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Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYSKILLSEXPERIENCECandidate's Name
Jacksoville, FL 32225 904-666-9769 EMAIL AVAILABLE Assertive Customer Service Representative/Claims uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Data Entry Call Management Scheduling Account Updating Consultative Sales Data Collection Appointment Scheduling Call Center Operations Materials Transport Document Control Client Relations Proofreading Order Fulfillment Delivery Scheduling Report Transcription Staff Training Stock Management Active Listening Service Upselling Microsoft Excel Customer Service Critical Thinking Research Refund Management Administrative Support Order Processing Product Sales 10-Key Positive and Professional Quality Assurance Controls Fire Assessment Activity Tracking Crew Leadership Public Safety Radio Communication Regulatory Enforcement RegulationsEnforcement MS Office Emergency Response Work Site Preparation Teamwork andCollaboration Heavy Lifting Equipment Maintenance Truck Loading Supply Procurement Materials Handling Documentation andReporting Following Directions Attention to Detail Machine Setup Production Equipment MaintenanceExcellentCommunication Safety Procedures Verbal And WrittenCommunicationAbility To EffectivelyCommunicate Maintain ComplianceSeptember 2023 - CurrentCustomer Service Representative/ClaimsSolera Jacksonville, Florida Delivered fast and friendly service to handle questions and service complaints. Anticipated needs and resolved problems to keep customers happy. Collaborated across departments to resolve customer-related issues. Handled customer inquiries, payments and service requests. Answered inbound calls to handle various concerns, set appointments and close sales. Managed customer calls efficiently in fast-paced call center environment. Collaborated with colleagues and co-workers to deliver quality customer experience. Enhanced customer satisfaction with fast, knowledgeable service. Set up customer accounts in system and updated details to reflect current information.Documented all call information according to standard operating policies and procedures.Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.May 2023 - June 2023HOME EXPERT Jacksonville, FLHelp customers set up devices with restoring/recovering emails apps, troubleshooting. Pick up from FSL then deliver to customers. Upselling for Home ProtectionOctober 2021 - April 2023ADMINISTRATIVE ASSISTANTManPower Jacksonville, FL Maintain polite and professional communication via phone and emails. Generate aging reports and notes. Anticipate the needs of others to ensure their seamless and positive experience. Providing clients with updated W-9 form, invoice and banking. Updating client information Building a relationship with the consumer. Collection Payments from the clients. Resolved issues, escalating major conflicts and concerns to appropriate personnel. Assisted the executive management team in making informed decisions by providing timely and accurate administrative supportAssisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel PowerPoint Proofread documents for grammar accuracy prior to submission. Maintained database of client contact information with accuracy and attention to detail.Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions Searched to find needed information, using such sources as Internet. Built and maintained relationships with vendors and other external contacts. January 2020 - October 2022LOGISTICS SPECIALISTHarris Jacksonville, FL Manages the shipment of all products, material, and supplies. Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment of productsMaintains an accurate log sheet of daily moves, scanning inventory and counting accurately. Providing additional backup support for shipping and receiving. Engages with vendors and drivers with a positive attitude. Resolved issues during shipping, communicating delays to relevant individuals. Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goodsCollaborated with supply chain planners to manage and schedule raw material inbound deliveries.Developed strong relationship with vendors and suppliers to ensure timely delivery of products.Analyzed incoming orders for accuracy and completeness, prepared purchase orders and tracked shipments.Kept materials organized in a central laydown area and maintained an inventory of stocked materials.Identified cost saving opportunities by analyzing transportation methods used across the organization.Managed subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations Enforced and maintained safety and quality standard operating procedures. Performed managerial duties such training employees and overseeing facility needs and requirements. Maintained accurate files for purchase orders.Established task priorities, scheduling and tracking work assignments, provided guidance, and ensured availability of resources Utilized multiple modes of transportation to meet customer