| Candidate Information | | Title | Application Engineer Technical Support | | Target Location | US-SC-Lexington |
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Click here or scroll down to respond to this candidate1/2007 Present Advanced Application EngineerSiemens Plano, TexasNote: UGS was purchased by Siemens in Street Address .oAssisted users with the programming issues that exist is SLATE, Teamcenter System Engineering (TcSE) and Teamcenter Unified Architecture (TcUA) platforms. Followed instructions with documentation.oTaught the user community in the resolution of problems arising in the SLATE, TcSE and TcUA. Followed instructions with documentation.oWalked users through the problems involving Web servers, Versant and servers. Followed instructions with documentation.oAssisted in troubleshooting issues with all applications and hardware.oWas the Technical Editor/proofreader for all documentation created.oCreated instructional guides for problems that can be resolved without GTAC support.oProvided consistent follow-up with end users to ensure that the problem has been corrected in a timely fashion.oLearned Windows XP, worked towards Office 2003 certification and I understand how it works with the various platforms so that they can be supported effectively.oDesktop SupportoFinancial ManagementoMethodologyoNetwork ConnectivityoNetworkingoOperating SystemsoRetirement10/2005 -1/2007 Application EngineerUGS Plano/TXoWorked with Client base to assist with problem resolution and learning.oWorked with development to create cohesive documentation that will be used in training and for clients resource library.oWork with the HelpDesk when problems arise that they cannot answer.oCreate IDs for various systems that coworkers access on a regular basis.oServer administration-handled day -to-day problems and changes on all servers for coworkers5/2000 - 9/2005 PDM Technical Support EngineerUGS PLM Solutions Plano/TXoAssisted users with the issues that can arise when using SLATE.oAssisted in the resolution of problems from the SLATE user community.oAssisted the Slate Solutions Group in understanding the use of the GTAC Case tool and wrote documentation to help.oCreated instructions to help work with GTAC for the team.oTroubleshoot problems with applications and hardware.oActed as Technical Editor for all documentation created.oCreated instruction guides for new interfaces built to work with SLATE.oProvided consistent follow-up with end users to ensure that the problem has been corrected in a timely fashion.oLearn Windows2000 and understand how it works with SLATE so that it can be supported.7/1998 - 5/2000 ConsultantStrategic Systems Technologies, Inc California/MDoAssisted in the understanding of SLATE. Learned this application in 3 days and became administrator of application.oDiscerned the breakdown of DOD compliance for inclusion in top-down architecture structure in SLATE.oAssisted in understanding how documentation needs to be structured for inclusion on the Web.oCreated web forms containing email responses for Navy.oAssisted TRACOR team in the conversion of Word 97 documentation to FrameMaker 5.5oCreated presentations on demand for the Director of LogisticsoCreated HTML documentation from FrameMaker 5.0 for inclusion in the Gator web site.oAssisted in the overall creation of WEB documentation for the baseoAssisted in the changing of WEB HTML that already existed in various applications for the Help Desk.5/1997 - 7/1998 Software/Hardware Analyst IIBankers Life and Casualty Chicago/ILoCreation of HTML documentation for Intranet and Internet usageoIn charge of company wide computer communications and external connectivity to the office for upper personneloCreation of installation documentation for in-house use. Created for both handout and intranet usage.oBuild PC using Ghost software and manual installation of all applications necessary to the end-users job level.oPerformed Novell LAN Administration duties for users and Field Agents throughout the company working with Pconsole, Rconsole and SysconoActively solved problems with applications and hardware as a third level support team member.oExplained the basic operations and procedures to the user and answered any preliminary questions that arose.oProvided user staff and management with new developments and technical support.oProvided consistent follow-up with end users to ensure that the problem has been corrected in a timely fashion.oHandled software and hardware problems in a Windows MS/DOS environment supporting MS/Word, Lotus, Corel 8 and other network software.oImplemented Network cleanup of directories and software.7/1995 - 5/1997 PC AdministrationOptions Clearing Corporation Chicago/ILoManaged NetWizard and software application installations to the LANoManaged Support Magic SQL and its installation to support community.oManaged the daily work of three Technical Support Specialists and two Consultants that provide support for computer hardware/software problems for the corporation.oConfigured and installed computer hardware and software as determined by the needs analysis for all departments requesting computer equipment.oHandle software and hardware problems in a Windows MS/DOS environment supporting MS/Word, WordPerfect, Lotus, Excel and CC:Mail. This includes installation and training of all software products including Windows.oProvided consistent follow-up with end users to ensure that the problem has been corrected in a timely fashion.oProvided user staff and management with new developments and technical support in report format.oAssisted in the development of applications for the corporate objective.oEvaluated and tested Windows-based packages to aid network system auditing and distribution of Windows application throughout the corporation.oProvide technical documentation for all users on all applications used within the corporation.oProvided one-on-one training to all users.oHelped the user to determine the cause of software problems, recommended procedural changes of additional training when necessary and documentation to walk them through the issue.oLoaded all software and tested overall operation of system to ensure that all components are functioning properly.oProvide second lever-user support for 350 users.oWork with departments to establish the standards for the pc setups that are needed.oWork with Consultants to help setup a LAN software distribution application and the various pc setups for the corporation.oRecommended changes/enhancements in current user