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Click here or scroll down to respond to this candidateCandidate's Name
Customer serviceKissimmee, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Representative who maintains a high level of professionalism, patience and efficiency to minimizecustomer dissatisfaction and increase customer loyalty.. Customer service) committed to addressing customer concernswith speed, accuracy and professionalism.HighlightsHigh customer service standardsEmployee relations specialistCall center management experienceConflict resolution proficiencyStrong problem solving abilityTelecommunications knowledgeTroubleshooting skillsProficient in customer account softwareEmployee relations specialistCall center management experienceAuthorized to work in the US for any employerWork ExperienceGSASpirit Airlines - Orlando, FLJune 2022 to Present1. Check guests in, gate agent full serviceGSAAlaska Airlines - Orlando International Airport, FL PresentAmazon AssociateWhole Foods Market - Orlando, FLAugust 2018 to December 2019Am a trainer -SolverCustomer serviceStream Global - Watertown, NYApril 2010 to December 2013Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customerservice call script within specified timeframes.Addressed customer service inquiries in a timely and accuratefashion.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceedcustomer satisfaction goals.EducationTechnical certificate in TravelMid-Florida Tech - Orlando, FLMay 2003 to June 2004Technical certificate in Hospitality ManagementO-TEC Mid Florida Tech - Orlando, FLJanuary 2003 to June 2004Skills Customer Care Call Center Customer Support Customer Service Software Troubleshooting (2 years) Telecommunication Employee relations Talent acquisition HR sourcing Analysis skills Computer Networking Help Desk Microsoft Windows ATS Technical Support Communication skills Sales Guest Services Desktop Support Customer service Live chat Hospitality Google Suite Google Docs Guest services Hotel experience Recruiting Guest relations Conflict management Training & development Supervising experience Windows Telecommunication Front desk Help desk Computer networking Human resources Typing Upselling Oracle Desktop support Test-driven development HR sourcing Software troubleshooting Technical support Negotiation Typing SalesCertifications and LicensesHospitality ManagmentJune 2004 to PresentFood Handler CertificationKPHONE NUMBER AVAILABLEMay 2021 to February 2030AssessmentsWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientSeptember 2021Influencing and negotiating with customersFull results: ProficientCustomer service ProficientSeptember 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientApril 2022Responding to customer situations with sensitivity Full results: ProficientWarehouse safety ProficientMay 2022Using safe practices in a warehouse settingFull results: ProficientSecurity guard skills ProficientSeptember 2021Assessing risks, enforcing security standards, and handling complaints Full results: ProficientBasic computer skills ProficientApril 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientCustomer service ProficientApril 2022Identifying and resolving common customer issuesFull results: ProficientAttention to detail ProficientMay 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientAdministrative assistant/receptionist Proficient April 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientRetail customer service ProficientDecember 2022Responding to customer situations in a retail setting Full results: ProficientFront desk agent (hotel) ProficientSeptember 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientWork motivation ProficientJuly 2021Level of motivation and discipline applied toward work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationTravel degree |
