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Click here or scroll down to respond to this candidateCAREER OBJECTIVEDedicated professional with proven performance inmanagement, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.PHONE NUMBER AVAILABLEEMAIL AVAILABLEJacksonville, FL Street Address
EXPERIENCESales AssociateJUL 2022 - PRESENT Burlington, Jacksonville, FL Hardware AssociateFEB 2022 - PRESENT Home Depot, Jacksonville, FL Performed cleaning tasks, keeping store neat and organized. Liaised between customers and management, maintaining documentation of interactions and follow-up concerns. Alerted management to potential security issues, supporting loss prevention and reducing shrink. Introduced promotions and sale opportunities, enticing customers. Drove sales through customer relationship building and suggestive selling techniques. Cross-trained with other store departments and areas, supporting overall retail operations. Engaged with guests to understand and anticipate customer service needs. Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities. Promoted benets of store credit cards or customer loyalty programs to encourage repeat business. Promoted visual presentation standards by keeping store replenished. Liaised with management to communicate customer feedback and recommendations. Operated cash register and POS to process sales transactions and handle payments. Followed checklist to complete retail store opening and closing activities. Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel. Worked with coworkers to complete tasks. Used product knowledge for handling objections. Responded quickly to meet customer needs and resolve problems. TONYA WHITISSales Associate Team LeaderFEB 2022 - JUL 2022 AT&T, Jacksonville, FL Demonstrated ability to manage multiple tasks while remaining adaptable and exible. Provided product information and resolved concerns to assist customers. Adhered to quality and service standards to support operational goals. Provided ecient and courteous service to customers at all times. Participated in ongoing training to enhance own job skills and knowledge. Troubleshot minor problems and reported larger technical issues. Performed routine and scheduled maintenance services. Dened problems, collected data, established facts and validated conclusions. Worked with coworkers to complete tasks. Met deadlines while maintaining high-quality deliverables. Drove sales through customer relationship building and suggestive selling techniques. Liaised with management to communicate customer feedback and recommendations. Greeted and escorted customers to product racks and shelves to assist with nding merchandise. Liaised between customers and management, maintaining documentation of interactions and follow-up concerns.Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities. Engaged with guests to understand and anticipate customer service needs. Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel. Promoted benets of store credit cards or customer loyalty programs to encourage repeat business. Cross-trained with other store departments and areas, supporting overall retail operations. Introduced promotions and sale opportunities, enticing customers. Met deadlines while maintaining high-quality deliverables. Provided ecient and courteous service to customers at all times. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. Responded promptly to customer queries to increase overall satisfaction. Highlighted new products and company promotions during sales pitches. Developed strong relationships with clients to grow business networks. Evaluated client feedback to brainstorm ways to improve products and provide quality customer service. Trained new employees on company policies and strong sales techniques. Arranged in-person meetings and visited with clients to improve success of sales pitches. Stayed current on customer trends and requirements. Forecasted sales numbers to gauge product and campaign success. Represented brand during special events, customer interactions and sales. Attended industry events and conferences to attract potential customers and increase brand awareness. Used knowledge of company products and services to recommend solutions to customers. Built and maintained pipeline that supported monthly, quarterly and annual goals. Senior Sales AssociateAPR 2006 - DEC 2021 Rooms To Go, Columbus, GaDepartment ManagerFEB 1997 - DEC 2006 Dillards, Columbus, Georgia Built and established strong relationships with customers, enabling long-term partnerships. Entered customer transaction information into company databases. Monitored competitor trends and market shifts to maintain company relevance. Updated and expanded client databases within assigned territory. Entered customer transaction information into company databases. Generated leads and located opportunities for market expansion and business growth. Updated and expanded client databases within assigned territory. Represented brand during special events, customer interactions and sales. Highlighted new products and company promotions during sales pitches. Developed strong relationships with clients to grow business networks. Forecasted sales numbers to gauge product and campaign success. Followed up with customers after sales to gain feedback. Used knowledge of company products and services to recommend solutions to customers. Trained new employees on company policies and strong sales techniques. Monitored competitor trends and market shifts to maintain company relevance. Responded promptly to customer queries to increase overall satisfaction. Provided product information to customers and aligned products with customer needs to boost satisfaction. Built and established strong relationships with customers, enabling long-term partnerships. Stayed current on customer trends and requirements. Analyzed department performance and dened actons required to achieve business objectives. Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations. Handled escalated customer issues, driving customer satisfaction and repeat business. Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization. Delivered constructive feedback and developmental support to department sta. Developed and analyzed reports to recommend productivity and eciency improvements. Scheduled coverage during peak trac periods, fostering positive customer experiences. Maintained calm demeanor and professionally managed issues in accordance with company standards. Maintained knowledge of product ranges and services to improve customer experience. Performed process audits to promote adherence to procedures and recommend improvements. Maximized sales and long-term protability to achieve department goals. Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.Machine OperatorAUG 1994 - JAN 1997 Swift Spinning, Columbus, Georgia Prepared new supervisors by delivering appropriate training and ongoing mentoring. Trained and supervised associates on customer service excellence and strong company culture. Followed loss prevention and risk management guidelines, resulting in enhanced safety and security. Delivered excellent customer service, driving quality shopping experiences. Met or exceeded operating standards for brand consistency. Utilized computer and point of sale systems for maintaining inventory and managing prot and loss. Monitored market trends and took actions to meet customer demands. Demonstrated ability to manage multiple tasks while remaining adaptable and exible. Performed general maintenance and repair. Adhered to quality and service standards to support operational goals. Calibrated machines and performed routine tests for maintaining equipment. Packed nished goods in proper packaging and boxes, reducing damage during transport. Planned ahead for machine changeovers and eciently changed from one product item to another. Followed standard operating procedures, driving production parameters and quality specications. Detected and solved problems related to product quality and aesthetics. Controlled and properly disposed of hazardous and non-hazardous waste. Notied shift leader of mechanical, electrical, or material issues, minimizing downtime. Employed safety standards and personal protective equipment to reduce workplace injuries or hazards. Adjusted machining operations using hand tools or numerical controls. Maintained equipment in operating condition by performing preventive maintenance and repair. Cleaned equipment and work area before, during and after shift, promoting sanitation. Operated industrial carts and forklifts for lifting, moving and transporting materials. Inspected products at various checkpoints, driving quality. Deployed heavy machinery, enabling manufacture and distribution of goods. Checked output, reducing machine-related aws or mistakes. Communicated production deadlines and goals to sta members to increase team productivity. Scheduled preventative maintenance on assembly machines to increase equipment longevity. Loaded and unloaded products on delivery trucks and secured packages to prevent damages. Tracked company equipment inventories and notied supervisors of shortages. Calculated production line eciency, submitting ndings to supervisors. Weighed and measured materials to create uniform products. Packaged, labeled and sorted products to prepare items for delivery. Drove trucks and forklifts to transport products to designated facility areas. Performed quality assurance tests on products for conformance with specications. Reported damaged and defective products to supervisor. Stored products and materials in correct locations to reduce item losses. Trained new employees regarding machinery operation and safety guidelines. Calibrated machines and assembly equipment to optimize productivity and prevent malfunctions. Removed hazards and obstacles from work spaces to prevent accidents. Cleaned work stations and oors to prevent dirt, grime and dust buildup. EDUCATIONHigh School DiplomaAUG 1991 Shaw High School, Columbus, GASKILLS Strong Interpersonal Communication Upselling Techniques Store Management Consumer Trends Maintaining Clean Work Areas Regional Sales and Support Database Skills Sta Coaching and Training Scheduling and Time-Tracking Customer Complaint ResolutionCERTIFICATIONS Forklift Certied 2021 RTG Top Grossing Sales PersonCertied Power equipment trainer &warehouse operations expert2001- 2004 Top Lead MerchandisingManager Certied Childcare DevelopmentREFERENCESPaola Orr Rooms To GoSales ConsultantPHONE NUMBER AVAILABLEEMAIL AVAILABLEKionte Davis Rooms To GoOce ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLE Co-Worker Co-WorkerRegina Jeerson Rooms To GoCleaning SupervisorPHONE NUMBER AVAILABLEEMAIL AVAILABLE Co-Worker |