configurations that would better meet department/corporation wide needs.oProvided ongoing support to the user, troubleshooting hardware and software problems.oExplained basic operations and procedures to the user and answer any preliminary questions that arise.9/1993 - 7/1995 Help Desk AnalystLeo Burnett and Company Chicago/ILoProvide first-level end-user support for 2,000 users taking approximately 75-100 calls daily.oHandled software and hardware problems in a Windows MS/DOS environment supporting MS/Word, WordPerfect, Lotus, Excel and CC:Mail. This includes installation and training of all software products including Windows.oPerformed Novell LAN Administration duties for users and Field Agents throughout the company working with Pconsole, Rconsole and SysconoProvided mainframe support that includes the creation and deletion of the users ID on the system.oAided in the move from one floor (LAN) to another within Leo Burnett for all users.oProvided consistent follow-up with end users to ensure that the problem has been corrected in a timely fashion.oProvided trainer with a list of additional training issues that are needed in changing training methodology.oCreated Training Tips for inclusion in the corporate newspaper to assist users in the understanding of their software.oCreated multiuser forms to ease the lag time between requested work and implementation.oImplemented the BrownBag Lunch-a forum to answer software and hardware issues during lunchtime.5/1992 - 9/1993 Office Automation SpecialistStone Container Corp. Chicago/ILoProvided user staff and management with new developments and technical support.oAssisted in the development of applications for E-Mail and Presentations.oEvaluated and tested Windows-based E-Mail packages for move from OfficeVision and AdvanceMail to LAN-based E-mail package.oImplemented transition from existing E-Mail packages to new E-mail package and provided training for corporate and plant users.oMarketed the benefits of office automation to all Corporate and remote users.oBridged dissimilar office automation systems (IBM OfficeVision/400 and HP Desk/AdvanceMail).oIdentified opportunities for Office AutomationoCreated user documentation.oReviewed manual procedures for possible automation.oProvided training to all office E-Mail users.oEnsured the proficiency of users with E-Mail and maximized the return on corporate investments.oProvided assistance and administration to all users.oEvaluated new products and services keeping in touch with the outside vendors and the pricing of products.8/1986 - 5/1992 Help Desk Coordinator/Software SpecialistBudget Rent a Car Lisle/ILoManaged the daily work of three Technical Support Specialists who provided support for computer hardware/software problems for the corporation.oCoordinated User Groups to allow users of similar software to exchange knowledge.oCoordinated and/or conducted user training sessions for all micro users to include basic operations, specific software packages, back-up procedures and PC security.oResearched and evaluated hardware to determine need for corporate change, availability to training/user support, user requirements and compatibility with existing applications.oResearched and evaluated potential software packages for use within the corporation.oProvided user support of the desktop publishing equipment, serving as desktop publishing expert, to include training, conversion of user documentation, visual manipulation of data and graphic presentations.oTroubleshoot with user to determine cause of software problems, recommended procedural changes of additional training when necessary.oCreated, maintained and updated the Users Manual outlining basic operations procedures for user reference and produced catalogue of available training classes.oMicro System Support CoordinatoroConfigured and installed computer hardware and software as determined by the needs analysis for each department requesting computer equipment.oLoaded all software and tested overall operation of system to ensure that all components are functioning properly.oRecommended changes/enhancements in current user configurations that would better meet department/corporation wide needs.oProvided ongoing support to the user, troubleshooting hardware and software problems.oExplained basic operations and procedures to the user and answer any preliminary questions that arose.oConducted diagnostics and coordinated hardware repair requests with outside vendor.o Managed the daily duties of the department secretary and part-time financial analyst to ensure completion of assigned duties.oProvided orientation, training and assignments.oProvided feedback to Director, Personnel Development and Administration to ensure optimal effectiveness of secondary personnel duties.oRecommended areas of improvement regarding semi-annual performance appraisals.oCommunicated with outside vendors and licensees regarding compilation of reports, the generation of the reports and the final product.oResearched software packages for use in department. At this time, brought in Harvard Project Manager and Harvard Graphics.Degrees and Certifications:9/2004 IBM WebSphere Admin Certification Washington DC - Virginia - US10/2000 Versant Certification San Jose - California - US12/1998 Purdue University Master's Degree Hammond - IN - USEDUC-Instructional Design for Curriculum and Technology5/1997 Purdue University Bachelor's Degree Hammond - IN - USBS Literature5/1996 Novell Training Center Certification Chicago - IL - US4/1995 Novell Training Center Certification Chicago - IL - USSoftware Experience:Microsoft Front Page Intermediate Currently used / 4 yearsMicrosoft Office 2003 Expert Currently used / 20 yearsMicrosoft Server XP Expert Currently used / 5 yearsMicrosoft XP Expert Currently used / 5 yearsSLATE Intermediate Currently used / 8 yearsVersant Intermediate Currently used / 8 yearsTeamcenter Systems Enginering Expert Currently used / 4 yearsTeamcenter Unified Platform Intermediate Currently used / 1 yearCorel Draw Intermediate Currently used / 4 years as neededAdobe Professional Expert Currently used / 6 yearsAdobe FrameMaker Intermediate Currently used / 6 years as neededAdobe Illustrator Intermediate Currently used / 4 years as neededArbortext Architect Intermediate Currently used / 1 yearArbortext Editor Intermediate Currently used / 1 yearAdobe Photoshop Expert Currently used / 5 yearsVisio Expert Currently used / 8 yearsMS Outlook Expert Currently used / 12 yearsMS Communicator Expert Currently used / 2 years |
