downloading, converting. Adobe Creative Cloud (Photoshop, Lightroom, Illustrator, InDesign, Experience Design, Premiere Pro, After Effects, Animate, Dreamweaver, Fuse, Adobe Muse, Acrobat Pro DC); ActionScript; Final Cut Pro X; QuarkXPress; Capture One Pro,Wndow10Zebra Solution- Motorola SolutionBuffalo Grove, ILAugust 2017-December 2017Service and repair electronics by replacing parts. Testing electronics to confirm working condition. Quality Inspect electronics. Basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections. Services customer product, including receiving/shipping. Reviewing customer complaints. Records work performed in the form of symptom codes and parts replacement reasons. Develops familiarity with a subset of products, processes, Operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.Perform General Electronics assembly, Mostly Working on Electronics Radio. Assembly of 2 way radios and modems, attaching labels, using a torque gun to assemble and connect small electrical pieces. Inspecting Different Verity of Radios, testing for Water Linkage, Bluetooth, Tune and then send it for final inspection. Maintain and clean Work Station and helping other employee when needed & Working as Team.Front Desk AgentRAMADA INN HOTEL - Wisconsin Dells, WIRED CARPET INN, North Chicago, ILComfort Inn Englewood, OHAugust, 2016 - July 2017Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone, to ledger. Deposits guests' valuables in hotel safe or safe deposit box.Photographer - Videographer (President)Shivam Photography Inc. Schaumburg, ILJan 2008  July 2016Duties include Product photography-Videography, scanning, retouching, adjusting exposures, cropping, lighting setup, color correcting using Photoshop The job helped develop a wide range of skills from product photography, setting up photo shoots using studio Lights, photographers and backgrounds for all kinds of layouts Extensive experience in Brochures, logos, informational Graphics, products, Multimedia, Signage, people Photography and catalogues Activity in Producing Company catalogues, Print media in magazines, business cards, logos, and letterhead Dedicated, creative reliable and customer service oriented employee visualizing staff opportunities to utilize knowledge of digital photography, Photoshop, Highly trained in Photoshop editing, image manipulation, and image restorationPhotography, Prepared commodities for merchandising which incorporate framed images, photographic albums, printed pictures, etc. Researching about suitable photographic prospects, determining apt subjects, and discovering assorted locations (scenes) for capturing the exact images or video shoots Coordinating with the consumers for Confirming the type, quality, and Usability of Images Besides, conferring about the technical issues, if any Operating a panoramic range of instruments like flash attachments, tripods, etc., apart from the high-tech digital and customary cameras Implementing air brushing and other required methods for resizing, colorizing, and enhancing the pictures along with their negatives Getting actively involved in the investigation and study of newfound photography components or techniques. Adding appropriate captions, titles, or text to the images Creating/improving innovative photographs that best complement to the story in a definitive visual mannerLatest marketing and advertising skills, can create websites, computer knowledge can create files folders use servers transfers downloading, converting.Data Input Associate & Public Service RepresentativeSecretary of State of Illinois, Springfield, ILJanuary, 2007  December, 2007Under direct supervision of the Executive I, performs paraprofessional work to administer road examinations to applicants for all classes of drivers licenses; Serves as information clerk to public; Explains improper actions to applicants during the examination; Reviews and completes driver license applications for processing; checks appropriateness and validity of applicant identification documentsAdministers and grades written drivers examination; explains incorrect test responses, codes applications according to results; Administers vision tests and operates for applicants photographic equipment to prepare photo identification (ID) or drivers license for applicants. Performs cashier functions for driver license fees.Enter accident on driving record, utilize multiple screens and sends to appropriate personnel for further action based on the issuance of tickets, alcohol involvement, est.; Send report back to Illinois Department of Transportation electronically upon completion. Data enters information to the Illinois driver license files to update information upon receipt of convictions from the courts and address changes; Batches and prepares documents for microfilm; Prepares daily and weekly working reports for submitting to the supervisor. Enter accident on driving record, utilize multiple screens and sends to appropriate personnel for further action based on the issuance of tickets, alcohol involvement, Send report back to Illinois Department of Transportation electronically upon completionData enters information to the Illinois driver license files to update information upon receipt of convictions from the courts and address changes; Batches and prepares documents for microfilm; Prepares daily and weekly working reports for submittal to the supervisor. Performs a variety of technical clerical works relative to the Hearing process. Reviews document to ensure petitioner met minimum requirement in accordance with Administrative Hearing Rules; Opens stamps and distributes incoming mail reviews request for suspension, revocation or cancellation of driver license. Prints driving record abstracts as required and coding all information of petitioner, address change, Coded attorneys name and addresses then loaded all the information carefully and send them for reviews with Hearing officers.

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