delivery needs. February 2019 - November 2020CUSTOMER SERVICE REPRESENTATIVE/ SALES AUDITHELPER Jacksonville, FL Needle gun, sanded and smoothed surfaces to remove ridges. Fire watch Hole watch Grinding Confined spaces Inspect each area Daily cleanups Daily login Sanded and smoothed surfaces to remove ridges. Examined products to verify conformance to quality standards. Implemented safety protocols to ensure safety of clients while engaging in activities. Maintained a positive attitude while working under pressure in stressful situations. Unloaded and staged materials for construction projects, ensuring that the proper materials were readily available. Completed tear-down of existing structures to prepare for new construction. Verified vertical and horizontal alignment of components or structures using appropriate tools. Cleaned and prepared construction sites to eliminate possible hazards. Identified safety risks and took precautions to eliminate risks. Adhered to safety regulations and procedures to maintain clean, safe work environment. Worked with various tools, such as hammers, saws, and drills. Followed instructions from supervisors and other contractors. Collaborated with project managers and site supervisors to understand daily responsibilities. Used hand or power tools to accomplish work according to specifications. March 2013 - October 2018Venus SwimwearR.I.P Jacksonville, FL Responsible for receiving mail from the customer. Inspecting each garment Sending the item to the designated area Preparing items for shipping. Inputting the customer information into the systems Returning money back on the customer credit card. October 2010 - February 2011ConvergyCHILDCARE PROVIDER Jacksonville, FL Responding to customer inquiries and complaints. Received inbound calls assisted customers with billing inquiries analysis of rate plans and various plans available. Effectively handled escalated calls from disgruntled customers. Assisted customers with programming and reprogramming wireless equipment. Provided technical assistance to customers by troubleshooting wireless equipment. Consistently maintained production utilization of 90%. Received monetary bonuses for exceeding company production goals, and Perfect Attendance Awards. Developed strong relationships with clients to grow business networks. Highlighted new products and company promotions during sales pitches. Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals.September 2009 - August 2013Ross Responsible for maintaining weekly markdowns and daily sales. Build relationships with customers, helping with their needs. Maintain weekly markdowns for different areas of the daily sales. Help train new employees as well as old. Maintained spreadsheet on all client accountsOperated cash register and POS to process sales transactions and handle payments. Processed credit card transactions quickly and securely. Trained new employees on company policies and strong sales techniques. Engaged with guests to understand and anticipate customer service needs. Opened and closed cash registers, balanced cash drawers, and made deposits. Generated sales reports and tracked customer data to ensure sales goals were met. Performed cash register operations accurately according to company guidelines. Kept work area clean, organized and free of clutter at all times. Supported loss prevention by helping identify theft. Built and established strong relationships with customers, enabling long-term partnerships. Greeted customers warmly and offered assistance. Helped customers find and select products. Handled customer complaints and inquiries in a courteous and efficient manner. Assisted with training and mentoring new team members. September 2005 - October 2006Superior Disassembling machines to remove liquid, bacteria and soil build up. Sterilizing each piece of the material and machinery Using the correct temperature and proportion chemical for cleaning Consistently accomplished daily goals and excelled at meeting route deadlines. Mixed cleaners and solvents to prepare cleaning solutions according to specifications. Avoided and reported road hazards or obstructions to minimize accidents. Maintained sanitation equipment and supplies, ensuring proper functioning of the same.Ensured all areas were cleaned properly and sanitized according to established procedures. Made adjustments and minor repairs to electrical systems. Inspected areas regularly to identify potential hazards or repairs needed. February 2003 - September 2009Marla's Little Steps Providing affordable childcare for working parents. Preparing children for the next stages of development. Program planner. Supervise children in a safe and fun hands-on area. Ensured compliance with all laws, rules and regulations related to childcare services.Followed all safety regulations including proper use of car seats and seat belts during transport. Organized activities such as games, arts and crafts, music, outdoor play. Created developmentally appropriate lesson plans. Helped children with homework and school work.Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.Managed multiple tasks simultaneously while responding quickly to changing needs of the children. Developed individualized care plans to meet the needs of each child. Adapted teaching methods based on individual learning styles of each child. Performed general personnel functions, such as supervision, training and scheduling. Supervised field trips according to established guidelines and procedures. Communicated effectively with parents regarding the daily activities of their child. Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls Organized and stored toys and materials to ensure order in activity areas. Recommended and initiated other measures to control behavior, such as caring for own clothing and picking up toys and booksCommunicated with children's parents or guardians about daily activities, behaviors, and related issues.January 2003 - August 2009JANITORIAL/ SUPERVISORLydia Janitorial Jacksonville, FL Supervise and manage employees. Train new and old staff members Responsible for cleaning local office buildings. Cleaning and sterilizing the area down for the next day. Prepared detailed reports on daily work performance for management review. Inspected work performed to ensure that it met specifications and established standards.Monitored inventory levels of cleaning supplies and ordered additional items as needed.Ensured that all safety standards were met while performing duties such as operating power tools or hazardous chemicals handlingRecommended and arranged for additional services, such as painting, repair work, renovations, and replacement of furnishings and equipment Inspected facilities regularly to ensure cleanliness standards were met. Supervised staff during their shifts to ensure tasks were completed properly and efficiently.Developed and implemented procedures for cleaning and maintaining floors, walls, windows, furniture and other surfacesRecommended replacement of furnishings and wall coverings to comply with OSHA standards. Liaised with other departments to coordinate housekeeping activities. Trained new staff on proper cleaning techniques and safety protocols. Effectively managed a team of janitors to ensure the highest standards of cleanliness in all areas of the facility. Reassemble and set up the machinery for the next working day. November 1996 - November 2003LotsLEAD CASHIER CSR Jacksonville, FL Responded to customer inquiries and complaints in quest services. Receiving inbound calls to assist with any related questions. Trained and supervised other employees. Maintain daily sales. Heavy cash drops and bank runsProvided excellent customer service by greeting customers and offering assistance. Offered assistance to customers in locating desired items. Ensured compliance with all company policies related to cash handling procedures. Handled customer complaints and inquiries in a courteous and efficient manner. Helped restock shelves when necessary to maintain an organized display area. Maintained inventory and store visual presentation to meet customer needs. Demonstrated excellent customer service skills while interacting with customers in a friendly manner. Resolved customer complaints professionally in accordance with company policy. Utilized point of sale system to process payments and transactions. Utilized problem solving skills to effectively handle difficult situations. Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.ACCOMPLISHMENTSCERTIFICATIONSADDITIONAL Assisted customers with locating items throughout the store when needed. Supervised others and provided on-the-job training. Counted cash drawers at beginning of shifts to verify correct amounts. Delivered customer service by greeting customers and answering any store inquiries.SALES ASSOCIATEMARK DOWN Jacksonville, FLSANITATION SPECIALISTMECHANIC Jacksonville, FL MARITIME Firewatch/ Holewatch VOLUNTEER EXPERIENCE GROUP LEADER, Jacksonville, FL Boys and Girls Club, January 1997-March 1997 Provided leadership through example in order to motivate others towards success. Promoted safe operating procedures through knowledge of safety rules. Developed and implemented team-building activities to foster communication and collaboration among group members Provided efficient and courteous service to children at all times. Focused on learning new skills and staying updated with industry changes. Worked with coworkers to complete tasks. Monitored and helped with homework. OFFICE ASSISTS, Jacksonville, FL Red Cross, June 1996-August 1996Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars Created and maintained filing systems to ensure accurate record keeping. Prepared reports summarizing operational activities for upper management review. Managed office flow by providing direct support to visitors. Cleaned and organized office, maintaining orderliness and reducing contamination. Certified Osha 10 AWARDS, Employee of the month Gifts cards for hitting ARS goal INFORMATION |
